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22 terms

Ch. 9 Communication

STUDY
PLAY
Communication
the sharing of information between two or more ppl to achieve a common understanding about an object or situation
encoding
the process whereby a sender translates the info he or she wishes to send in a message
communication medium/channel
the manner in which a message is conveyed
decoding
the process whereby a receiver perceives a sent message and interprets its meaning
feedback
the process whereby a receiver encodes the message received and sends it or a response to it back to the original sender
sparse networks
a communication network in which most or all network members communicate with only a few other members
dense networks
a communication network in which most or all network members communicate with many other members
centralized networks
a communication network in which one or a few network members dominate communications
decentralized networks
a communication network in which no single network member dominates communications
downward communication
communication that flows from superior to subordinate
upward communication
communication that flows from subordinate to superior
horizontal communication
communication that takes place between and among ppl at the same level
interpersonal communication
direct verbal or nonverbal interaction between two or more active participants
formal communication
communication that follows the formal structure of the organization (eg superior to subordinate) and entails organizationally sanctioned information
informal communication
communication that involves spontaneous interaction between two or more ppl outside the formal organization structure
rumors
unsubstantiated information of universal interest
gossip
information that is presumed to be factual and is communicated in private or intimate settings
nonverbal communication
communication that takes place without using spoken or written language, such as communication through facial expressions and body language
Barriers to effective communication
info overload, info distortion, specialty area jargon, time pressures, cross-cultural barriers, differing perceptions, status difference, self-interest
cultural fluency
the ability to identify, understand,and apply cultural differences that influence communication
communication audit
an analysis of an organizations internal and external communication to assess communication practices and capabilities and to determine needs
communication climate
associates perceptions regarding the quality of communication within the organization