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Person (Organizational Culture)
individuals believe themselves superior to the organization
Survival w/this org type may be difficult
Work-Hard/Play-Hard (Organizational Culture)
few risks being taken, all w/ rapid feedback
Typical in large org.s that strive for high quality customer/client service
Bet-Your-Company (Organizational Culture)
big stakes decisions are made, but may be years before results are known
Process culture (Organizational Culture)
concerned with how things are done, not what is achieved.
Produces consistent results
Blame (Organizational Culture)
ppl blame each other in order to avoid being reprimanded, resulting with little personal initiative.
Cultivates distrust & fear
Multidirectional (Organizational Culture)
minimized cross-department communication and cooperation
Loyalty is to specific groups or dept.s
Live-and-Let-Live (Organizational Culture)
Avg cooperation & communication & things do get done, but they do not grow
Leadership-enriched (Organizational Culture)
ppl view org as extension of themselves
Ideal culture to promote in dntl practice!
Effective Leadership Traits
Live by set of values (ethics)
Build shared vision
Maintain commitment to service
Reward risk taking
Know how to follow
21st century Dr/Leader will strive to achieve goals by...
considering long term vs. short term results
stress effectiveness vs. efficiency alone
strategic vs operationally
proactive vs reactive
driven by plans, not problems
Effective Leader Traits
Acceptance of Diversity
Recognize others' needs
Sense of humor
Willing to be a team player
Staff recognition program
to be developed. May be hard in dentistry (employee of the month? Not with only 5 members)
5 R's of Management
Rapport-mutual trust among office staff
Administration Asst Functions
Planning-ID what's to be done
Organizing-determine work divided
Staffing-recruit, select, orient, promote, pay, reward employees
Leading-direct, guide, supervise staff
Control-determine if plans are being met & modify
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