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the process of transferring information and meaning between senders and receivers using one or more written, oral, visual or electronic channels
formal communication network
ideas and information flow along the lines of command in the company's organization structure
flows from employees to executives; solves problems and make intelligent decisions
flows between department to help employees share information, coordinate tasks, and solve complex problems
reach across international borders to market their products, partner with other businesses, and employ workers/executives
8 steps of communication process
1. Sender has an idea
2. sender encodes idea in a message
3. sender produces message in a medium
4. sender transmits the message through a channel
5. audience receives the message
6. audience decodes the message
7. audience responds to the message
8. audience provides feedback
understand/respect the members of your audience and make every effort to get your message across in a meaningful way
advantages of teams
-increased diversity of views
-increased acceptance of a solution
-clear sense of purpose
-effective conflict resolution
phases of group development
understand the speaker's feelings, needs, and wants so you can appreciate their point of view, regardless of yours
making a concise effort to turn off their own filters and biases to truly hear and understand
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