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CMAP Exam Review

Communication applications exam review
STUDY
PLAY
The situation in which one communicates is called the
Context
Which of the following is not a function of organizations?
Norm
Which of the following is a guideline to use as a basis for making appropriate communication choices?
Context
Interpreting the message is
Decoding
Thinking about a different topic is considered
Internal Noise
You can improve your communication skills.
True
Attitudes do not affect how we communicate.
False
Culture is a learned behavior.
True
Communication is an ongoing process.
True
Daydreaming is internal noise.
True
A synonym for feedback is response.
True
Talking to ourselves is interpersonal communication.
False
listening to the radio
Mass communication
going on a date
Interpersonal
visiting with your mom and your counselor
Small group
the movies
Mass Communication
an interview
Interpersonal
a study group
Small group
Our facial expressions are often the first to be noticed.
True
Intimate distance is reserved for people that we really like and feel close to.
True
The color of the clothes we wear has nothing to do with how we are projected.
False
The decorations in your room are examples of artifacts.
True
Although nonverbal communication is communication without words, it does include pitch and volume.
True
Social distance is reserved for strangers.
False
Some cultures value touch more than others.
True
The eyes are difficult to disguise.
True
Our distance from people says something about our relationship with them.
True
Our actions often speak louder than our words.
True
The 'bubble' around us
Personal Space
All of our movements and gestures, our body language
Nonverbal communication
The feature of a person that we first notice most of the time
Facial expression
How fast or slow a person speaks
Rate
Refers to the rhythmic quality of a persons speech
Tempo
Clothing and accessories
Artifacts
When our verbal and nonverbal do not seem to go together
Contradict
Someone who is very close to you, whispering for example
Intimate distance
Not what we say but how we say it.
Paralanguage
If we were to wave instead of saying "hello"
Substitute
"Hearing" refers to __________.
The reception of sound
The four component of listening, in order, are
hearing, attending, understanding, and responding.
All of the following are ways to be an active listener except
Regulating the conversation
Barriers to listening include all of the following except __________.
Feedback
All of the following statements are misconceptions about listening except
Attitudes are related to listening.
A type of impatient listening where the listener's main goal is to disagree with the speaker is known as __________ listening.
Defensive
The physical and psychological process that involves acquiring, assigning meaning and responding to the message is known as __________.
Listening
Daydreaming or thinking about something else while one is supposed to be listening is considered __________.
Internal noise
When listening to enhance a relationship or listening because you care about the speaker's feelings, you are exhibiting __________ listening.
Empathetic
__________ is the listener's internal emotional and intellectual reaction to the message.
Responding
The mental decision to focus your attention on the speaker
Attending
This is called "lazy listening"
Passive listening
When the listener participates fully in the communication process
Active listening
The mental process of decoding the message, interpreting it and assigning meaning to it
Understanding
Hearing, attending, understanding, and recalling
Listening
The process in which you personalize the sender's message to determine the meaning
Interpreting
Listening for understanding and feelings
Empathetic listening
The listener's internal, emotional and intellectual reactions to the message
Responding
Short burst of listening but usually interrupted by noise or any other distraction
Impaitent listening
Which of the personality styles is known as the "movers and shakers"?
Dominant
What is a common topic for small talk?
Personal biography
Influencing people are more task-oriented than people oriented.
False
Pace is one area where conflict can occur between different personality types.
True
Small talk is the phase of conservation where parties form opinions of one another.
False
Empathy includes reflection of the communication process
False
blending together so they function as a whole
Integrating
feeling with someone rather than for someone
empathy
communication manner that is slow-paced and both task-oriented and people-oriented
steady style
established code of behavior or courtesy
etiquette
communication manner that is fast-paced and more task-oriented than people-oriented
dominant style
knowing what to say or do
tacts
repeat a message in your own words
paraphrase
requires more than a single-word answer
Open-ended question
feeling that all participating individuals have equal rights, respect, and opportunity
Equality
requires a very specific answer
closed question
Which of the personality styles is known as the "movers and shakers"?
Dominant
What is a common topic for small talk?
Personal Biography
Influencing people are more task-oriented than people oriented.
False
Pace is one area where conflict can occur between different personality types.
True
Small talk is the phase of conservation where parties form opinions of one another.
False
Empathy includes reflection of the communication process.
False
blending together so they function as a whole
Intergrating
feeling with someone rather than for someone
Empathy
communication manner that is slow-paced and both task-oriented and people-oriented
Steady style
established code of behavior or courtesy
Etiquette
communication manner that is fast-paced and more task-oriented than people-oriented
Dominant style
knowing what to say or do
Tact
repeat a message in your own words
Paraphrase
requires more than a single-word answer
Open-ended question
feeling that all participating individuals have equal rights, respect, and opportunity
Equality
requires a very specific answer
Closed question
Which is not a step in preparing for an interview?
determine your answers to the questions
What are the two things you should do after an interview?
write a thank you letter and analyze the interview.
Which type of question is the most common type of interview question?
Open ended
The interviewer determines the purpose of the interview.
True
Investigation interview questions are used to determine future actions.
False
It is always better to know about the topic, company and person before interviewing.
True
A factual question asks how the interviewee would react in a given situation.
False
"You do drive, don't you?" is an example of a leading question.
True
Demeanor is just as important as dress when interviewing.
True
Your local city council would be considered which type of group?
Policy making group
The last step in the problem solving method is
Implement the solution
When the president of a company gathers the group and issues a group goal it is considered to be a/an
a perscribed or task goal
When planning as a group, the group should consider all of the following except the
Cost
A/an __________ group is designed to gather data.
Information gathering
Before solving the problem, the group should develop _________ that the solution must meet.
Criteria
A group that is set up to promote, defend, and lobby for a cause would be considered to be which type of group?
Advocacy
When three or more people get together for a specific topic or purpose; for example, a book club
Group discussion
A group that has a specific job or task to perform
Task group
Three or more people that interact because of a common goal, interest or bond
Group
The person in the group that helps everyone and volunteers to go above and beyond
Facilitator
Participation in this group is encouraged but not required
Informal group discussion
Informal unstated rules about how the group members should behave
Group norm
Social group, but organized
Formal group discussion
A sub group of a larger organization
Committee
The negative energy in a group, the person in the group that complains the whole time
Agitator
The act of understanding the dilemma, and creating a solution to the problem
Problem-solving group
A presentation that is scheduled in advance is a/an
Formal presentation
A speech that asks you to exercise and eat right would be considered a/an
persuasive speech
Conducting an interview and then reporting the answers is considered to be a/an
Primary source
When giving background information about your topic in the introduction, you are
Orientating your audience
When describing how the Coca-Cola Company got started and how they have grown over the years you would use __________ order.
Chronological
When giving a speech about pollution and what we can do to help, you would use __________ order.
Problem-solution
Which is not a step in preparing for a presentation?
Get your audience's attention
All of the following would be considered visual aids except a
Person
The way the presenter uses language to express ideas is considered to be his or her
Oral style
Telling your audience where you are going with your speech is considered to be
Previews and summaries
When describing the location of a specific country, you would want to use this type of organizational pattern.
Spatial order
This speech will provide you with information about the state of Texas.
Informative presentation
Using information from a book, a newspaper, or the Internet
Secondary source
A speech asking your audience to stay in school
Persuasive presentation
Information about a group's age, gender, education, ethnicity and sociocultural background
Demographics
Using humor or a statistic in the beginning of the presentation
Attention device
When listening to a speaker tell you a personal experience; this builds on the speaker's credibility
Ethical proof
A quote from someone whom the audience knows and believes to be credible
Testimony
A piece of verifiable information that supports your point
Logical proof