29 terms

Ch.1, 2 - DOM

provide healthcare SeRViCeS
+ profit as small business
Business criteria
Power (Organizational Culture)
power among few persons
Role (Organizational Culture)
clearly delegated authorities w/i highly defined structure
Task (Organizational Culture)
terms formed to solve particular problems
Person (Organizational Culture)
individuals believe themselves superior to the organization
Survival w/this org type may be difficult
Work-Hard/Play-Hard (Organizational Culture)
few risks being taken, all w/ rapid feedback
Typical in large org.s that strive for high quality customer/client service
Bet-Your-Company (Organizational Culture)
big stakes decisions are made, but may be years before results are known
Process culture (Organizational Culture)
concerned with how things are done, not what is achieved.
Produces consistent results
Blame (Organizational Culture)
ppl blame each other in order to avoid being reprimanded, resulting with little personal initiative.
Cultivates distrust & fear
Multidirectional (Organizational Culture)
minimized cross-department communication and cooperation
Loyalty is to specific groups or dept.s
Live-and-Let-Live (Organizational Culture)
spurns complacency
Avg cooperation & communication & things do get done, but they do not grow
Leadership-enriched (Organizational Culture)
ppl view org as extension of themselves
Ideal culture to promote in dntl practice!
Leader in dntl practice?
Manager in dntl practice?
administrative asst
Effective Leadership Traits
Live by set of values (ethics)
Build shared vision
Maintain commitment to service
Empower others
Reward risk taking
Manage chaos
Know how to follow
21st century Dr/Leader will strive to achieve goals by...
considering long term vs. short term results
stress effectiveness vs. efficiency alone
strategic vs operationally
proactive vs reactive
driven by plans, not problems
Effective Leader Traits
Acceptance of Diversity
Effective Listener
Recognize others' needs
Sense of humor
Willing to be a team player
Practice Philosophy
statement of basic concepts of practice
Practice objectives
specific desired outcomes
Mission statement
way practice is to be managed & role of staff & pts
practice policies
for both staff & pts
procedural policies
procedures for Tx
business principles
procedures for business office
practice standard
expected performance level
Staff recognition program
to be developed. May be hard in dentistry (employee of the month? Not with only 5 members)
5 R's of Management
Responsibility-denote duty/obligation
Respect-consideration/esteem given
Rapport-mutual trust among office staff
Recognition-verbal praise/achievement
Remuneration-monetary recognition
Administration Asst Functions
Planning-ID what's to be done
Organizing-determine work divided
Staffing-recruit, select, orient, promote, pay, reward employees
Leading-direct, guide, supervise staff
Control-determine if plans are being met & modify
Basic Administrative Asst Skills
Human Relations