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Governance: Chapter 4- Leading, Managing, Following

Terms in this set (32)

Leader
Anyone who uses interpersonal skills to influence others to accomplish a specific goal
Manager
An employee who is responsible and accountable for efficiently accomplishing the goals of the organization
Executive Level
Clinical Agency - CNO /VP Patient care services- what level is this?
Operational Level
Clinical Agency- Nurse Manager/Clinical Coordinator/Director of Nursing Services- what level is this?
Academic Institution
Dean- Associate Dean- Division Director
consensus; information; satisfaction
Functions of Leaders: Achieve __ within the group about goals
Maintain structure that facilitates accomplishing goals
Supply __ that helps provide direction and clarification
Maintain group __, cohesion, and performance
means; assign
Functions of Managers:
Clarify the organizational structure
Choose the __ to achieve goals
__ and coordinate tasks
Evaluate outcomes and provide feedback
Formal Leadership
Practiced by a nurse with legitimate authority described in a job description
Informal Leadership
Exercised by a staff member who does not have a specified management role
Trait theories
Inborn traits of successful leaders
Behavioral theories
Leaders made through education, training, and life experience
Contingency theories
Managers adapt their leadership styles relative to changing situations; range from authoritarian to permissive
Quantum leadership
based on concepts of chaos theory; employees are directly involved in decision making and managers assume more of an influential, facilitative role rather than one of control.
Roles are fluid and outcome oriented.
Change is expected .
Transactional leadership
Based on the theory of social exchange.
Once initiated exchange behavior continues until one or both parties finds that the exchange of performance is no longer needed.
Manager rewards staff for working overtime in exchange for time off.
Transformational leadership
inspires and motivates followers, emphasizes importance of interpersonal relationships; may be a natural model for nursing managers
Shared
Essential elements of __ leadership:
Relationships
Dialogues
Partnerships
Many individuals at various levels in the organization must be responsible for the organization's performance.
Servant leadership
is based on the premise that leadership originates from desire to serve and that in the course of serving one may be called to lead
caring; service
Nursing profession is founded on principles of __, __ and the growth and health of others
Emotional leadership
"When people feel good they work more effectively"
A bad experience may spill over into future interactions.
A positive experience lightens the mood and affects the next encounter.
planning, organizing, directing, controlling
4 functions of nurse managers
controlling
Establishing standards of performance
Measuring performance
Evaluating performance
Providing feedback
Charge Nurse
Liaison to the nurse manager
Coordinator
Promotion of quality patient care and resources
Extensive experience , skills and knowledge in clinical practice
Familiar with the organizations standards and practices
First level manager
is responsible for supervising the work of nonmangerial personnel and the day to day activities of a specific work unit or units.
24 hour accountability
Usually the head nurse, nurse manager, or an assistant.
Clinical Nurse Leader
is not a Manager,
Is a lateral integrator of care responsible for a specialized group of clients.
Coordinates care at the bedside and supervise the healthcare team
Master's prepared.
Improve patient outcomes and reduce cost
Followership
Essential component of leadership
Interactive and complementary to leadership.
A skilled energetic staff member is a complement to the leader .
(Self directive, proactive, supportive, commitment and initiative)
Energy
Enthusiasm
Commitment
Ability to inspire and empower others to commit to goals
Characteristics of Successful Leaders
communication; learning
Characteristics of Successful Leaders:
Skilled __
Ability to facilitate __
Understanding of people and their needs
Communication; knowledge; business
AONE Areas of Competency for All Nurse Managers:
__ and relationship management
__ of the health care environment
Leadership
Professionalism
__ skills
planning; change
Leadership skills include:
Foundational thinking skills
Successful __
__ management
clinical; improvement
Knowledge of the healthcare environment includes-__ practice knowledge, quality __ and management
accountability; evidence
Professionalism includes:
Personal and professional __
Career planning
Ethics
__ based clinical and management practice
financing; resource; technology
Business skills include:
Understanding of health care __
Human __ management and development
Information management and __
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