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HRT 2000- Customer Service
Terms in this set (8)
______________ are at the forefront of all service experiences.
Each customer service encounter is identical; thus this is the key element to service.
When IMPROVING SERVICE QUALITY, the employee should share guest feedback on service quality with management.
The Ritz Carlton Motto is, " We are Exceptional Employees serving Exceptional Guests".
"We are Ladies and Gentlemen Serving Ladies and Gentlemen"
The essence of the service philosophy of the Ritz Carlton was placed into a set of core values called the
The Ritz Carlton Gold Standards
When DELIVERING QUALITY SERVICE to get a guest or co-worker, the last step is to deliver the service.
Follow-up to make sure the person in satisfied
When HANDLING GUEST COMPLAINTS, you must first respond by apologizing and offering a solution.
There is not relationship between good customer service and increased revenue.
THIS SET IS OFTEN IN FOLDERS WITH...
HRT 2000- Chapter 2
HRT 2000 Chapter 6
HRT 2000 Chapter 7
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