Chapter 11 Part FOUR (CGS2100)

Information system?
A software-based solution used to gather and analyze info
Office support system?
Designed to improve communications and assist employees in accomplishing their daily tasks
Transaction processing system?
Keeps track of everyday business actions
Real-time processing?
The database is queried and updated while the transaction is taking place
Online transaction processing?
Ensures that the data in the TPS is as current as possible
Management info system?
Provides timely and accurate info that enables managers to make critical business decisions.
Detail report?
Provides a list of transactions that occurred during a certain time period.
Summary report?
Provides a consolidated pic of detailed data
Exception report?
Shows conditions that are unusual or that need attention by users of the system
Decision support system?
Designed to help managers develop solutions for specific problems
External data source?
Any source not owned by the company that owns the DSS
Knowledge-based system?
Provides additional intelligence that supplements the user's own intellect and makes the DSS more effective
Expert system?
Tries to replicate the decision-making processes of human experts to solve specific problems
Natural language processing?
Enables users to communicate with computer systems using a natural spoken or written language instead of using a computer programming language
Artificial intelligence?
The branch of computer science that deals with the attempt to create computers that think like humans
Fuzzy logic?
Enables the interjection of experimental learning into the equation by considering probabilities
Enterprise resource planning system?
A broad-based software system that integrates multiple data sources and ties together the various processes of an enterprise to enable info to flow more smoothly.