Create an account
the vertical and horizontal configuration of departments, authority, and jobs within a company
the collection of activities that transform inputs into outputs that customers value
subdividing work and workers into separate organizational units responsible for completing particular tasks
organizing work and workers into separate units responsible for particular business functions or areas of expertise
organizing work and workers into separate units responsible for producing particular products or services
organizing work and workers into separate units responsible for particular kinds of customers
a hybrid organizational structure in which two or more forms of departmentalization, most often product and functional, are used together
a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources
a form of matrix departmentalization in which managers in different parts of the matrix report to matrix managers, who help them sort out conflicts and problems
the right to advise, but not command, others who are not subordinates in the chain of command
an activity that does not contribute directly to creating or selling the company's products, but instead supports line activities
Delegation of authority
the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
the location of a significant amount of authority in the lower levels of the organization
the number, kind, and variety of tasks that individual workers perform in doing their jobs
periodically moving workers from one specialized job to another to give them more variety and the opportunity to use different skills
increasing the number of different tasks that a worker performs within one particular job
increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work
Job characteristics model
an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes
The degree to which a job requires completion of a whole and identifiable piece of work
the degree to which a job is perceived to have a substantial impact on others inside or outside the organization
the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish the job
an organization characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication
an organization characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge
the collection of activities that take place within an organization to transform inputs into outputs that customers value
fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed
the extent to which collective action is required to complete an entire piece of work
work completed by having each job or department independently contribute to the whole
work completed in succession, with one group's or job's outputs becoming the inputs for the next group or job
work completed by different jobs or groups working together in a back-and-forth manner
permanently passing decision-making authority and responsibility from managers to workers by giving them the information and resources they need to make and carry out good decisions
feelings of intrinsic motivation, in which workers perceive their work to have impact and meaning and perceive themselves to be competent and capable of self-determination
a collection of activities that take place among companies to transform inputs into outputs that customers value
an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants
Please allow access to your computer’s microphone to use Voice Recording.
Having trouble? Click here for help.
We can’t access your microphone!
Click the icon above to update your browser permissions and try again
Reload the page to try again!Reload
Press Cmd-0 to reset your zoom
Press Ctrl-0 to reset your zoom
It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.
Please upgrade Flash or install Chrome
to use Voice Recording.
For more help, see our troubleshooting page.
Your microphone is muted
For help fixing this issue, see this FAQ.
Star this term
You can study starred terms together