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50 terms

Operations Management Test 3

Trinity University, Dr. Colazo, Spring 2012
STUDY
PLAY
Management visual in industrial sites
using marks where everything goes, have visual control and daily meetings where they review all the performance charts
analyze work chart
shows the stations that the worker should go through and the order in which he should go
tact time
time between making two consecutive units
cycle time
time to make a unit
Jidoka
term for building quality into the process
diamond
symbol means "quality check" in analyze work chart
plus sign
symbol means "dangerous operation" in analyze work chart
black dot
symbol means "work in process" in analyze work chart
work in process
the one thing that you can't eliminate in production process; aka standard in process stock
waste
what are these examples of? overproduction, transportation, stock
check sheet
things they need to check and standardize
relations with suppliers
long term relation, buying forecasts fixed, huge technical support, financial support if needed (3 tiers)
Mura
term for unevenness; Toyota believes that they should reduce variations in suppliers as well as in their own work (their forecasts shouldn't be off)
toyota and unions
- in japan, single-company union (managers are members)
- overseas, trade unions (stikes viewed as disruptive; employees trust company more than union officials)
Daily Management
in hiring, previous experience not required, looking for potential, team players, personality important (humility NOT arrogance), family concept true, all efforts to retain employees
hammered down
"the nail that sticks up gets what"?
psychological contracts
they give you something, but expect something from you later; work comes first and everything else comes later
Kairoshi
"death by overworking"
Daily Management
multilayered, strong hierarchy, fact-based management, genchi-genbutsu, worker knows best, supervision's object is helping workers, errors are OK if we learn from them; good engineer first and then manager
Genchi-Genbutsu
"Go and See"; never make decisions based on reports, must go see
promotion and tenure
for-life employment assured; 99.9% promoted from inside; seniority is important; consensus builders; technical proficiency; must connect well with workers; interest in Japanese culture and values helps (do things because it's efficient and cost effective, not becasue they're nice)
decision making
nemawashi; overplanning for quicker execution; highly hierarchial, highly bureucratic, highly-paper based; information network
supervisors
these are expected to take full responsibility and take the blame for mistakes
workers
these are expected to reap the credit and success
Nemawashi
term for consensus building
Hoshin Kanri
"policy development" at every level
pull system
this is not the best for:
- high variability
- lumpy demand
- unpredictable demand
lumpy demand
lots of demand, then nothing, then lots of demand, etc. what is this called
TPS
aka "management by stress"
Fukuzui bon ni kaerazu
"spilled water cannot be brought back to the cup"
Plan, Do, Check, Act
PDCA cycle stands for what
PDCA Cycle, plan
what step is this? includes clarify objective, set performance metrics, stratify problem, analyze feasibility, set method, set target, set timeline, responsibilities
5 whys
ask yourself 5 times after you encounter a problem so that you get to the root cause (that way you're working on what is most necessary)
PDCA Cycle, do
what step is this? includes train as needed, understand process, get baseline, implement, get results, set new standards
PDCA cycle, check
what step is this? includes results versus target, analyze sources of reocurrance
PDCA cycle, act
what step is this? includes correct deviations from new standard, investigate abnormal clues, reflect with team members on what has been learned, think what the goal for a new cycle should be
quality circle report
team of 4 or 5 people who meet regularly in order to meet or solve a certain problem
A3 Report
this is the standardized report (standardized paper size) used in the classroom Quality Circle Report example
Gantt Chart
(from product management); they make chart of meetings (paid overtime) and all the steps they will follow in relation to the problem that they're trying to solve
Pareto Chart
histogram sorted in descending order of impact (made by an Italian economist)
might create unsafe conditions
what does a triangle with an S in it mean?
NFR
"not first run"; to repair it you have to take the car off the line, aka out of sequence
defects per vehicle
DPV stands for?
not first run
NFR stands for?
sales; process
Western countries are very ______ oriented while Eastern countries are very ______ oriented
Fishbone Chart
(has 4 M's) Man, Material, methods + ? what is this called? aka Cause and Effect Chart or Ishikawa Chart
X
means bad and called "batsu"
triangle
means so-so and called "saukaku"
circle
means good and called "maru"
circle within a circle
means very good and called "maru-maru"