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Terms in this set (250)
Which of the following types of software protection will help mitigate any threats coming from worm
An end user is having problems printing from an application. The technician attempts to send a
test page to printer. Which of the following BEST explains the reason the technician used a test
page to trouble shoot the issue?
It verifies connectivity and eliminates possible application problems.
Which of the following protocols is used to retrieve email?
On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
Start > Settings > Control Panel > Biometric Devices
A computer in a warehouse experiences hardware faults and often requires replacement of power
supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware
Which of the following is the MOST effective means for a technician to prevent ESD damage when
Wearing a grounded wristband
Which of the following processor types is manufactured by AMD?
A laptop with an external USB hard drive and an external monitor is not booting from the internal
hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to
be stopping after POST. Which of the following will help troubleshoot the cause of problem?
Disconnect the external monitor
A technician has completed upgrading a computer from Windows Vista to Windows 7. According
to the system and video drivers need to be upgraded. Which of the following is BEST source for
The windows Hardware Compatibility List
A user made a change to their windows XP system that caused problems. The technician wants to
restore the system on previous state. The technician cannot find the previous restore point. Which
of the following is problem?
System restore is turned off.
Which of the following is LAST step of troubleshooting theory?
Document findings, actions, and outcomes.
A technician is installing a program on a Windows Vista computer and the installation fails. Which
of the following is NEXT step?
Run the installer as an administrator.
Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
Which of the following printer types requires the use of toner?
Which of the following will BEST conserve resources and prolong equipment life?
Which of the following describes keeping the desk area free of trip hazards such as loose cables?
Which of the following Network cables would a technician find on RJ-45 connector?
Which of the following ports does an impact printer use?
Which of the following functions can be performed by using the msconfig command?
Prevent specific programs from beginning at the system startup.
Which of the following would a technician use to install a manufacturer's image on a notebook?
System Restore Utility
Which of the following differentiates between passive and active cooling?
Passive cooling allows heat to be radiated away from the CPU by dispersion.
A user states that their laptop is not working. A technician determines the laptop is booting. But
there is no image on the LCD Next, the technician plugs an external monitor into the laptop and it
functions correctly. Which of the following should the technician do NEXT in troubleshooting this
Check the alternate display switch.
Which of the following security measures ensures an unauthorized user cannot boot to the OS
In Windows Vista, in order to create a spanned volume, the additional disk(s) MUST.
Have unallocated space
Which of the following interfaces would a technician use the launch IPCONFIG from?
A user reports that they are unable to connect to any wireless network. The laptop technician
verifies that the latest wireless drivers have been installed. Which of the following trouble shooting
steps should also be taken to kept resolve this issue?
Check the switch for built - WIFI antenna
Which of the following commands will allow a technician to test a network card?
A travelling user needs to use a printer in the business room in their hotel. They have a laptop with
Windows 7. The printer has USB and Ethernet ports. The user connects the laptop to the USB
post, and after the laptop installs the device the user cannot print. How can the user verify the
Check the online status of the printer.
Which of the following is feature of a Docking Station?
Provides additional connectivity
Which of the following is commonly used to create a LAN in home network? (Select two)
Which of the following should be checked prior to an operating system being installed?
Which of the following is a power supply that has one single plug and socket?
Which of the following interfaces can support the MOST devices per port?
Which of the following is an example of a serial port?
Which of the following ports does Windows firewall open by default for Remote Desktop to work?
Which of the following are advantages of NTFS over FAT32? (Select TWO)
Which of the following steps BEST describes how to replace a defective sound card in a desktop
Put on anti-static strap, remove cover, remove all cables, remove sound card, put in new sound
When looking for 32-bit applications installed on a 64-bit version of Windows Vista, a technician
should look in which of the following default locations?
C:\Program Files (x86)
Which of the following is the MOST secure communication method for a wireless network?
A technician installs a new video card in a desktop with onboard video. The technician boots the
unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of
the following is the MOST likely cause?
The internal adapter has not been disabled.
Which of the following features are available in Windows 7 Professional beyond those available in
Windows 7 Home Premium?
Windows XP Mode
Antistatic devices should be used when:
Which of the following describes a secure connection over the Internet between two sites?
On a Windows XP machine, which of the following settings should be configured to allow dragging
of files without holding the mouse button?
A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Which
of the following should the technician do FIRST?
Check the tray two paper sensors for blockage and run the printer self test.
A technician troubleshooting an issue has implemented a solution. Which of the following is the
NEXT troubleshooting step the technician should take?
Verify and implement preventative measures.
Which of the following is the LAST step of the troubleshooting theory?
Document findings, actions, and outcomes.
Which of the following is a networking technology used to create a Personal Area Network (PAN)?
A user can no longer launch their word processing program. The program worked fine yesterday.
Which of the following options could BEST be used to fix the word processing program?
Which of the following printers uses toner to transfer an image onto paper?
Which of the following cables can be used to directly connect a laptop to a PC for ICS?
CAT5 crossover cable
A user reports a problem with a PC located in the same room as cement testing equipment. The
room has adequate cooling. The PC will boot up but locks up after 5 to 10 minutes of use. After a
lockup, it will not reboot immediately.
Which of the following is the MOST likely problem?
The PC air intakes are clogged with cement dust.
Which of the following is commonly used to restrict access to a network, based on the physical
hardware address of the client's network device?
Which of the following should be done FIRST when identifying and troubleshooting a problem?
Question the user and identify any user changes to the computer.
Which of the following protocols is used to connect to a secure Internet website?
A military member has just returned to the United States from Europe and reports their personal
desktop computer does not work. Which of the following i s the MOST logical solution to this
The power supply voltage needs to be switched to 110 from 220
A user states that a new graphical intensive application they are using will not load because it
requires Direct3D to be enabled. Which of the following utilities would be used to enable this?
Which of the following board types can transmit data up to 8GB/s?
The Complete PC Backup feature is
available in which of the following versions of Windows?
Windows Vista Ultimate
Windows Vista Business
Which of the following cable types is not affected by electromagnetic interference but requires
specialized tools and techniques to install?
Which of the following DSL types has the same upstream and downstream bandwidth?
Which of the following types of printers uses a fuser to print a document?
Please refer to the attached graphic.
Which of the following is the MAXIMUM amount of supported
machines in the pictured setup?
A technician receives a request to build a machine and install a 64-bit operating system. Which of
the following processors would the technician use in this system?
Which of the following is the key combination to resolve an inverted display?
CTR + ALT + Down arrow
Which of the following network types allows for high speed data communication and is the MOST difficult to splice into?
Which of the following provides the BEST transfer speed for a HDD?
A technician turns on the computer and a blue screen appears on the monitor with an error code.
Which of the following is the BEST place for the technician to find out what this error code means?
OS manufacturer's website
Which of the following is commonly used to create a LAN in a home network? (Select TWO)
A technician has had several support requests for one PC. The technician has reseated the PCI
cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in
the business office or the classrooms have not had this issue.
Which of the following is MOST likely causing this PC s issue?
A technician inserts a Windows OS install disk into the CD-ROM to upgrade the OS on a computer
but after several restarts, the computer does not boot from the disk. Which of the following MOST
likely needs to be configured?
A laptop with an external USB hard drive and an external monitor is not booting from the internal
hard drive. Power has been verified and the battery is fully charged „ but the laptop appears to be
stopping after POST. Which of the following will help troubleshoot the cause of this problem?
Disconnect the external devices.
Which of the following Internet connections has the HIGHEST latency?
A customer reports the optical drive is no longer responding. Which of the following questions
should be asked FIRST?
"What has changed since the optical drive worked properly?"
A technician installs a new graphics card in a computer and upon booting up nothing happens.
The technician puts the old graphics card back into the computer and the computer boots up
normally. Which of the following would be the BEST source of information to solve the problem?
Which of the following is the MINIMUM memory requirement for installing Windows Vista Home
Which of the following should be The FIRST step in troubleshooting a problem?
Identify the problem
A technician installs an additional hard drive controller. Which of the following processes will
MOST likely prevent errors?
1) Apply System Updates
2) Update the BIOS
3) Install the card
4) Install the driver
5) Upgrade the Card Firmware
A company printer is used to print payroll checks on paper forms with carbon backing. Which of
the following is the BEST type of printer for this scenario?
Which of the following types of security concepts describe securing ports and protocols on a
Which of the following connectors uses the main board ATX connector type?
Which of the following helps protect important confidential information from being publicly
Which of the following devices is used to move frames between a source and destination based
on a MAC address?
Which of the following methods is the correct use of a KVM switch?
To connect multiple computers to one set user interface.
While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall
should be set to which of the following?
Block incoming connections.
Which of the following network cable types is MOST often used in environments where physical
security of the data is the top priority?
The most important customer a technician has is:
The customer standing right in front of them.
Of the ports below which of the following is the standard HTTP port?
Which key combination allows the choice of Task Manager or the computer to be locked in
Windows XP Professional?
Ctrl + Alt+ Del
A technician just finished installing a new printer on an end user's computer. Which of the
following will enable the technician to see the test page option for the pnnter1?
Right-click on the printer and select Properties
Which of the following processors would provide the BEST performance?
64-bit Core 2 Quad
If a technician is getting frustrated during a support call, which of the following could the technician
employ to avoid irritating the customer?
Put the caller on hold briefly and take a deep breath,
In Windows XP, which of the following locations allows the mouse pointer to snap to the default
button in a window?
Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select
- IP addresses can be managed from a central point
- Computers can automatically get new addressing when moved to a different network segment
Which of the following MUST be configured to turn a computer on remotely with a network packet?
Which of the following should be completed NEXT, after testing the theory of probable cause?
Establish a plan of action to resolve the problem
A user states that whenever they try to launch a certain installed application, they hear unusual
whirring/clicking sounds from their machine and the application never loads. Which of the following
components would a technician MOST likely need to replace?
Hard Disk Drive
Which of the following voltages is MOST commonly associated with DIMMS?
Which of the following wireless standards has the potential for having the MOST bandwidth?
Which of the following adapter types uses a 7-pin cable to transmit video signals?
Which of the following BEST describes a hub?
Broadcasts data to all network devices
A user has purchased a laptop that has no means to charge the battery. Which of the following
would the user MOST likely purchase?
The contrast ratio for an LCD monitor is BEST defined as the ratio between:
the darkest and lightest displayed output
A user plugs in a new USB barcode reader and the computer recognizes it, but the reader is
unable to work property. Which of the following is the MOST likely reason?
Software drivers need to be updated
Which of the following describes the random access memory limitations with Vista 64-bit operating
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
"What was the last thing that occurred before the PC had problems?"
A technician is trying to install a previous-generation expansion card into their new laptop.
However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the
The card is a PCMCIA card and the laptop supports PCI Express cards.
Which of the following utilities would a technician use to determine network utilization?
A technician needs to upgrade the memory in a laptop. Which of the following memory types
would be the correct type?
An end user reports that they cannot access any of the features of a particular printer. Which of
the following is the MOST likely cause?
The user has the wrong driver installed for the printer.
Which of the following ports is the default for HTTP?
A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. Which
of the following steps should the technician perform FIRST on the printer to determine the cause?
Print an internal test page
Which of the following describes the number of processors supported in Windows XP Professional
Which of the following steps would be performed FIRST to install a fresh copy of Windows 7
Professional on a new hard drive?
Load any RAID or SATA drivers needed
Which of the following connectors is commonly used on a shielded twisted pair cable?
Which of the following display ports sends video output over pure digital signal?
HDMI and DVI
Which of the following devices is the MOST appropriate to limit network broadcasts, segment
logical address ranges, and interconnect different physical media?
Which of the following is a feature of a Docking station?
Provides additional connectivity options
Which of the following utilities would be used to configure energy saving measures when a laptop
switches to battery power?
Which of the following keys is pressed lo enter the Windows boot options after POST?
Which of the following would BEST provide cooling to a processor?
Liquid cooling system
Which of the following tools can be used for system maintenance and troubleshooting?
Which of the following motherboard components quality can be measured using DPI?
Which of the following is the PRIMARY difference between a Celeron and a Pentium chip?
A Celeron chip has less cache than a similar speed Pentium chip
The help desk technician receives a call from an irate user who is using profanity and yelling at the
technician. To BEST defuse the situation, the technician should:
Converse with the user in a soft voice and low tone.
Which of the following are correct sequences to install a keyboard layout in Windows 7? (Select
- Start > Control Panel > Region & Languages > Keyboards & Languages
- Start > Control Panel > Clock languages & region > Change Keyboards & other input methods
> change Keyboard
Which of the following network types uses telephone lines as its ONLY medium for connectivity?
An email i s received from the user's bank. It is asking for the user to reply with their account
number and access code to verify their identity. Which of the following attack types does this
A customer reports that when their computer is turned on. the screen is blank with some gray text
and a flashing cursor. The customer also says that there are numbers counting upward when the
computer beeps and freezes. Which of the following is the MOST likely cause of this problem?
Computer has faulty memory
A user recently purchased a new wireless 802.11n router and noticed that the wireless signal
strength on the laptop is poor and only connects at 11Mbps even with default settings. The user
moved the laptop next to the WAP and is still experiencing the same issue. Which of the following
is MOST likely the cause?
The laptop is connecting to the incorrect wireless network
A user reports that at times the display on their monitor gets shaky and wavy. Which of the
following describes a possible reason that this occurs?
The user has a portable heater plugged into the same circuit causing electrical interference.
A technician is installing BitLocker in Microsoft Vista, but the operating system gives an error
stating the computer does not support BitLocker. Which of the following is MOST likely the cause?
TPM is disabled in the BIOS
Which of the following is an alternate HTTP port that can be used commonly in business
A user contacts the helpdesk about a problem connecting to the Internet. Which of the following
troubleshooting steps should the helpdesk technician perform FIRST?
Ask a question about the local ISP equipment being serviced lately
Which of the following represents a valid APIPA address?
A technician is installing a motherboard that has a 24-pin connector from the power supply to the
motherboard. Which of the following devices are the additional four pins used?
Active heat sinks incorporate which of the following into their design?
A laptop with an integrated 802.11b/g card is unable to connect to any wireless networks. The
laptop was previously able to connect to wireless networks. Which of the following is MOST likely
the cause of this issue?
The wireless hardware switch is turned off.
Which of the following ports would a technician enable ECP?
When trying to secure a password against a brute force attack, which of the following is the MOST
Upper and lower case characters
A technician determines that a SCSI card needs an update to its embedded code. This is
commonly referred to as updating the:
Which of the following describes how many toner cartridges are in a monochrome laser printer?
APIPA addressing uses which of the following network classes?
Which of the following is the BEST reason why VoIP should not be used with satellite Internet?
When installing a printer shared from a Windows print server, an error is received that the 64-bit
driver is not available. Which of the following is the NEXT step the technician should take?
Download the 64-bit driver from the manufacturer's website.
All of the following Windows editions have the aero theme EXCEPT: (Select TWO).
- Windows XP Professional
- Windows 7 Starter
A technician has a laptop that is booting but nothing appears on the LCD. Which of the following
should the technician press to make video transfer to the external monitor?
Which of the following cables consists of only two twisted pairs of copper wires?
A laser printer is received for repair work with a description of failing to pick up paper during prints,
even with a full paper tray. Which of the following is the cause of such an occurrence?
The rollers are dirty and need to be cleaned
A customer brings in a desktop PC that runs fine for an hour and then shuts down. Which of the
following should be checked FIRST?
Which of the following printer technologies provides the LOWEST cost per page?
A technician prints a test page from the printer" s front panel and the printer consistently print one
page of data across two pages of paper. Which of the following is the cause of the problem?
The paper tray media size is wrong
Raising the voltage or multiplier of a CPU is known as:
A networking device that sends packets to all connections is a:
A user reports that the battery in their Windows 7 laptop is constantly low on power. Which of the
following should a technician suggest to help the user conserve laptop battery power?
Configure the laptop power option to power saver plan.
A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will
take the extension near a number of fluorescent light fixtures and a large electric motor. Which of
the following cable types would be BEST suited for this environment?
Which of the following are the default libraries in the Windows 7 OS?
Documents, Music, Pictures, and Videos
Which of the following wireless networking standards operates at only 5GHz?
Which of the following cables uses an ST connector by default?
A laser printer can be connected to all of the following devices EXCEPT a / an:
Which of the following commands slops all network adapter connections, and allows the IP
addresses to be used elsewhere?
USB 2.0 has a MAXIMUM transmission speed of:
While at lunch, a user states that emails were sent from their computer to fellow co-workers
without the user1 s knowledge. Which of the following recommendations should the technician
make to the user to prevent this in the future?
Use the operating system's lock feature
Which of the following is the MAIN advantage of choosing a 64-bit (x64) operating system over a
32-bit (x86) operating system?
The ability to access more than 4GB of RAM
Which of the following RAID levels uses striping across three or more disks with parity?
A customer reports that while attempting to print a document it seems to queue up fine, but the
printer does not print the job. Which of the following may be the cause?
A print job is waiting in the print queue.
A print job fails to leave the queue. Which of the following services may need to be restarted?
A technicians company prints forms on multi-layer carbonless copy paper. When asked to replace
the printer, which of the following printing technologies will allow the technician to continue to use
the companys copy paper?
A customers computer crashes consistently when a specific application is launched. The
technician has looked at the computer and confirmed the cause of the crash. Which of the
following is the NEXT troubleshooting step the technician should take?
Establish a plan of action to resolve the problem.
Which of the following programs can be scheduled to delete unwanted compressed old files?
Which of the following chipsets is responsible for controlling the data flow between a PATA optical
drive and the processor?
A KVM will allow the user to:
connect multiple computers to save on resources.
Which of the following bus slots is in a laptop?
A technician is called to a school lab to fix a computer. The computer worked fine the day before,
but now does not power on. The computer is plugged into a power strip with another computer.
The other computer works fine. Which of the following could be the problem? (Select TWO).
- The power cable is unplugged from the computer.
- The voltage switch on the computer is set incorrectly.
The FASTEST cache in a computer is:
Which of the following uses pair authentication to provide a wireless connection between two
Which of the following should a technician be cautious of when removing a fuser from a printer
that has been recently operational?
The fuser being hot
Which of the following will help dissipate heat through the heat sink when upgrading a CPU?
Which of the following would accommodate the installation of an upgraded video card? (Select
A technician has replaced a memory stick in a computer. After the operating system starts to boot,
the computer displays a BSOD. Which of the following is the MOST likely cause?
The memory is not seated properly
Which of the following is the MOST secure form of wireless security?
The process of a virus or worm copying itself, then propagating to multiple systems is known as:
Which of the following is a user replaceable memory in a computer system?
Computers should NEVER be placed on which of the following materials?
A user needs to transfer numerous personal financial documents from an existing hard drive to a
new hard drive. Which of the following should the technician perform?
Copy all data over without viewing them
Which of the following BEST describes a situation that would require STP cable?
Installation in an area with high EMI
Which of the following connectors is MOST commonly used for POTS lines?
Which of the following is the difference between a Cellular WAN and a WLAN card?
A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work
without provider payment.
A technician has rebooted a PC, and the machine has paused on a black screen with a white
blinking underscore on the top left of the screen. Which of the following is the MOST likely
SCSI uses which of the following connector types?
Which of the following devices would MOST likely require a serial adapter to be installed on a
An end user reports that their laptop cannot access the wireless network. The user had access to
the network yesterday, before taking the laptop out of the office. Which of the following is the
MOST likely reason for the connection problem?
The user turned the wireless switch off.
A technician would like to rebuild the MBR without reinstalling Windows. Which of the following
recovery options would be used to build a new MBR?
A technician notices that there are two appointments scheduled for the same time. Which of the
following should the technician do to resolve the issue?
Call one of the clients and apologize, then reschedule
Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz
Which of the following protocols are commonly used for Windows Remote Desktop?
Which of the following ports does the Simple Mail Transfer Protocol use?
Which of the following log files references Windows specific errors?
Which of the following is a function of the PS/2 port?
Connection of a keyboard or mouse
The PING command can be used to determine which of the following? (Select TWO).
- If there is connection to a specified IP address
- The response time of the connection to a specific IP address
Which of the following would a technician enable on a router to allow specific devices to connect to
A technician has been taken to a users desk to resolve a problem. The users desk is covered with
papers and it is obvious to the technician that these papers are of a confidential nature. Which of
the following is the BEST course of action?
Ask the user to clear the desk of the confidential papers.
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?
Establish a theory of probable cause
Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port?
A customer reports that their computer is displaying operating system not found while booting. The
technician confirms that the computer booted fine the previous day and that no devices were
added. The technician also confirms that no software changes were made to the system from the
previous day. Which of the following is the problem?
A diskette was placed in the disk drive.
Which of the following are digital audio-only formats? (Select TWO).
Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps?
After verifying full system functionality, which of the following should a technician do NEXT when
troubleshooting a problem?
Document findings, actions, and outcomes.
A user notices that the battery light on the laptop is flashing when the laptop is on a docking
station. Which of the following should the technician perform FIRST?
Reseat in the docking station
Which of the following explains a yellow exclamation point next to a device in the Device
A usable driver could not be installed for this device.
Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the
BEST option to resolve this issue?
Which of the following occurs by default when a file is copied from a CD-ROM to a folder on an
The file inherits the permissions of the folder it is copied to.
Which of the following BEST describes attempts to guess a password by trying possible
combination of letters, numbers, and symbols?
A new video card requires a 600 watt power supply. The power supply should have how many
pins on the main cable?
Which of the following controls the connections between the processor and the AGP slot on a
When a user was installing a new program, the computer suddenly restarted. Now when the
computer starts, it gets partially through the boot process, then reboots. Which of the following is
the QUICKEST method to get the computer running without losing any of the users data?
Boot using Last Known Good Configuration
A user has a docking station at work, but now wants to take their laptop home. Which of the
following features would a technician use to allow this?
A user reports that they walked away from their laptop for 30 minutes and when they came back
the screen was very dim. The user tried moving the mouse and increasing the brightness setting,
but neither worked. Which of the following should the technician do FIRST?
Check if the laptop is now on battery power.
Which of the following connectors is used for musical equipment?
A customer states their computer was fine until yesterday when they heard a pop noise and the
computer stopped working. Which of the following components should the technician test FIRST?
Which of the following is the MINIMUM available hard drive space requirement for installing
Windows XP Professional?
Which of the following BEST explains the concept of hyperthreading?
Allows two program threads to be processed by a single processor simultaneously
Which of the following utilities can be used to view the start-up programs?
Which of the following is a setting on a CRT monitor that is often adjusted when a user reports
A user running Windows XP reports that their computer has not been printing any subsequent
documents since a printer jam occurred earlier that day. The printer is now working normally for
other users. Before rebooting the computer, which of the following is the FIRST step the technician
Restart the print spooler service.
Which of the following network classes exists if the default subnet mask is 255.0.0.0?
Which of the following computing techniques will limit the vulnerability of a system to infection by a
virus? (Select TWO).
- Update antivirus signatures on a daily basis
- Automatically update the operating system
Which of the following is the BEST example of social engineering?
A caller pretending to be an administrator to acquire a password
Programs that run when the Windows OS starts are stored in which of the following registry hives?
Which of the following is an advantage of LCD monitors over CRT monitors?
LCD monitors weigh less than similar-sized CRT monitors.
Within MSCONFIG, which of the following is the System Restore button located?
The customer calls a technician and informs them that their keyboard was cleaned with a solution,
and now their fingers sting. Where would the technician or medical personnel find information
about the substance on the keyboard?
The facilities department of the company
A small shock of electricity transferred from a computer or other electronic component to a person
is known as:
Which of the following utilities should be run prior to switching a system from Windows XP to
Windows Vista Upgrade Advisor
During troubleshooting, the technician establishes a theory of probable cause. Which of the
following is the NEXT step?
Test the theory to determine cause.
Which of the following is the FIRST step in the troubleshooting theory?
Identify the problem.
Which of the following components are included in a typical laser printer maintenance kit? (Select
- Paper pickup rollers
- Transfer roller
Which of the following is the MOST common use of a cable with an RJ-11 connector?
A downloadable game that is actually a program used to steal information is an example of:
The on-site technician is asked to load a copy of the companys purchased software on a personal
computer. The technician should FIRST:
verify the install is allowed under the companys licensing agreements
A user receives an email stating that the user has won a lottery. The user is asked to send their
address, phone number and bank account number so that the winning funds can be deposited
directly into the users account. This is an example of:
Traditional hard disk drives use which of the following storage technologies?
Which of the following storage types has no movable parts?
Which of the following RAM amounts is the MINUMUM system requirement for Windows XP 32-
Which of the following utilities can a technician use to stop unwanted programs from loading at
Which of the following cable types are rated for Gigabit Ethernet? (Select TWO).
After the BIOS message disappears, which of the following would a technician press to boot a PC
into Safe Mode?
Which of the following utilities can be scheduled to run on boot to verify file system integrity?
Which of the following is the MOST common way to cool a CPU?
A user has reported that their computer is not working. The user cannot properly explain the
computers problem. Which of the following steps should the technician take NEXT in order to
resolve the situation?
Ask simple questions to further identify the issue.
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