12 terms

chapter 5


Terms in this set (...)

Potential Sources of Misunderstanding
1. Equivocal Language
2. Relative Language
3. Static Evaluation
5. Euphenisms
1. Equivocal Language
words, word orders, phrases, or expressions that have more than one commonly accepted definition
Relative language
words that gain their meaning through comparison
language that is vague and unclear
pleasant substitute for blunt honesty
4 elements of the I statement
-Other person's behavior
-Your interpretation
-Your feelings
-The consequence of the others behavior has for you
The Impact of Language
1. Naming and Identity - shape the way others see us
2. Affiliation, attraction and Interest - builds and demonstrated solidarity with others.
- we like people who speak by us
- he sounded to white that what black people said about obama
3. Perceptions of power are shaped by language use:
a) Deferential language (defer to another person) - what do you think .. tim over here
b) Hedges ("kind of" "I guess") - I guess its okay - gives an impression of how confident/secure we are
c) Hesitations -("uh" "well") -
d) Intensifiers - SOOO
e) Polite form - ( "excuse me sir", use please and thank you)
- always apologize giving some else powers
f) Tag - ( isn't it ? don't you think? - says were not confident)
g) Disclaimers ( I probably shouldn't say...)
Language of Responsibility
It => less personally responsible ( it bothers me)
But => cancelling out but your assertion (You're great, but..)
I => takes responsibility
We => assumes responsibility for both people
You => judges another ("You didn't")
abstract language
language that is vague and unclear
Behavioural language
language that refers to specific things that people do or say
Abstraction Ladder
a range of more to less abstract terms describing an event or object
static language
the tendency to view people or relationships as unchanging