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55 terms

Principles of Management

STUDY
PLAY
Management can be defined as a process taking place in an organization, and consists of a number of interrelated functions which must be accomplished for the ____________ to be effective.
Organization
Management is this ________, and consists of a number of functions to include planning, organizing, staffing, directing, and controlling
process
Management is a process, and consists of the following functions: planning, organizing, staffing directing, and ___________.
controlling
The fifth function is known as controlling and involves making sure that things are going according to _____.
plan
The management process consists of five functions: planning, __________, staffing, directing and controlling.
organizing
The second function is organizing, which involves dividing up the work, establishing a structure of __________ and responsibility, grouping the resources, and coming up with ways to coordinate the various parts.
authority
The ________ function of management involves defining goals and a purpose for the organization, planning alternative courses of action, and basically preparing for the future.
planning
The planning function involves preparing the company for the future by setting ______, planning for various contingencies, etc.
goals
The organizing function of management involves dividing up the work, grouping resources, establishing a structure of authority, and coming up with ways to __________ the parts.
coordinate
This describes the organization function, in which resources are grouped, work is allocated, and a structure for coordinating the work and human______ is defined.
resources
The _____ function of management involves selecting, placing, utilizing, and taking care of employees
staffing
This describes the staffing function of management. The staffing function is also known as personnel management and ______ resources management
human
The _________ function of management involves guiding and influencing the employees to seek organizational objectives.
directing
The directing function of management, also known as ________, involves getting the employees to work towards the organization's goals.
leading
The ___________ function of management involves assuring the organizational and managerial objectives are accomplished.
controlling
The controlling function of management can be considered the opposite of the planning function. In the control function, we ________ and observe how well the plans are working.
measure
There are different levels of management. A manager's level can generally be determined by looking at the three areas of managerial skill: _________, interpersonal, and conceptual
technical
The three skills involved in managerial work are technical, interpersonal, and conceptual. Low-level managers have more __________, less conceptual. High-level managers are typically the opposite
technical
High level managers usually have a lot of conceptual skill, and less _________ knowledge compared to a low level manager.
technical
High level managers typically have more conceptual skills, which are involved in _________ and directing a large portion of the company.
planning
_____-line managers typically have the most technical knowledge of managers, and supervise non-management employees.
Front
Front-line managers, also known as supervisory managers, typically have the most technical knowledge of managers. They are also the only managers who do ____ supervise other managers.
not
The work that managers do can be divided into three different roles--interpersonal roles, _____________ roles, and decisional roles.
informational
Managerial work can be divided into interpersonal roles, informational roles, and decisional roles. The information roles include being a monitor, disseminator, and a ______________.
spokesperson
Managerial work can be split up into three roles: _____________ roles, informational roles, and decisional roles.
interpersonal
Interpersonal roles include being a figurehead, leader, and ________.
liason
Decisional roles include being an entrepreneur, a disturbance handler, a ________-allocator, and negotiator.
resource
The _____________ roles of a manager involve being a monitor, disseminator, and spokesperson.
informational
The __________ roles of a manager involve being an entrepreneur, a disturbance-handler, a negotiator, and a resource-allocator.
decisional
The _____________ roles of a manger include being a leader, a liaison, and a figurehead.
interpersonal
Gilbreth is known for his belief in finding the "one best way" of doing a job. He was one of the pioneers of __________ Management.
Scientific
Frank Gilbreth believed in determining the best, most __________, fastest, and easiest way to do any job.
efficient
There are various levels of management. The __________ level includes positions such as head nurse, foreman, and section head.
first-line
The first-line level of management, also known as supervisory management, includes the _______ level of managers, who manage non-managerial employees.
lowest
A multi-national corporation is one which operates in more than one _______.
country
A multi-national corporation (MNC) usually has a parent company, and component companies which operate in __________ countries. An MNF (multi-national firm) is pretty much the same as MNC.
different
A ______ company is one which specializes in one product which is sold all over the world.
global
A company which is given by law the ability to act as a single ______ by entering into contracts, collecting debts, etc. is a corporation.
person
A corporation is a legal entity, and has its own rights, privileges, and liabilities which are distinct from those of its ________.
members
The idea of __________ is that an organization only exists as long as society considers the organization acceptable or useful.
legitimacy
To maintain legitimacy, a company often makes it a priority to show social responsibility and a sense of _______.
ethics
Organizations are expected to observe the law, but they are also expected to have a sense of ethics, or an idea of what is _____ and fair.
right
Organizations which act with a sense of ethics are usually the most __________ organizations.
respected
A _____ of command means that orders, information, etc. does not go straight from the top executive to the front line worker--it goes down through consecutively lower managers until the worker's supervisor relays the order or information.
chain
When a chain of command exists, typically the highest executive does not interact with the lowest worker, and the lowest worker does not go to the top executive about his concerns. An employee must work up, or down through the chain of command. For instance, if a manager sees the subordinate of a supervisor doing something inappropriate, he would tell the supervisor, not the _____________ directly.
subordinate
A ___________ is anyone who can affect an organization, or can be affected by it.
stakeholder
A stakeholder can be a stockholder, an employee, or even the customers or the __________ in which the organization exists.
community
The ___________ approach to management involves coming up with a management approach or combination of approaches which best fits the situation.
contigency
This is known as the contingency approach, and is based on the idea that there is no single approach to management which is _________ for every possible situation.
suitable
__________ Management is considered the oldest approach to management.
Scientific
Scientific Management was initially associated with Frederick _______, then later Henry Gantt and Frank Gilbreth.
Taylor
An important aspect of __________ management is finding the most efficient way to do a job through scientific analysis.
scientific
This is the main principle behind scientific management--finding the most efficient way to do a job. Scientific Management is different from many of the other approaches in that it focuses primarily on the _________ work instead of higher-level management.
physical
The first principle of Scientific Management is ________________ of the work involved.
scientific study
"Scientific study" of the work, involves studying and observing the work to determine the most efficient way to ___________ it.
accomplish