104 terms

Project Management Final

coercive power
using punishment, threats, or other negative approaches to get people to do things they do not want to do
deputy project managers
people who fill in for project managers in their absence and assist them as needed, similar to the role of a vice president
empathetic listening
listening with the intent to understand
extrinsic motivation
causes people to do something for a reward or to avoid a penalty
hierarchy of needs
Pyramid structure illustrating Maslow's theory that people's behaviors are guided or motivated by a sequence of needs
intrinsic motivation
Causes people to participate in an activity for their own enjoyment
issue log
a tool for managing project teams where the PM documents, monitors, and tracks issues that need to be resolved in order for the project to run smoothly
legitimate power
getting people to do things based on a position of authority
matching certain behaviors of another person
Myers-Briggs Type Indicator (mbti)
a popular tool for determining personality preferences
Organizational breakdown Structure
a specific type of org chart that shows which OUs are responsible for which work items
When more resources than are available are assigned to perform work at a given time
the potential ability to influence behavior to get people do things they would not otherwise do
RACI charts
Charts that show responsibility, accountability, consultation, and informed roles for project stakeholders
a relation of harmony, conformity, accord, or affinity
referent power
getting people to do things based on an individual's personal charisma
resource histogram
a column chart that shows the number of resources assigned to a project over time
resource leveling
A technique for resolving resource conflicts by delaying tasks
resource loading
the amount of individual resources an existing schedule requires during specific time periods
responsibility assignment matrix
matrix that maps the work of the project as described in the WBS to the people responsible for perfuming the work as described in the OBS
reward power
Using incentives to induce people do things
staffing management plan
a document that describes when and how people will be added and taken off a project
subproject managers
people responsible for managing the sub projects that a large project might be broken into
an approach where the whole is greater than the sum of the parts
team development
building individual and group skills to enhance project performance
Tuckman model
describes five states of team development: forming, storming, norming, performing, and adjourning
easy to use journals on the web
collaborating mode
a conflict-handling mode where decision makers incorporate different viewpoints and insights to develop a consensus and commitment
communications management plan
a document that guides project communications
compromise mode
using a give-and-take approach to resolving conflicts
confrontation mode
directly facing a conflict using a problem-solving approach that allows affected parties to work through their disagreements
expectations management matrix
a tool to help understand unique measures of success for a particular project
forcing mode
using a win-lost approach to conflict resolution to get one's way
used to predict future project status and progress based on past information and trends
Google Docs
online apps offered by Google...
conformance to the value for ethical standards of a group
a matter under question or dispute that could impede project success
issue log
a tool to document and monitor the resolution of project issues
lessons-learned report
reflective statements written by project team members once the project concludes
progress report
describe what the project team has a accomplished during a certain period of time
project archives
complete set of organized project records
smoothing mode
deemphasizing or avoiding areas of difference and emphasizing areas of agreements
stakeholder register
public document that includes details related to the identified project stakeholders
stakeholder management strategy
an approach to help increase the support of stakeholders throughout the project
status reports
Describe where a project stands at a particular moment in time
web site that has a page or pages enabling everyone to collaborate
withdrawal mode
retreating from an actual or potential disagreement
technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously
contingency reserves
provisions held by the project sponsor or organization to reduce the risk of cost or schedule overruns to an acceptable level
contingency plans
predefined actions that the project team will take if an identified risk event occurs
decision tree
diagramming analysis technique used to help select the best course of action
Delphi technique
an approach used to derive a consensus among a panel of experts
Expected monetary value (EMV)
product of the risk event probability and the risk event's monetary value
fallback plans
plans developed for risks that have a high impact on meeting project objectives and are implemented if attempts to reduce the risk are not effective
diagrams that show how various elements of a system relate to each other
influence diagram
represents decision problems by displaying essential elements, including decisions, uncertainties, and objectives, and how they influence each other
fact-finding technique that is normally done face-to-face
known risks
risks that the project team have identified and analyzed and can be managed proactively
Monte Carlo Analysis
a risk quantification technique that simulates a models outcome many times, to provide a statistical distribution of the calculated results
probability/impact matrix
a matrix or chart that lists the relative probability of a risk occurring on one side of the matrix and the relative impact on the other
residual risks
risks that remain after all the response strategies have been implemented
an uncertainty that can have a negative or a positive effect on meeting project objectives
risk acceptance
accepting the consequences should a risk occur
have a low tolerance, or being opposed to, risk
risk avoidance
eliminating a specific risk usually by eliminating its causes
risk breakdown structure
hierarchy of potential risk categories for a project
risk enhancement
change the size of an opportunity by identifying and maximizing key drivers of the positive risk
risk events
specific uncertain events that may occur to the detriment or enhancement of the project
risk exploitation
doing whatever you can to make sure the positive risk happens
risk factors
numbers that reprint overall risk of specific events, given their probability of occurring and the consequences to the project if they do
risk management plan
a plan that documents at the procedures for managing risk throughout a project
risk mitigation
reducing the impact of a risk event by reducing the probability of its occurrence
a balance between risk and payoff
risk owner
the person who will take responsibly for a risk and its associated response
risk register
a document that contains results of various risk management processes
having a high tolerance for risk
risk sharing
allocating ownership of the risk to another party
risk tolerance
amount of satisfaction or pleasure received from a potential payoff (also called risk utility)
risk transference
shifting the consequences of a risk and responsibility for its management to a third party
runaway projects
projects that have significant cost or schedule overruns
secondary risks
risks that are a direct result of implementing a risk response
sensitivity analysis
technique used to show the effects of changing one or more variables on an outcome
Top Ten Risk Item Tracking
A qualitative risk analysis tool for identifying risks and maintaining an awareness of risks throughout the life of a project
indications for actual risk events
unknown risks
risks that have not been identified and analyzed so they cannot be management proactively
watch list
list of risks that are low priority but are still identified as potential risks
unplanned responses to risk events when there are no contingency plans in place
also called a tender or quote -- document prepared by sellers providing pricing for standard item that have been clearly defined by the buyer
constructive change orders
oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order
a mutually binding agreement that obligates the seller to provided the specified products or services, and obligates the buyer to pay for them
cost-reimbursable contracts
contracts involving payment to the supplier for direct and indirect actual costs
fixed-price contract
contract with a lump-sum price for a well-defined product or service.
make-or-buy decision
when an organization decides if it's in its best interests to make certain products or perform certain services inside the organization, or if it is better to buy them
point of total assumption
the cost at which the contractor assume total responsibility for each additional dollar of contract costs in a fixed price incentive fee contract
acquiring goods and/or services from an outside source
project procurement management
the processes required to acquire goods and services for a project from outside the performing organization
a document prepared by the sellers when there are different approaches for meeting buyers needs
RFP (request for proposal)
document used to solicit proposals from prospective suppliers
RFQ (request for quote)
document used to solicit quotes or bids from prospective suppliers
contractors, suppliers, or providers who provide goods and services to other organizations
statement of work (SOW)
description of the work required for the procurement
termination clause
contract clause that allows the buyer or supplier to end the contract
time and material contracts
a hybrid of both fixed-price and cost-reimbursable contracts
unit pricing
an approach in which the the buyer pays the supplier a predetermined amount per unit of service, and the total value of the contract is a function of the quantities needed to complete the work