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NSU ITS 30 Day Test

Terms in this set (45)

7:45am to 5:15pm
Service Desk phones are staffed from when to when?
7:00am to 11:00pm
Lab attendants are on duty from when to when?
Campus Police
Who should STC's call in case of an emergency?
Yes
Should you ask before putting someone on hold?
False
T or F: Always transfer to full-time employees if you don't know how to do something.
UserID, DoB, BannerID, and contact phones number.
What 4 requirements are necessary to enter a ticket?
UserID
When creating a ticket, what should be entered in the requester field?
Yes
Is a service tag required on a university computer?
The white box under the Level 3 desk.
Where should you place lost items?
Never
When is it okay to touch things on a user's desk or use their cellphone?
x5883
What is Eric's extension?
x5930
What is Rachel extension?
x5812
What is Jamie Stock's extension?
x5676
What is the lab phone extension?
x5679
What is the Level 3 extension?
The lab phone.
When the office is closed, where are the service desk phones forwarded to?
Jamie Stocks and account sponsor.
If a charge is incurred for phones or network drops, a memo must be sent to who?
User, request, and account number.
A memo for phones/network drops must be sent by whom, and include what?
Banner ID , OR user ID and DoB.
If a user must enter the Webb after hours, what is required to enter the building?
All students, faculty and staff.
Who can use space on the L: drive?
750mb
How much space in allotted to users on the L: drive?
Professors
Who can use space on the I: drive?
500mb
How much space is allotted to users on the I: drive?
Melissa Moore
Who should users contact about phones and phone bills?
x5767
What is Melissa Moore's extension?
Turn it off, including the audio.
What does the 5:15 shift do with the projector in the Webb building?
False
T or F: You should only give user's their ticket number if they ask.
NSUNet, goNSU, Greenmail, Blackboard, NSU VPN.
What passwords can be changed with password manager?
x6624
What is the Broken Arrow office's extension?
BABT 230
Where is the Broken Arrow Office located?
Shawn Medlock
Who is the Director of IT Infrastructure?
Malcolm Bellino and Matthew Fuller
Who are the Network Administrators?
Rob Moruzzi
Who is the SAN/Backup Administrator?
Steve Ford
Who is the Telecommunications Administrator?
Brianna Gandy and Wade Bullard
Who are the Telecommunications Analysts?
Darin Kight
Who is the security Administrator?
True
T or F: If a user needs toner for their Canon printer, a ticket will needs to entered.
BannerID, userID, and extention.
What is required to request a voicemail password change?
Name of the file, where it was saved, when it was last know to be saved correctly, and userID of whomever saved it.
What 4 things are required to have a file restored from a network storage area?
12-9pm M-F, 12-6pm Sa-Su
What are the Broken Arrow Lab hours?
Justin Brady and Angela Cockrill
Who are the full time technicians at the Broken Arrow Campus?
x6670
What is Justin Brady's extension?
x6625
What is Angela Cockrill's extension?
Administration
Who manages passwords at the Muskogee campus?
Yes!
Are you gonna pass this test?
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