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Give me an example of a problem you faced on the job, and tell me how you solved it.
A few years back I worked as a bilingual supervisor at a call center. One of the female workers reported that she was being sexually harassed by a fellow co-worker and friend. As a member of the management team, it was my responsibility to report the issue to HR.
Describe a time when you set a goal and achieved it.
I spent 9 months in Venezuela teaching English. While there I wanted to learn to speak Spanish. Through hard work, dedication and the help of my tutor, I became fluent.
Tell me about a time when you've had to sell a product to someone.
I have a great deal of experience in both short-term and long-term sales relationships. At my current position with AARP, a big part of my job is educating members about the benefits of AARP. How well I do this determines whether or not they become members.
is directly related to our employees' constant focus on results, growth, and innovation.
Tell me a little about yourself.
I'm a very motivated person, passionate about learning and I enjoy working with a diverse group of people.
What are your strengths?
I have an incessant desire to learn, grow and to do my best in everything that I do.
What are your interests?
I am very interested in communication and the things that allow people to connect in general such as technology.
What are your weaknesses?
I am a perfectionist. This can hamper development at times. I've had to learn that perfection is a long-term commitment.
What interests you about our product or service?
Frito Lay's culture has a strong emphasis on results, growth and innovation. Those are elements that I value on a personal level.
How do you work under pressure?
I thrive in high pressure situations. I see them as opportunities for growth that I might not have otherwise.
Situation you were in or the Task you needed to accomplish; describe the Action you took and the Results.
Describe an occasion when you disagreed with a supervisor's decision or company policy?
I wouldn't say that I've disagreed with a supervisor decision or company policy, but I have always tried to contribute productive, innovative ideas within my area of responsibility. I worked as a supervisor at a call center where we were quick to address negative behaviors, but slow in showing recognition to employees who were performing well. I was able to propose action steps for increasing positive reinforcement. This resulted in increased morale and better employee performance.
Give an example of a time when you had to be relatively quick in coming to a decision.
Last year I managed a small lawn company. I received a call from a client who was upset because part of her lawn had been missed. I was immediately aware that I had to act quickly to show her that we took customer satisfaction very seriously. I apologized sincerely for the error and offered her a 50% discount off the cost of her service. She was appreciative of the gesture and stayed on as a loyal client.
What are your short-range goals and objectives for the next one to three years?
Help put my wife through college and purchase or build a new house.
Tell me about a time that you had to deal with a disgruntled individual in a work situation.
I received a call from a very unhappy customer when working for Amazon. His packages were being forwarded to the wrong address, and he had called three times prior to no avail. It wasn't until going the extra mile and calling the shipping company did we discover that the problem was being caused by a system error at the shipping company. The shipping company fixed the problem and the customer's anger and frustration quickly turned into satisfaction.
What are your long-range goals and objectives for the next seven to ten years?
Finish my bachelor's degree in computer science and put my daughter through college. Grow old and fish on the bank of a quiet river.
If you could relive the last 10 years of your life, what would you do differently?
Absolutely nothing. Each and every experience has contributed something unique and valuable to my life.
What was it like working for your past supervisors?
I've had a really great relationship with my past supervisors. Their experience and feedback have had a positive impact on my life.
What do you expect from a supervisor?
I expect my supervisor to be open and honest with me, letting me know if there is anything that I can do better or improve upon in my performance.
What did you like or dislike about your past job.
I actually loved my past job. I was able to work from home and help people find solutions to their problems over the phone.
Why are you leaving your current job?
I would like to be more physically active. Also, I look forward to being able to interact more directly with people.
What is the greatest disappointment of your life?
I honestly don't look at life in terms of disappointment. Instead, I strive use every opportunity as a stepping stone to growth and improvement.
What have you learned from your mistakes?
As a perfectionist, I would become frustrated in the past if I did not get something done perfectly the first time. I have learned to simply focus on putting forth my best effort on a daily basis and let perfection take care of itself.
Act like you are trying to sell me this pen:
How many times have you pick up a pen to write a quick note or sign an important document only to find that the pen will not write? More times than you care to remember, right? Do you remember how frustrating it is? Ah! Well, thanks to some exciting advances in technology, you'll never have to deal with a faulty pen ever again. May I present to you the Inkless Pen. Now don't let the name confuse you. This is actually the pen that never runs out of ink. It can literally last you a lifetime. How is that possible? I'm glad you asked. The secret lies in the revolutionary metal alloy tip. As you write with the pen, small amounts of metal are transferred to the writing surface. This functions much like the graphite in a pencil. Unlike a pencil, however, the pen never needs to be sharped and will not smudge. Why you can even write upside down if you want. Now, as awesome as this pen is, it doesn't do you any good if you loose it right? Well, to make the pen even more attractive it can be shrunk down to a mere two inches and carried on your keychain via the included screw-on cap. Ok, so let's get down to business. What's the catch, right? How much is it going to cost me? Pens with comparable features can cost upwards of $100. Well I have good news for you, the Inkless Pen doesn't even cost half that amount. In fact, you can have your very own Inkless Pen for as little as $25.
What's the most difficult decision that you've ever had to make?
Deciding to leave home and teach English abroad was the most difficult decision that I've ever had to make. It meant leaving behind friends and family and going to unfamiliar territory. I ultimately decided to teach abroad because I looked forward to the challenge of learning a new language and experiencing a new culture.
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