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OBM exam 2
Terms in this set (8)
What are the three person-specific variables that influence the extent to which we trust others?
Ability, benevolence, integrity
Why are procedural, interpersonal, and informational justice important when presenting decision outcomes that may be viewed by employees as unfair?
(Equity vs. equality vs. need)
reflects the perceived fairness of decision making outcomes. Employees gauge distributive justice by asking whether decision outcomes such as pay are allocated using proper norms. This norm is usually equity. More outcomes allocated to those who contribute more inputs.
reflects the perceived fairness of decision-making processes. Fostered when authorities adhere to rules of fair process.
Related rules for procedural justice to work:
1. voice: Employees can voice their input into procedures
2. correct-ability: which provides employees with a chance to request an appeal when a procedure seems to have worked ineffectively.
3. Consistency: Procedures are consistent across all people and time
4. Bias suppression; procedures must be neutral and unbiased.
5. Representativeness: the procedures consider the needs for all groups.
6. Accuracy: procedures are based on accurate information
reflects the perceived fairness of the treatment received by employees from authorities. Fostered when authorities adhere to two rules:
1. Respect: authorities treat employees in a dignified and sincere manner
2. Propriety: authorities refrain from making improper or offensive remarks.
-->Inter-personally unjust actions create abusive supervision (hostile verbal and nonverbal behaviors)
Employees who are abused by their supervisors report more anxiety, burnout, and strain as well as less satisfaction with their lives in general.
reflects the perceived fairness of the communication provided to employees from authorities.
Fostered when two rules are followed by authorities:
1. Justification: mandates that authorities explain decision-making procedures and outcomes in as comprehensive and reasonable manner.
2. Truthfulness: requires that those communications be honest and candid.
how much trust you place in people with whom you've formed an emotional attachment
affective trust evaluation
What is a programmed decision? Who can make effective programmed decisions?
A programmed decision is like an "automated choice". Experts on subjects make these decisions because they have already gained the knowledge they need to make the decision.
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