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32 terms

management chapter 15 Communicating (js style)

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Interpersonal Communication
The transmission of information and meaning from one party to another through the use of shared symbols.
One way communication
A process in which information only flows in one direction, from sender to the receiver with no feed back.
Two way communication
A process in which information flows in two directions, the receiver provides feed back and the sender is receptive to the feedback.
Filtering
A communication pitfall which involves withholding, ignoring, or distorting information.
Individual barriers
Semantic net, argot, fanciful phrasing, selective perception, semantics, frame of reference and phantonyms are all examples of what type of communication barriers?
Argot
Group talk which is intended to confuse outsiders
Phantonyms
Words that look as if they mean one thing but mean another.
Media richness
Degree to which a communication channel conveys information.
Rich media
What type of media is personal, has multiple cues to aid decoding, and provides immediate feedback?
Selective perception
The process of screening out some parts of an intended message.
Semantics
The ambiguity of the received message with regard to language
homonym
a word the same as another in sound and spelling but different in meaning.
homophone
a word pronounced the same as another but differing in meaning, whether spelled the same way or not, as heir and air.
Frame of reference
existing set of attitudes that provide quick ways of interpreting messages.
Mechanical Barriers
There is no psychology involved with this type of barrier, but rather it deals with the availability of communication equipment and propinquity.
propinquity
this is the idea that people who are within close proximity of one another are more likely to communicate with each other.
Organizational
The hierarchical structure and filtering can be considered what type of barrier?
Reflection
When improving communication skills the receiver can do this in order to make clear what they believe the sender is saying.
Improving sender communication skills
The proper preparation of a message, the choice of an appropriate channel, the timing of a message, and message redundancy is all relevant when?
Organizational communication
Downward communication, Upward communication, and horizontal communication is all relevant to what?
Downward communication
information that flows from higher to lower levels in the organizations hierarchy. (information needed by subordinates in order to perform their jobs)
Upward communication
information that flows from lower to higher levels in the organizations hierarchy. (information needed by managers to understand what is going on)
Horizontal Communication
information shared among people on the same hierarchical level. (helps to resolve conflicts)
Coaching
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
Non verbal Communication
artifactics, proxemics, tactilics, paralinguistics, and kinesics are all examples of what?
Artifactics
Dressing for success and fancy fountain pens in China are examples of what?
Proxemics
The idea of personal space having a direct correlation with personal status is an example of what?
Tactilics
A double touching handshake which is meant to show more warmth is an example of what?
Paralinguistics
A sender delivering a message with a certain tone of voice is an example of what?
The nonverbal message is perceived as true
What happens when nonverbal and verbal messages contradict each other?
Communication and organizational performance
What did Snyder and Morris study
Jablin
This man was interested in the connection between supervisor and subordinate.