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An administrator should take the time to trouble shoot all network problems correctly by asking specific questions designed to identify the problem ____.

Help desk analysts

____ are often considered first=level support.

Help desk coordinators

____ are often considered third-level support.


____ is one of the most important aspects to consider when looking at how a problem solution might affect suers and network functionality.

supported services list

A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support for contacts for those services or software packages.


In a ____ cable, the transmit and receive wire pairs in one of the connectors are reversed.

tone generator

A ____ is a small electronic device that issues a signal on a wire pair.


____ is a fundamental property of wire that depends on a wire's molecular structure and size.


Resistnace is measure in ____.


____ is the telltale factor for ascertaining where faults in a cable lie.


When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.

butt set

A ____ can be used to intercept a telephone conversation.

network monitor

A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.


To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.


____ packets exceed the medium's maximum packet size.


____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire.


A ____ usually results from a bad NIC.

protocol analyzer

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.

protocol analyzer

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.


Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like.

a little

Viewing the status of the wireless connection on your workstation tells you _____ about your wireless environment.

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