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____departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise


which of the following statements about functional departmentalization is true?

functional departmentalization allows work to be done by highly qualified specialists

with____departmentalization, most employees report to two bosses


in terms of the chain of command,____authority is the right to command immediate subordinates, while____authority is the right to advise but to command others who are not subordinates

line and staff

organizational authority is traditionally characterized is traditionally characterized by:

chain of command

one of the key assumptions underlying the chain of command is____,which means that workers should report to just one supervisor

unity of command

_____assigns direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible

delegation of authority

when managers delegate work, three transfers occur. The three transfers are responsibility, authority, and:


____is the process of solving problems by consistently applying the same rules, procedures, and processes


an organization that has increased the number of different tasks that a worker performs within one particular job has engaged in:

job enlargement

the central concern of the job characteristics model (JCM) is:

internal motivation

which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)

client relatinships

_____is a fundamental rethinking and radical redesign of businesses processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed


a____is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes

work team

an organization engaged in____its work team members is training them in how to do all or most of the jobs performed by the other team members

cross training

when teams are used properly and in the right settings, work teams can:

do all of these

as a result of making greater use of work teams, many leading companies have experienced:

all of these

____is one of the disadvantages associated with the use of work teams

social loafing

teams are typically required when:

tasks require multiple perspectives

the least amount of team autonomy is found in:

traditional work groups

____do NOT have the authority to make decisions

employee involvement teams

the highest level of team autonomy is found in:

self-designing teams

the____is created to complete specific, one-time projects or tasks within a limited time

project team

___are informally agreed-on standards that regulate team behavior


___is the extent to which team members are attracted to a team and motivated to remain in it


which of the following size teams usually provides the best performance

6 to 9

which of the following types of conflict is most strongly associated with improvements in team performance

cognitive conflict

a team has finally matured into a fully functioning team at the___stage of development


which of the following is a method used for compensating employees for team participation and accomplishments


____is the process of finding, developing, and keeping the right people to form a qualified work force

human resource management

the first stage in human resource management is to:

determine human resource needs

from a legal perspective, there are two kinds of sexual harassment. They are:

quid pro quo and hostile work enivornment

when the CEO opened the nationwide sales force meeting with a crude sexually explicit joke about Foreign Legion soldiers, it was an example of:

sexual harassment

____is the form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment

quid pro quo sexual harassment

a_____is a purposeful, systematic process for collecting information on the important work-related aspects of a job

job analysis

which of the following is an external recruiting method


the first selection devices most job applicants encounter when they seek a job are:

application forms and resumes

the____interview uses only standardization, job-related interview questions that are prepared ahead of time and asked of all candidiates


a modern factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates:


the fastest-growing population group in the United States is:


the purposeful steps taken by an organization to create employment opportunities for minorities and women is called:

affirmative action

affirmative action programs are typically designed to:

compensate for past discrimination

_____consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others

deep-level diversity

with surface-level diversity, differences are immediately observable, easy to measure, and:

typically unchangeable

the____is a barrier that prevents women and minorities from advancing to the top jobs in organizations

glass celing

Atlanta Rent-A-Car refused to hire two females allegedly because they were wearing Muslim attire. What federal agency filed charges as a result of this episode

Equal Employment Opportunity Commission

to make sure that people with disabilities have the same opportunities as everyone else, organizations can:

make a commitment to reasonable workplace accommodations

which of the following is one of the Big Five personality dimensions

emotional stability

for which of the following personality dimensions would an individual believe there should be power and status differences within organizations


it is certainly easy to believe that employees with____receive more supervisor support because they are more socially oriented, likable, and upbeat

a low degree of authoritarianism

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