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6 Written questions

6 Multiple choice questions

  1. results when words communicate one message while actions, body language, or appearance communicate something else
  2. the capacity of a communication channel to effectively carry information
  3. the receiver fully understands the untended meaning
  4. presents a message in a manner that causes others to accept and support it
  5. the intentional distortion of information to make it more favorable to the recipient
  6. occurs at minimum cost to the sender

6 True/False questions

  1. active listeningthe intentional distortion of information to make it more favorable to the recipient

          

  2. credible communicationearns trust, respect, and integrity in the eyes of others

          

  3. feedbackthe process of telling someone else how you feel about something that person did or said

          

  4. nonverbal communicationtakes place through gestures, expressions, posture, and even use of interpersonal space

          

  5. noiseanything that interferes with the communication process

          

  6. ethnocentrismthe tendency to consider one's culture superior to any and all others