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ISBB Chapter 8 - Business Processes

Terms in this set (6)

Business Process
A collection of linked tasks which end in the delivery of a service or product to a client.
Business Process Management
A systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever changing environment.
Business Process Reengineering
The analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non value-added tasks.
Enterprise Resources Planning
A business process management program that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.
ISO 9000
A series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality assurance system for manufacturing and service industries.
SAP
Systems, Applications & Products in Data Processing. A German multinational software corporation that makes enterprise software to manage business operations and customer relations.
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