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is unit of two or more people who interact and coordinate their work to accomplish a goal for which they are committed and hold themselves mutually accountable

Free Rider

is a person who benefits from team membership but doesnt make a proportionate contribution to the teams work

5 disfunctions of a team

lack of trust, fear of conflict, lack of committiment, avoidance of accountability, and inattention to results

Formal teams

are created by organizations as part of the formal organizations structure

vertical team

is composed of a manager and his subordinates in the formal chain of command

horizontal team

is made up of employees from about the same hierarchical level but from different areas of expertise

Corss functional teams

is a group of employees from different departments who deal with a specific activity and exsist as a team only until the task is completed


is a long lasting team created as part if the formal organization structure to deal with tasks that occur regularly

speical purpose teams

are teams created outside the formal structure to undertake a project of special importance such as developing a new product

self directed team

consist of multiskilled employees who rotate jobs to produce an entire product or service often led by an elected team member

vitual team

is a team made up of members who are geographically or organizationally dispersed, rarely meet, and interact to accomplish their work primarily using advanced information and telecommunications technologies

global team

is made up of employees who came from different countries and whose activites span multiple countries

task specialist role

is a team role in which an individual devotes personal time and energy to helping the team accomplish its activites and reacj its goal

socioemotional role

is a team role in which an individual provides support for team members emotional needs and helps strengthen social unity


stage of team developement is a period of orientaton and getting aquainted


is the stage of team development in which individual personalities and roles emerge along with resulting conflicts


refers to the stage of development in which conflicts are resolved and team harmony and unity emerge


a stage in which members focus on problem solving and accomplishing teams assigned task


is the stage during which members of temporary teams prepare for teams disbandment

team cohesiveness

refers to extent to which team members are attracted to the team and motivated to remain a part of it

team norms

is an informal standard of conduct that is shared by team members and guides their behavior

task conflict

Conflicts over content and goals of the work.

relationship conflict

Results from interpersonal incompatibility that creates tension and personal animosity among people

superordinate goal

A shared goal that can be achieved only through cooperation among individuals or groups.


is the process of using a third party to settle a dispute

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