Problem Management has submitted a Request for Change (RFC) to Change
Management. The request is to replace all desktop hard disks of
brand X and type Y.
Which sequential steps should be taken to carry out the change?
A. Recording, Implementation, Testing, Completion, Reporting
B. Scheduling, Implementation, Testing, Review
C. Acceptance of Request for Change, Scheduling, Building, Testing, Implementation,
D. Implementation and Testing, Recording, Reporting, Review, Completion
ITIL describes a concept called 4 'P's that facilitates effective Service Management. What
does each 'P' stand for?
A. Profit, Procedure, Products, Partners
B. People, Processes, Products, Partners
C. People, Partners, Profit, Performance
D. People, Productivity, Profit, Planning