Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

coercive power

using punishment, threats, or other negative approaches to get people to do things they do not want to do

deputy project managers

people who fill in for project managers in their absence and assist them as needed, similar to the role of a vice president

empathetic listening

listening with the intent to understand

extrinsic motivation

causes people to do something for a reward or to avoid a penalty

hierarchy of needs

Pyramid structure illustrating Maslow's theory that people's behaviors are guided or motivated by a sequence of needs

intrinsic motivation

Causes people to participate in an activity for their own enjoyment

issue log

a tool for managing project teams where the PM documents, monitors, and tracks issues that need to be resolved in order for the project to run smoothly

legitimate power

getting people to do things based on a position of authority


matching certain behaviors of another person

Myers-Briggs Type Indicator (mbti)

a popular tool for determining personality preferences

Organizational breakdown Structure

a specific type of org chart that shows which OUs are responsible for which work items


When more resources than are available are assigned to perform work at a given time


the potential ability to influence behavior to get people do things they would not otherwise do

RACI charts

Charts that show responsibility, accountability, consultation, and informed roles for project stakeholders


a relation of harmony, conformity, accord, or affinity

referent power

getting people to do things based on an individual's personal charisma

resource histogram

a column chart that shows the number of resources assigned to a project over time

resource leveling

A technique for resolving resource conflicts by delaying tasks

resource loading

the amount of individual resources an existing schedule requires during specific time periods

responsibility assignment matrix

matrix that maps the work of the project as described in the WBS to the people responsible for perfuming the work as described in the OBS

reward power

Using incentives to induce people do things

staffing management plan

a document that describes when and how people will be added and taken off a project

subproject managers

people responsible for managing the sub projects that a large project might be broken into


an approach where the whole is greater than the sum of the parts

team development

building individual and group skills to enhance project performance

Tuckman model

describes five states of team development: forming, storming, norming, performing, and adjourning


easy to use journals on the web

collaborating mode

a conflict-handling mode where decision makers incorporate different viewpoints and insights to develop a consensus and commitment

communications management plan

a document that guides project communications

compromise mode

using a give-and-take approach to resolving conflicts

confrontation mode

directly facing a conflict using a problem-solving approach that allows affected parties to work through their disagreements

expectations management matrix

a tool to help understand unique measures of success for a particular project

forcing mode

using a win-lost approach to conflict resolution to get one's way


used to predict future project status and progress based on past information and trends

Google Docs

online apps offered by Google...


conformance to the value for ethical standards of a group


a matter under question or dispute that could impede project success

issue log

a tool to document and monitor the resolution of project issues

lessons-learned report

reflective statements written by project team members once the project concludes

progress report

describe what the project team has a accomplished during a certain period of time

project archives

complete set of organized project records

smoothing mode

deemphasizing or avoiding areas of difference and emphasizing areas of agreements

stakeholder register

public document that includes details related to the identified project stakeholders

stakeholder management strategy

an approach to help increase the support of stakeholders throughout the project

status reports

Describe where a project stands at a particular moment in time


web site that has a page or pages enabling everyone to collaborate

withdrawal mode

retreating from an actual or potential disagreement


technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously

contingency reserves

provisions held by the project sponsor or organization to reduce the risk of cost or schedule overruns to an acceptable level

contingency plans

predefined actions that the project team will take if an identified risk event occurs

decision tree

diagramming analysis technique used to help select the best course of action

Delphi technique

an approach used to derive a consensus among a panel of experts

Expected monetary value (EMV)

product of the risk event probability and the risk event's monetary value

fallback plans

plans developed for risks that have a high impact on meeting project objectives and are implemented if attempts to reduce the risk are not effective


diagrams that show how various elements of a system relate to each other

influence diagram

represents decision problems by displaying essential elements, including decisions, uncertainties, and objectives, and how they influence each other


fact-finding technique that is normally done face-to-face

known risks

risks that the project team have identified and analyzed and can be managed proactively

Monte Carlo Analysis

a risk quantification technique that simulates a models outcome many times, to provide a statistical distribution of the calculated results

probability/impact matrix

a matrix or chart that lists the relative probability of a risk occurring on one side of the matrix and the relative impact on the other

residual risks

risks that remain after all the response strategies have been implemented


an uncertainty that can have a negative or a positive effect on meeting project objectives

risk acceptance

accepting the consequences should a risk occur


have a low tolerance, or being opposed to, risk

risk avoidance

eliminating a specific risk usually by eliminating its causes

risk breakdown structure

hierarchy of potential risk categories for a project

risk enhancement

change the size of an opportunity by identifying and maximizing key drivers of the positive risk

risk events

specific uncertain events that may occur to the detriment or enhancement of the project

risk exploitation

doing whatever you can to make sure the positive risk happens

risk factors

numbers that reprint overall risk of specific events, given their probability of occurring and the consequences to the project if they do

risk management plan

a plan that documents at the procedures for managing risk throughout a project

risk mitigation

reducing the impact of a risk event by reducing the probability of its occurrence


a balance between risk and payoff

risk owner

the person who will take responsibly for a risk and its associated response

risk register

a document that contains results of various risk management processes


having a high tolerance for risk

risk sharing

allocating ownership of the risk to another party

risk tolerance

amount of satisfaction or pleasure received from a potential payoff (also called risk utility)

risk transference

shifting the consequences of a risk and responsibility for its management to a third party

runaway projects

projects that have significant cost or schedule overruns

secondary risks

risks that are a direct result of implementing a risk response

sensitivity analysis

technique used to show the effects of changing one or more variables on an outcome

Top Ten Risk Item Tracking

A qualitative risk analysis tool for identifying risks and maintaining an awareness of risks throughout the life of a project


indications for actual risk events

unknown risks

risks that have not been identified and analyzed so they cannot be management proactively

watch list

list of risks that are low priority but are still identified as potential risks


unplanned responses to risk events when there are no contingency plans in place


also called a tender or quote -- document prepared by sellers providing pricing for standard item that have been clearly defined by the buyer

constructive change orders

oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order


a mutually binding agreement that obligates the seller to provided the specified products or services, and obligates the buyer to pay for them

cost-reimbursable contracts

contracts involving payment to the supplier for direct and indirect actual costs

fixed-price contract

contract with a lump-sum price for a well-defined product or service.

make-or-buy decision

when an organization decides if it's in its best interests to make certain products or perform certain services inside the organization, or if it is better to buy them

point of total assumption

the cost at which the contractor assume total responsibility for each additional dollar of contract costs in a fixed price incentive fee contract


acquiring goods and/or services from an outside source

project procurement management

the processes required to acquire goods and services for a project from outside the performing organization


a document prepared by the sellers when there are different approaches for meeting buyers needs

RFP (request for proposal)

document used to solicit proposals from prospective suppliers

RFQ (request for quote)

document used to solicit quotes or bids from prospective suppliers


contractors, suppliers, or providers who provide goods and services to other organizations

statement of work (SOW)

description of the work required for the procurement

termination clause

contract clause that allows the buyer or supplier to end the contract

time and material contracts

a hybrid of both fixed-price and cost-reimbursable contracts

unit pricing

an approach in which the the buyer pays the supplier a predetermined amount per unit of service, and the total value of the contract is a function of the quantities needed to complete the work

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording