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T/F: Documenting and capturing an accurate picture of a network's physical and logical elements are initial steps in understanding the network.


T/F: The more data you gather while establishing your network's baseline, the less accurate your prediction will be.


T/F: The first step in configuration management is to take an inventory of each node on the network.


T/F: A patch is a replacement for an entire software package.


T/F: For a cabling upgrade, the best way to ensure that future upgrades go smoothly is to carefully document the existing cable after making any upgrades.


____ management is the collection, storage, and assessment of information related to the versions of software installed on every network device and every device's hardware configuration.

network diagram

A(n) ____ is a graphical representation of a network's devices and connections.

wiring schematic

A(n) ____ is a graphical representation of a network's wired infrastructure.


____ management refers to monitoring how well links and devices are keeping up with the demands placed on them.


____ management refers to the detection and signaling of device, link, or component faults.


The process where one network management console collects data from multiple networked devices at regular intervals is known as ____.

software routine

A network management agent is a ____ that collects information about a device's operation and provides it to the network management application.

traffic shaping

____ involves manipulating certain characteristics of packets, data streams, or connections to manage the type and amount of traffic traversing a network or interface at any moment.


____is the local storage of frequently needed files that would otherwise be obtained from an external source.


The most common type of caching is ____ caching.

cache engine

A ____ is a network device devoted to storage and delivery of frequently requested files.


A key component in managing networks is identifying and tracking its hardware and software through ____ management.


A ____ is a correction, improvement, or enhancement to a particular piece of a software application.

software upgrade

A ____ is a major change to a software package's existing code.


____ upgrades represent modifications to all or part of an application that are designed to enhance functionality or fix problems related to software.


The most critical type of software upgrade you will perform is an upgrade to your ____.


The process of reverting to a previous version of software after attempting to upgrade it is known as ____.


A networked ____ is perhaps the simplest device to add.


Above all, keep ____ in mind when you upgrade or install hardware on a network.


The most comprehensive and complex upgrade involving network hardware is a(n) ____ upgrade.


Because backbone upgrades are expensive and time consuming, the first step in approaching such a project is to ____ it.

network management

____ refers to the assessment, monitoring, and maintenance of all aspects of a network.


A(n) ___ is a report of the network's current state of operation.


The definition of managed devices and their data are collected in a(n) ___.

event viewer

On Windows-based computers an event log can be easily viewed with the GUI ___ application.


Changes to ___ applications affect all users at once.


Addresses the security and privacy of medical records.


Describes a flaw in a software application that causes some part of the application to malfunction.


Requires telecommunications carriers and equipment manufacturers to provide for surveillance capabilities.


Specifies what work a contractor should do.

event log

Stores results from devices monitoring conditions in Windows-based networks.

Tivoli NetView

An example of commercial network management software.


One of the most common free network management tools.

system log

Stores results from devices monitoring conditions in UNIX or Linux-based networks.


Part of the TCP/IP suite of protocols and typically runs over UDP on port 161.

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