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Office Procedures- NCCT

Terms in this set (100)

Office morale may be damaged by unintended curt notes by management personnel. To eliminate this, many offices prepare forms that ______

restrict correspondence to one subject for clarity

Addition means the process of joining together or finding the sum of. Edition means

the form in which a book is published

Lesson refers to instructive or corrective example. Lessen means

Senses refers to awareness and rationality or to the faculty of sensation. Census refers to

an official count of people within a country

Complement means one of two parts that mutually complete each other. Compliment means

to praise or congratulate

Censor means an official examiner of manuscripts. Censure means

to express disapproval of

Assent means agreement, consent, or sanction. Ascent means

Sweet means having a taste like sugar. Suite means

a series of items intended to be used together

Allude means to make a casual reference to something. Elude means

Appraise means to make an official evaluation of. Apprise means

Formally means with formality or with regard to form. Formerly means

Capitol means a building in which a State Legislature meets. Capital means

assets available for use in the production of further assets or the first letter used for nouns

Creditable means deserving credit or esteem. Credible means

Cite means to mention or bring forward. Site means

Stationery refers to writing supplies. Stationary means

remaining in one place

Council means an assembly convened for consultation. Counsel means

Personal medical records may not be released by the medical records department without first obtaining the patient's permission. The best word describing this is

confidentiality

When greeting returning patients, you should remember your professional attitude and when you are busy on the phone, greet them with a smile, but never keep them waiting more than 30 minutes

Maintenance of the reception area is the responsibility of the cleaning staff. It in no way effects the physician's care of the patient, and therefore, it has no effect on the patient.

You may be confronted with a patient who has walked in with an emergency. It is important that you remain calm, immediately alert the physician, take the patient to a separate room, and notify the other patients, who have been waiting, about the details of the emergency.

Life threatening emergencies, such as poisonings, heart attacks, or auto accidents should best be handled by calling the police and ambulance. The physician will not have to be notified immediately.

Many medical clinics have several physicians names listed at the facility name, and therefore it is necessary for each of their names to be used when answering the phone.

Communication through correspondence should be done on quality stationery, the standard size being ______

Many physicians offices will have companies soliciting their offices, and these should be carefully screened, however pharmaceutical firm representatives have to see the physician to notify him/her of new drugs on the market and to leave samples. These representatives should see the physician immediately.

Letterhead should be in good taste with clarity in the lettering, and the information shown should contain

the specific name

Additional sheets of stationery for longer letters should not contain

The "full block" form of letter has the contents

aligned on the left hand margin

The "modifies block" form of letter has certain parts of the letter aligned to the right to help balance the letter which has a left-hand alignment. The dateline, complimentary close, and _______ are the alignments to the right

There is a tendency to write letters without unessential punctuation. Where all punctuation is omitted is called ______

open punctuation

A person appointed by a court to settle an estate is called

an administrator

Assignor of an affidavit is called

An attestation of the truth of a written statement is called

A company in financial association with another is called

A person or company acting for another person or company is called

Annual or periodic income to the insured for life or for a specified long term is called

To increase in value is called

Announcement by a transportation company to the consignee when a shipment reaches its destination is called

A verification of financial accounts is called a(n)

Direct exchange of commodities without use of money is called

A sum of money, or other valuable consideration, binding parties to a contract is called

A plan for the expenditure of income is called

A check bearing the signature or stamp of the cashier of the bank on which it is drawn: its significance is that the sum has been withdrawn from the account of the drawer and the bank assumes responsibility for payment and is called

certified check

One to whom goods are shipped is called the

Fixed expenses, such as rent, salaries, utilities, etc. are called

An order for supplies or materials is called

An advertising message that can be sent by mail without enclosure in an envelope is called

When something is missing from inventory, cash, etc. and normally due to theft or loss it is called

A law setting a time limit for a legal action is called

statue of limitations

A share of ownership in an incorporated business is called

Prearranged agreements for a debt are called

Patients often call the medical office for a prescription refill or for medication. These calls can be handled by

the office manager, the head nurse, or the receptionist

The patient's case history is dictated by the physician and transcribed by a medical office employee after

the first visit

Nephrology is the branch of medicine that studies the

In a simplified letter the ____ and the complimentary close are omitted

Mixed punctuation in a letter requires

a colon after the salutation and a comma after the complimentary close

In a simplified letter the date is placed on line

An attention line is frequently used to route a letter to a particular person when a letter is addressed to a company. The attention line is typed as the ____ line of the inside address.

Reference initials at the end of a letter identify

who typed the letter

When any additional information is to be enclosed in the envelope with the medical correspondence, a(n) ____ should be used

enclosure notation

Some physicians schedule a patient return several weeks or months away. It is important for you to keep in mind that patients are forgetful, therefore be certain to call them and hour or two prior to their appointment

If the physician's phone equipment is not set up for automatic conference calls, you may dial "0" and ask for the conference operator. The phone operator will ask you for a name, area code, and each phone number of the persons the physician wished to communicate with. You can even request the operator to arrange for the call at a specific time.

Telephone number files of business, supplies, or other physicians are maintained on a rotary file card. Physician offices that have IBM compatible computers with "windows" have a built in card file for entry of such data.

Opening the mail normally includes date stamping the correspondence or other items. The reason for this is because

it is a means of determining office efficiency

It is not necessary to date outgoing letters from the physician because it will be postmarked by the US Postoffice

Frequently reference initials are used at the bottom of the letter, and the purpose is to

identify the typist

The Employees Withholding Allowance Certificate form number is ____

the physician's bank statement is reconciled with the ___

A record of debits, credits, and balances is referred to as

patient's ledger

Amounts purchased on credit and owed to creditors are called

accounts payable

Cash, furniture, and equipment are referred to as

tangible assets

Patient accounts having a zero balance are referred to as

closed accounts

An increase in liability or a decrease in an asset is referred to as

An increase of an asset or a decrease of a liability is referred to as

An instrument reflecting the details of sales or purchase transactions is called

Debts are also referred to as

A physician's net worth is also referred to as the physician's net

An Employer's Quarterly Federal Tax Return form is

An employee must obtain a Social Security Number which is assigned by the

Federal Government

An employee's Social Security Number is assigned for a period of

The physician is required to give the employee a W-2 form on or before

A fraudulent signature is called

In banking, a deposit or addition to a bank account is called a

A signature on the reverse side of a check is called

A form to itemize deposits made to savings or checking accounts is called

If a physician withdraws from a patient's case, to prevent a malpractice claim you should use

return receipt and restricted mail

Producing additional copies of output is called

A graphic illustration of the hearts activity is called

electrocardiogram

The fastest class of postal service is

Newspapers and periodicals should be sent

second class mail

If you need a record of delivery of no insured value, use

Mail of monetary value to be guaranteed against lost or damage

registered mail

Immediate delivery by post office messenger to prescribed locations is called

special delivery

When third and fourth class packages move with first class mail, use

special handling

A special system of communication by telephone and computer hookup using voices instead of typed messages is called

A photographic process where documents are miniaturized and stored on magnetic film or cards is called

An overnight telegram allows 100 words and the cost compared to a regular telegram is

The organization and interpretation of data into a meaningful form with a computer is called

data processing

A machine that is able to scan characters on a document and convert them into electronic impulses that a computer can understand is called

optical character reader

The last item in a medical report containing references for all material cited in the body or used in the research is called the

A complete record of a day's financial activity is called

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