A set of tools and databases that are used to manage an IT Service Provider's Configuration Data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases; and it may contain data about employees, Suppliers, locations, Business Units, Customers and Users. The CMS includes tools for collecting, storing, managing, updating, and presenting data about all Configuration Items and their Relationships. The CMS is maintained by Configuration Management and is used by all IT Service Management Processes. See also Configuration Management Database, Service Knowledge Management System. The various stages in the life of an IT Service, Configuration Item, Incident, Problem, Change etc. The Lifecycle defines the Categories for Status and the Status transitions that are permitted. The Lifecycle of an Application includes Requirements, Design, Build, Deploy, Operate, Optimize. The Expanded Incident Lifecycle includes Detect, Respond, Diagnose, Repair, Recover, Restore. The Lifecycle of a Sewer may include: Ordered, received, ln Test, Live, disposed, etc. All people who have an interest in an organization, project, IT service, etc. Stakeholders may be interested in the activities, targets, resources ordeliverables. Stakeholders may include customers, partners, employees, shareholders, owners, etc.