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systems manage information about customers, interactions with customers, past purchases, and interests.


is an information system that helps users analyze data and make decisions.


Programs that analyze data, such as those in a DSS (decision support system), sometimes are called


When a mobile user, remote office, vendor, or customer connects to a company's network using the Internet, a(n) ____ provides them with a secure connection to the company network server, as if they had a private line.


measuring performance and, if necessary, taking corrective action


depicts the logical order of program instructions.


In structured design, the programmers decompose the main routine into

request for proposal (RFP)

With a ____, the vendor selects the product(s) that meets specified requirements and then quotes the prices.

implementation phase

In the ____ phase, system developers perform four major activities: (1) develop programs, (2) install and test the new system, (3) train users, and (4) convert to the new system.

program development life cycle

The ____ follows these six steps: (1) analyze the requirements, (2) design the solution, (3) validate the design, (4) implement the design, (5) test the solution, and (6) document the solution.

layout chart

For each input and output, a systems analyst typically develops a(n) ____ chart, which is more technical than a mockup and contains programming-like notations.

steering committee

Systems analysts discuss various aspects of a development project with the ____ committee, which is a decision-making body in a company.


products are software tools designed to support one or more activities of the system development cycle.

request for quotation (RFQ)

A ____ identifies the product(s) a systems analyst wants from a vendor.


Users may have ____ if they have sore, tired, burning, itching or dry eyes; blurred or double vision; or difficulty focusing on a screen image.

Computer Matching and Privacy Protection Act

The 1988 ____ regulates the use of government data to determine the eligibility of individuals for federal benefits.


momentary overvoltage


allows users to choose an encryption scheme that passes between a client and a server requires that both the client and server have digital certificates


a markup language that enables Web sites to be displayed more easily on microbrowsers in smart phones

debug utility

assists programmers with identifying syntax errors and finding logic errors in a program


a program that has most or all of its features and functionality implemented


uses a condensed form of english to convey program logic

dedicated line

Type of always-on connection that is established between two communications devices


A device that contains surge protection and provides backup power supply during a power failure.

schedule feasibility

measures how well a proposed system will work

post-implementation system review

purpose of a meeting is to find out if the information system is performing according to the users' expectations


a program to convert assembly language into machine language

object code or object program

machine language version that results from compiling a 3GL


Dynamic HTML uses the ____, which defines every item on a Web page as an object.


is a strategy that proposes that programmers should begin coding and testing solutions as soon as requirements are defined.

processing form

A ____ form collects data from visitors to a Web site, who fill in blank fields and then click a button that sends the information.


is a special formatting language that programmers use to format documents for display on the Web


identifying and combining resources so that a company can reach its goals and objectives


data processing

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