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provide healthcare SeRViCeS
+ profit as small business

Business criteria


Power (Organizational Culture)

power among few persons

Role (Organizational Culture)

clearly delegated authorities w/i highly defined structure

Task (Organizational Culture)

terms formed to solve particular problems

Person (Organizational Culture)

individuals believe themselves superior to the organization
Survival w/this org type may be difficult

Work-Hard/Play-Hard (Organizational Culture)

few risks being taken, all w/ rapid feedback
Typical in large org.s that strive for high quality customer/client service

Bet-Your-Company (Organizational Culture)

big stakes decisions are made, but may be years before results are known

Process culture (Organizational Culture)

concerned with how things are done, not what is achieved.
Produces consistent results

Blame (Organizational Culture)

ppl blame each other in order to avoid being reprimanded, resulting with little personal initiative.
Cultivates distrust & fear

Multidirectional (Organizational Culture)

minimized cross-department communication and cooperation
Loyalty is to specific groups or dept.s

Live-and-Let-Live (Organizational Culture)

spurns complacency
Avg cooperation & communication & things do get done, but they do not grow

Leadership-enriched (Organizational Culture)

ppl view org as extension of themselves
Ideal culture to promote in dntl practice!

Leader in dntl practice?


Manager in dntl practice?

administrative asst

Effective Leadership Traits

Live by set of values (ethics)
Build shared vision
Maintain commitment to service
Empower others
Reward risk taking
Manage chaos
Know how to follow

21st century Dr/Leader will strive to achieve goals by...

considering long term vs. short term results
stress effectiveness vs. efficiency alone
strategic vs operationally
proactive vs reactive
driven by plans, not problems

Effective Leader Traits

Acceptance of Diversity
Effective Listener
Recognize others' needs
Sense of humor
Willing to be a team player

Practice Philosophy

statement of basic concepts of practice

Practice objectives

specific desired outcomes

Mission statement

way practice is to be managed & role of staff & pts

practice policies

for both staff & pts

procedural policies

procedures for Tx

business principles

procedures for business office

practice standard

expected performance level

Staff recognition program

to be developed. May be hard in dentistry (employee of the month? Not with only 5 members)

5 R's of Management

Responsibility-denote duty/obligation
Respect-consideration/esteem given
Rapport-mutual trust among office staff
Recognition-verbal praise/achievement
Remuneration-monetary recognition

Administration Asst Functions

Planning-ID what's to be done
Organizing-determine work divided
Staffing-recruit, select, orient, promote, pay, reward employees
Leading-direct, guide, supervise staff
Control-determine if plans are being met & modify

Basic Administrative Asst Skills

Human Relations

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