Benefits of using a website for communication for general public.
Booking online is more efficient and will require less staff time for interaction and communication. It also creates a paper free approach for the leisure centre.
Benefits of a customer using web 2.0 to interact with a leisure centre.
It allows the customer to book at convenient times for them as the website will be available 24/7. customers can also update contact details to make sure they are correct and up to date.
What are the differences between web 1.0 and web 2.0
Web 1.0 is static and read only, it has little interaction between the user and the website. Web 2.0 supports participation by users and the general public as they can interact with the website and book classes.
Financial benefits of a leisure centre using web 2.0 communication.
Communication using email conformation and it provides a paper free approach.
Benefits that members of a leisure centre will gain from web 2.0 communication
Members do not have to spend time waiting in phone queues or in automated messaging services