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____departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise
which of the following statements about functional departmentalization is true?
functional departmentalization allows work to be done by highly qualified specialists
in terms of the chain of command,____authority is the right to command immediate subordinates, while____authority is the right to advise but to command others who are not subordinates
line and staff
organizational authority is traditionally characterized is traditionally characterized by:
chain of command
one of the key assumptions underlying the chain of command is____,which means that workers should report to just one supervisor
unity of command
_____assigns direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
delegation of authority
when managers delegate work, three transfers occur. The three transfers are responsibility, authority, and:
____is the process of solving problems by consistently applying the same rules, procedures, and processes
an organization that has increased the number of different tasks that a worker performs within one particular job has engaged in:
which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)
_____is a fundamental rethinking and radical redesign of businesses processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed
a____is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes
an organization engaged in____its work team members is training them in how to do all or most of the jobs performed by the other team members
as a result of making greater use of work teams, many leading companies have experienced:
all of these
the____is created to complete specific, one-time projects or tasks within a limited time
___is the extent to which team members are attracted to a team and motivated to remain in it
which of the following types of conflict is most strongly associated with improvements in team performance
which of the following is a method used for compensating employees for team participation and accomplishments
____is the process of finding, developing, and keeping the right people to form a qualified work force
human resource management
from a legal perspective, there are two kinds of sexual harassment. They are:
quid pro quo and hostile work enivornment
when the CEO opened the nationwide sales force meeting with a crude sexually explicit joke about Foreign Legion soldiers, it was an example of:
____is the form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment
quid pro quo sexual harassment
a_____is a purposeful, systematic process for collecting information on the important work-related aspects of a job
the first selection devices most job applicants encounter when they seek a job are:
application forms and resumes
the____interview uses only standardization, job-related interview questions that are prepared ahead of time and asked of all candidiates
a modern factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates:
the purposeful steps taken by an organization to create employment opportunities for minorities and women is called:
_____consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others
with surface-level diversity, differences are immediately observable, easy to measure, and:
the____is a barrier that prevents women and minorities from advancing to the top jobs in organizations
Atlanta Rent-A-Car refused to hire two females allegedly because they were wearing Muslim attire. What federal agency filed charges as a result of this episode
Equal Employment Opportunity Commission
to make sure that people with disabilities have the same opportunities as everyone else, organizations can:
make a commitment to reasonable workplace accommodations
for which of the following personality dimensions would an individual believe there should be power and status differences within organizations
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