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6 Written questions

6 Multiple choice questions

  1. results when words communicate one message while actions, body language, or appearance communicate something else
  2. anything that interferes with the communication process
  3. occurs at minimum cost to the sender
  4. presents a message in a manner that causes others to accept and support it
  5. helps the source of a message say what he or she really means
  6. the receiver fully understands the untended meaning

6 True/False questions

  1. MBWA (management by wandering around)managers using this spend time out of their offices, meeting and talking with workers at all levels.


  2. communicationthe medium used to carry a message


  3. channel richnessthe study of the way we use space


  4. filteringthe intentional distortion of information to make it more favorable to the recipient


  5. communication channelthe process of sending and receiving symbols with meaning attached


  6. ethnocentrismanything that interferes with the communication process