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6 Written questions

6 Multiple choice questions

  1. anything that interferes with the communication process
  2. the process of sending and receiving symbols with meaning attached
  3. results when words communicate one message while actions, body language, or appearance communicate something else
  4. the medium used to carry a message
  5. presents a message in a manner that causes others to accept and support it
  6. the process of telling someone else how you feel about something that person did or said

6 True/False questions

  1. MBWA (management by wandering around)occurs at minimum cost to the sender


  2. effective communicationthe receiver fully understands the untended meaning


  3. nonverbal communicationtakes place through gestures, expressions, posture, and even use of interpersonal space


  4. efficient communicationthe receiver fully understands the untended meaning


  5. cultural etiquetteuse of appropriate manners and behaviors in cross-cultural situations


  6. ethnocentrismthe tendency to consider one's culture superior to any and all others