Which of the following terms describes the condition of being placed on an official list after meeting the educational and testing requirements for an occupation?
A medical assistant who believes that a physician made an error when prescribing a treatment would demonstrate good thinking skills by
Asking the physician before giving the treatment.
When collecting information from a patient, which term best describes the results of diagnostic tests, measurements, and observations made by health care professionals?
How can learners best take advantage of their dominant learning style?
Develop personalized study techniques.
Which of the following advice to new students will BEST help them become highly competent health care workers?
Always study for understanding
A true statement about using the five-step problem-solving process is that it
Sometimes requires confronting difficult issues.
When a person is licensed in a health care profession, this means that he or she
Has been granted permission to legally perform specific acts
An important result of learning to think effectively is that when learners become health care professionals they will
Apply what they learned in school to situations encountered on the job
Erin has always enjoyed working with her hands and wants to work directly with patients. Which of the following occupations would be the best choice her to consider?
Discovering the principles of chemistry in the eighteenth century made it possible to
Learn how body functions, such as digestion, occur.
What is the most significant reason for the dramatic increase in expected life span over the last 100 years?
The development of antibiotics and immunizations
The growing number of elderly citizens is causing dramatic increases in the need for all of the following health care services EXCEPT
Acute care hospitals
Which of the following health care services is expected to provide the largest number of employment opportunities for today's health care graduates?
Which of the following describes one of the primary responsibilities of local health departments?
Inspect and regulate services that affect public health
Encouraging a patient to follow a healthy diet and start an exercise program are examples of the growing emphasis on the concept of:
What is the major reason why more patients are being encouraged by health care providers to take responsibility for their own health?
Links have been discovered between lifestyle habits and major diseases.
Which statement correctly describes the laws of the United States?
Some laws result in unintended negative results
Which of the following patient care examples is both legal and demonstrates respect for a patient's autonomy?
Allowing a patient to refuse treatment, even if it will negatively affect his health
Which of the following is NOT a necessary component of a legal contract?
A signed document outlining the terms of the agreement
How is the letter "i" pronounced when it is used at the end of a word to create the plural form?
Like the word "eye"
Which of the following is a true statement about the use of medical abbreviations in written health care documentation?
Only those that are facility-approved should be used.
If a physician orders that a patient be given 45 grams of a medication and it is only available in 15 gram tablets, how many tablets should the patient be given?
If 98.6°F is the normal adult oral temperature, what would it be if it were measured using a thermometer that measures in centigrade?
Which series correctly lists the organizational levels of the body from the smallest to the largest?
Cells, tissues, organs, body systems
Which organ produces bile to break down fats so they can be absorbed and used by the body?
Which sequence lists the major organs of the urinary system in order as it removes wastes from the body?
Kidneys, ureters, urinary bladder, urethra
What are the main functions of the kidneys?
Clean the blood and regulate amount of water in the body
Which statement is true about the autonomic nervous system?
It functions outside the control of the individual.
Harmful physical and mental stress can occur when the ____ nervous system is continually activated.
Thought, awareness, and the ability to comprehend meaning are referred to as ____ abilities.
Erikson's Stages of Psychosocial Development are based on the theory that:
life consists of conflicts that must be resolved for development to occur.
Which of the following is accurate about the young adulthood stage of development?
Motor sensory skills peak and start to decline
A chair that provides good back support and is the proper height for the user is an example of good:
Which is the best body position to maintain when working at a desk for long periods of time?
Sitting straight up with the head and shoulders aligned over the hips
Which of the following conditions have the signs and symptoms of tingling, numbness, and pain in the hand and results in an inability to make a fist?
Carpal tunnel syndrome
What is the most common reason that long-term antibiotic therapy can cause new infections?
Destroys the body's normal flora
What is the principal purpose of a rise in body temperature?
Higher temperature kills microorganisms
The Occupational Safety and Health Administration conducts visits at health care facilities in order to:
ensure employee safety.
What is the difference between medical and surgical asepsis?
Medical asepsis decreases pathogens; sterile asepsis eliminates pathogens.
When should health care workers who are in direct contact with patients follow Standard Precautions?
At all times
Why are paper towels most appropriate for drying the hands in a health care facility?
Microorganisms can live in wet cloth towels.
Which of the following practices is essential to ensure effective handwashing technique?
Do not touch faucets with bare hands.
What is the proper action to take if blood is splashed on a countertop during a procedure on a patient?
Clean the spill as soon as possible with a disinfectant.
All pathogens that are easily transmitted and have the potential to cause epidemics require the use of:.
What is the proper way to remove linen and other items from the room of a patient who is in isolation?
Bag items once in the room, and then place them in second bag held outside the room.
Which of the following diseases is contracted by the highest number of health care workers each year?
Against which of the following diseases can health care workers be protected by a vaccine?
How can changes in mental function increase a patient's risk of accident and injury?
Awareness of common dangers is decreased.
Which of the following statements is NOT true about incident reports?
Are placed in the patient's file
What is the advantage of using an ABC type of fire extinguisher?
It can be used on all types of fires.
What is the minimum length of time that eyes that have been splashed with chemicals should be rinsed?
What is the proper way to dispose of radioactive waste?
Label it as "radioactive" and place it in a special container.
A patient with which of the following would be evaluated and treated first under a triage system?
Which action should you take first to help you succeed when attempting to change a negative habit?
Make a decision that you want to change
Which is the best definition of "professionalism" as it applies to the health care professional?
Doing one's best to provide high-quality service
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?
Ask yourself what might have caused this reaction.
The best way to deal with problems in the workplace is to:
learn as much as possible from the problems.
What is the most likely reaction of patients who hear health care professionals complain about their working conditions?
Loss of confidence in their care
The most important reason for dressing conservatively at the workplace is to:
Increase patient confidence.
What is the first thing to do if you are unsure about how to request a personal leave day from work?
Look in the employee manual.
Which of the following best illustrates the meaning of professional distance?
Caring about patients without becoming too friendly
What is the common length of class attendance necessary to earn one continuing education unit?
50 to 60 minutes
Who should health care professionals check with regarding acceptance of continuing education units they plan to earn?
The certifying organization that requires the units
The increase in medical specialization has led to the need for all health care professionals to:
fully develop their teamwork skills.
Which statement best expresses the meaning of the Philosophy of Individual Worth?
Every human being is entitled to respect.
What is the best response to a patient who tells you that he feels much better after trying a "cure" that is practiced by his cultural group but that you know may have dangerous consequences?
"Why do you think that helped you?"
Why is the term "minority group" no longer very effective in describing certain ethic groups in the United States today?
These groups now make up significant percentages of the total population.
When assessing the needs of patients, it is disrespectful for the health care professional to:
make assumptions about patients' cultural backgrounds.
The term "dominant culture" refers to the customs that:
reflect the accepted values of society as a whole.
Cultures have different beliefs about appropriate personal space. What does this term refer to?
Comfortable distance between people in conversation
The main characteristic of traditional Western medicine as practiced by the majority of physicians in the United States is the:
use of scientific methods.
If an elderly patient appears to be of Chinese background, it is best to:
ask questions about her health beliefs and preferences.
When giving instructions to a patient who speaks limited English, it is best to:
ask the patient to explain in his own words or demonstrate the instructions.
Comfortable personal space between individuals who share the dominant culture of the United States is about:
Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:
The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to:
listen carefully to determine whether there is a contradictory message.
When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?" she is:
not showing respect for the child.
It is appropriate for a dental assistant to address patients by their first names when they:
have given their permission
What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants information about treatments she has received?
Check whether the patient has consented to his having the information.
Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch?
I need to be someplace else right now.
What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?
Be sure your facial expression communicates caring and reassurance.
Which action is most likely to increase the effectiveness of communication when a patient is having difficulty understanding the health care professional's instructions?
If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to:
ask the patient if he would prefer not to be touched.
What is the best strategy to follow when listening to a patient speaking in favor of something about which you strongly disagree?
Listen and observe very carefully.
A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:
A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:
The MOST important reason for health care professionals to develop excellent telephone skills is to:
project a positive image of their facility
What would be the first step when planning instruction about postoperative home care for a patient's husband?
Determine the goal of the instruction.
When preparing to discuss nutrition with a diabetic patient, the first step in the communication process is to:
decide on the specific goal of the communication.
When you are beginning the process of writing a report on a health care topic, it is recommended that you:
list every idea you can think of, including those that seem unlikely.
Before the writer begins to write a report, an informal outline should be prepared:
when the writer finds this organizational technique helpful.
Professional writers suggest that a good way to prevent being overwhelmed by a long writing project is to:
write the first draft quickly without worrying about perfect grammar and spelling.
Which sentence is written correctly?
Your leg is almost healed; the cast can probably be removed next week.
The main difference between the three block-style business letter formats is:
how the lines of text are lined up with the margins.
What is the main purpose of a staff meeting agenda?
To encourage attendees to prepare in advance and be on time
The development of fiber optics has enabled dentists to:
project views from inside the patient's mouth onto a screen.
The purpose of an expert system is to:
provide quick access to diagnostic and treatment information.
Which health care function is made easier by point-of-care charting?
Entering patient data during a home care visit
Which sponsor is most likely to have a Web site that contains current and accurate information about the link between nutrition and cancer?
University medical school
The instructions necessary for computers to operate and perform specific tasks are provided by the:
Which is the correct way to document a patient's statement about symptoms experienced?
Write direct quotes and enclose the entry in quotation marks.
How should the health care professional select appropriate abbreviations to use in written documentation?
Follow facility policies.
What is the best way to record in a patient's report that he only slept from about 1:00 a.m. to 4:30 a.m.?
Patient states, "I only slept 3 1/2 hours last night."
A coworker calls from home and asks you to sign his name on a patient chart that he forgot to sign after administering a medication. What should you do?
Refuse to sign either name.
Which of the following is the best definition of charting?
Recording observations and information about patients
What is one of the purposes of medical documentation?
Helps ensure compliance with regulatory agencies
Which of the following is the most fundamental skill on which to base good health care observational skills?
Understanding normal anatomy and physiology
What does it mean when a patient reports his pain dropping from an 8 to a 2 after receiving pain medication?
The medication has been effective.
Which statement is true about the proper use of chemical-dot thermometers?
Do not remove the cover in advance of use.
Which method of taking the temperature should NOT be used with patients who have recently suffered a heart attack?
When is it appropriate to take a pulse by counting the heart rate for 30 seconds and multiplying by two?
When the pulse is strong, regular, and within normal range and patient does not have a cardiac condition
Testing for an apical-radial deficit is done in order to:
measure the ability of the heart to contract.
Which action is necessary to obtain an accurate respiratory rate?
Count respirations without the patient's knowledge.
When taking a blood pressure, at what point should you stop inflating the arm cuff?
At 30 mm Hg higher than when you last felt the pulse
Which emergency condition requires the immediate use of cardiopulmonary resuscitation (CPR)?
Victim is not breathing and does not have a pulse.
Who is typically protected by Good Samaritan laws passed by the states?
All individuals who perform within the limits of their ability
What should be the first action taken when arriving on the scene of an emergency in which people have been injured?
Call emergency personnel.
When is it acceptable for you to move an accident victim without the assistance of emergency medical personnel?
When the victim's life is in immediate danger
When is it NOT appropriate to run cool water over a burn?
When the burn covers a very large area of the body
What should be your first action when assisting a victim who has swallowed a poisonous substance?
Call the Poison Control Center or Emergency Medical Services.
Which is the correct treatment for a victim suffering from heat cramps?
Apply cool water to the body
What should you suspect if an individual is experiencing excessive thirst, hunger, and frequency of urination?
Which action is appropriate when assisting a victim who has fainted?
Place on his or her back and raise the legs
Which action is most appropriate when assisting a victim who is experiencing a seizure
Loosen tight clothing.
Why is it argued that the fee-for-service method of determining medical expenses/costs has contributed to rising health care costs?
It rewards health care providers who prescribe the most services.
A health maintenance organization (HMO) is composed of health care providers who:
offer a predetermined medical care benefit package.
When a health care provider is paid a set amount for each person covered by an insurance plan, regardless of how many services each person requires, this is called:
If a person has a preexisting health problem, this often means that he or she:
has difficulty purchasing health insurance.
What is meant by "spreading the risk" among enrollees in a health insurance plan?
Some enrollees never use the services.
How do physicians who are primary care providers contribute to the control of health care costs?
Evaluate and coordinate the health care needs of patients
If an insurance plan is based on negotiated fees with health care providers, this means that the providers:
agree in advance to accept set fees for specific services.
Why is it a good business practice to keep accounts receivable as low as possible?
Can use the money to earn interest or pay debts
What is the most serious consequence for a facility if treatments administered to patients are frequently reported and coded incorrectly?
Accusations of fraud
If health care professionals are cross-trained, this means that they:
have learned to perform duties in addition to those expected of those with their job title.
Which of the following allows members to choose to receive a service from a participating or nonparticipating provider?
POS (point-of-service plan)
Which of the following is true about prepaid plans?
Providers are paid before rather than after services are performed.
Which of the following is an example of a copay?
Patient pays $10 every time they have an office visit
The purpose of quality improvement is to:
improve or maintain the quality of care while decreasing costs.
What is the best way for health care workers to help their facility ensure that its patients have positive experiences when receiving care
Always listen carefully to what patients say and how they say it.
How much time do employment professionals recommend that you spend each week on job search activities?
20 to 40 hours
The resource that often ranks number one for helping graduates locate job leads is (are):
the school career or placement office.
Networking is most effective for identifying job openings and getting hired when you:
tell as many people as possible that you are looking for a job.
Which of the following is a good way to get maximum benefit from professional networking contacts?
Ask them questions about how to succeed both in the job search and later on the job.
How can you increase your chances of being hired by the site where you do your clinical experience?
Perform to the best of your ability every day.
How should your externship/clinical experience be listed on your resume?
With a clear statement that it was an unpaid training position
Which of the following should be included in the resume?
Hobbies and interests that relate to health issues
The main difference between the chronological and functional resume types is:
The way the work history is presented.
When writing a cover letter, it is recommended that you NOT:
handwrite it to communicate interest and a personal touch.
A good way to convince an employer during the interview that you are qualified for the job is to:
be prepared with examples that demonstrate your qualifications.
When answering general employment questions, such as "Tell me about yourself," the most important point to include in your answers is:
how your answer relates to the job and the employer's current needs.
Which is the best way to handle the question of why you left your last job, if it was because you thought your supervisor was incompetent?
State that you decided to seek opportunities elsewhere.
A general rule for answering questions about your qualifications is to:
try to include an example to back up your answer.
If you are asked about employment difficulties in the past, such as having held many jobs for very short periods of time, the best strategy is to:
talk about what you've learned and why the behavior won't happen again.
The reason for creating a professional portfolio is to:
be prepared to demonstrate your competencies at interviews.
The best way to deal with being repeatedly rejected for jobs you want is to:
evaluate your interviewing skills and seek advice to improve them.
The purpose of a behavioral interview question is to learn:
how you would handle a given workplace situation
The minimum requirements for a job are the qualifications the health care professional must:
have in order to be hired for the job.
What is the best action to take if a workplace rule seems silly and unnecessary?
Ask your supervisor to explain the reason for the rule.
Which of the following workplace issues should NOT be discussed at a staff meeting?
A coworker who was rude to you in front of a patient
The best way to approach everyday problems at the workplace is to:
develop effective strategies for solving them.
Which of the following is NOT an example of behavior that could be considered sexual harassment?
Flirting at the workplace between people who are interested in dating each other
The best use of the annual employee performance evaluation is to:
provide an opportunity for employees to learn and make plans for improvement
The best action to take if you receive low ratings you believe are unjustified on a performance review is to:
ask for examples or an explanation of what led to the low rating.
Which of the following employee behaviors is most likely to result in immediate dismissal?
Disregarding patient confidentiality