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6 Written questions

6 Multiple choice questions

  1. the capacity of a communication channel to effectively carry information
  2. managers using this spend time out of their offices, meeting and talking with workers at all levels.
  3. the medium used to carry a message
  4. occurs at minimum cost to the sender
  5. the process of sending and receiving symbols with meaning attached
  6. the process of telling someone else how you feel about something that person did or said

6 True/False questions

  1. effective communicationthe receiver fully understands the untended meaning


  2. credible communicationearns trust, respect, and integrity in the eyes of others


  3. ethnocentrismanything that interferes with the communication process


  4. cultural etiquetteuse of appropriate manners and behaviors in cross-cultural situations


  5. active listeningthe intentional distortion of information to make it more favorable to the recipient


  6. persuasive communicationpresents a message in a manner that causes others to accept and support it


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