ISBB Chapter 9 - The People in Information Systems

Terms in this set (16)

CIO
Chief Information Officer is the head of the information systems function and aligns the plans and operations of the information systems with the strategic goals of the function.
Computer Engineer
Designs the computing devices that we use every day.
Computer Operator
A person responsible for monitoring and controlling computer systems.
Database Administrator
This person who plans, develops, monitors and maintains databases that are used as part of applications or the data warehouse.
ERP Manager
Individual that makes sure that the ERP system is completely up to date, work to implement any changes to the ERP that are needed, and consult with various user departments on needed reports or data extractions.
Functional Manager
In an IT organization, a functional manager reports to the CIO or other manger, and manages the employees specific to their function. Functional groups might include networking, helpdesk and support services and application development.
HelpDesk
A place or organization that a user of information technology can call to get help with a problem. This can be internal to a company or external to customers outside the company.
Information Security Officer
In charge of setting information system policies for an organization, and then overseeing the implementation of those policies.
Outsourcing
Hiring external labor, usually at lower cost, to accomplish company work. This includes hiring low-cost labor in other countries and cheaper labor in a resident country. Outsourcing can be an effective cost saving strategy when used properly.
Programmer
People who write computer programs to support business functions.
Project Managers
Responsible for keeping projects on time and budget and works with other stakeholders of the project to keep the team organized and communicates the statue of the project to management.
Support Analyst
First line support for computer users in the company.
Systems Analyst
This individual will work with a person, team, or department with business requirements and identify the specific details of a system that needs to be built.
Technology Adoption Curve
One tool that can be used to understand how users will adopt a new technology.
Trainer
A person that conducts classes to teach people specific computer skills.
Users
A person who uses or operates something, especially a computer or other machine.
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