AG Employability KOSSA Practice

Terms in this set (41)

1. Setting goals is an excellent way to provide you with direction and purpose. The more you can clearly define your goals the more likely you are to achieve success. Which of the following is NOT a goal setting tool?
A. Creating long term and short term goals

B. Setting dates for goal completion

C. Identifying the resources you need to meet your goals

D. Asking your coach to write up 3 goals for you
D
2. Which of the following subjects is illegal for a potential employer to ask during the hiring process?
A. Education Level

B. Work Experience

C. If you have a disability

D. Availability to work nights or weekends
C
3. If your supervisor gives you a task that you do not understand you should:
A. Get your co-worker to complete the task

B. Ask your supervisor for further clarification

C. Try to figure it out on your own

D. Take a break
B
4. If your shift is done and you did not complete a task you should:
A. Leave it for your co-workers to complete

B. Complete the task the next time you work

C. Notify your supervisor of the status of the task

D. Go home
C
5. If you are running late for work you should:
A. Call out sick

B. Use a vacation day

C. Call work and let them know you are running late

D. Apologize for being late when you get to work
C
6. After you read an office memo that is confidential you should:
A. Not discuss it with anyone

B. Talk to your family about it

C. Discuss it only with your friends

D. Discuss it with your co-workers
A
7. Which of the following should NOT appear on your resume?
A. Email address

B. Home address

C. Mobile phone number

D. Date of birth
D
8. The best way to handle stress while at work is to:
A. Quit

B. Take a break

C. Complain to your supervisor

D. Find another job
B
9. When a customer asks to speak to the supervisor you should:
A. Get the supervisor

B. Tell them to come back another time

C. Help another customer

D. All of the above
A
10. Which of the following is NOT considered an important skill for the workplace?
A. Ability to work in teams

B. Working well with people from diverse backgrounds

C. Ability to work independently and never work with anyone

D. Providing excellent customer service
C
11. If you need to tell your supervisor about some aspect of your job that is not going well, it is important to think about:
A. What you need to say ahead of time

B. Choosing a good time to discuss the issue

C. Remembering that you may not get the answer you want

D. All of the above
D
12. What are some of the main elements to consider when choosing a career path?
A. The likelihood you will become famous

B. How hard you will have to work

C. Jobs that match your abilities, interests, and values

D. None of the above
C
13. If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would be:
A. $320 minus FICA and taxes

B. $320 minus social security

C. $320 minus insurance benefits

D. $320
D
14. Choose the statement that gives the best advice for completing a job application:
A. Use colorful ink, as it will make your application stand out

B. Never answer questions about previous law violations

C. List previous employment beginning with your most recent job

D. Inflate your previous salary level, as they may give you more money
C
15. Which statement is true with regard to your appearance at work?
A. Wear clean clothes to work every day

B. Wearing lots of jewelry is important to show you have status

C. Appearance does not matter, as you should be judged by what is inside of you

D. None of the above
D
16. You see your co-worker putting office supplies in her purse. Later, your supervisor notices supplies have been missing and blames you. What do you do?
A. Confront your co-worker and ask her why she's been stealing

B. Be honest with your boss and tell him/her what you've observed

C. Speak to someone in Human Resources about this incident

D. Both B & C are appropriate responses
D
17. You are currently working 30 hours per week and going to school full time. Your exams are coming up and your supervisor asks you to work an additional 10 hours that week. What would be the best course of action?
A. Quit your job because school is more important

B. Talk to your supervisor and see if you can work out a schedule you both can accept

C. Work the extra hours and just do the best you can on the exams

D. Drop out of school for the semester because you need the money
B
18. Good employees ______________:
A. Use teamwork to get the job done

B. Learn as much as they can about the company they work for

C. Develop leadership skills

D. All of the above
D
19. How can you prepare for a job interview?
A. Print current copies of your resume to take to interview

B. Identify possible questions and rehearse your answers with friends or family

C. Write down some questions that you could ask the interviewer

D. All of the above
D
20. What general communication skills are most employers looking for in their employees?
A. Effective speaking, listening, reading and writing skills

B. Public speaking skills

C. The ability to write a persuasive essay

D. The ability to make marketing presentations using PowerPoint
A
21. Your supervisor gives you a project to complete, but you are not sure when it is due. You should:
A. Drop everything and get it done as soon as possible

B. Ask a co-worker when the project is due

C. Ask your supervisor when the project is due

D. Work on the project when you are not busy with other tasks
C
22. If a customer calls and asks you a question and you do not know the answer, how should you respond?
A. Answer with your best guess so you do not sound uninformed

B. Transfer the customer to one of your co-workers

C. Transfer customer to your supervisor

D. Take down the customers phone number and tell the customer you will research the question and call back at a time that is convenient
D
23. After you complete a task and your supervisor tells you to redo it, you should:
A. Tell them you think you did fine the first time

B. Go on to your next task

C. Leave work

D. Redo the task as needed
D
24. You are trying your best to learn a new job, but your supervisor keeps re-directing you and criticizing your performance. What would be the best course of action?
A. Offer your resignation because it is better to resign than be fired

B. Ask your supervisor if you can meet with him/her to discuss how you can improve your performance

C. Complain to Human Resources that your supervisor is harassing you

D. Confront your supervisor directly and tell him/her that constant criticism is not helpful
B
25. If you are working in a store and a customer complains that you are ringing up her merchandise incorrectly, you should:
A. Review the amounts on the receipt with her to ensure they are correct

B. Tell her to talk to your supervisor

C. Keep on doing your work because you know you entered the amounts correctly

D. Tell her to go to the end of the line because she is holding up the other customers
A
26. Your supervisor has given you a large stack of documents to file in alphabetical order, but the documents are not arranged alphabetically. What is the best way to proceed?
A. Start at the top of the pile and work your way through to the bottom

B. Use a sorter to alphabetize the documents and then file them

C. Divide the stack in half and give one stack to your co-worker

D. Give them to the secretary to file since that is her job
B
27. What is the best way to have a positive relationship with your supervisor?
A. Bring problems to his/her attention whenever you can to show you are smart

B. Never complain and do everything you are told without question

C. Have a positive attitude, and if you identify a problem, also help find a solution

D. All of the above
C
28. What is the best way to help manage your money after you get a job?
A. Open a bank account

B. Buy a new car

C. Create a budget

D. Both A and C
D
29. Which statements are true with regards to credit cards?
A. They are convenient and can be used on the Internet

B. Many people overspend and have problems making payments

C. They can have high interest rates and annual fees

D. All of the above
D
30. At least how much interest would you pay annually on a $1000 charge made with a credit card that has an 18% interest rate?
A. $18.00

B. $180.00

C. $10.00

D. $100.00
B
31. Why is it important to save money you earn from your job?
A. You will have a feeling of security

B. To pay for future educational training

C. To save for your retirement

D. All of the above
D
32. When you receive your first paycheck you should:
A. Thank the employer and leave

B. Ask when is your next raise

C. Plan a vacation

D. Deposit the money into a bank account
D
33. Good customer service representatives:
A. Acknowledge and greet customers

B. Smile at customers

C. Listen to customers with concern

D. All of the above
D
34. When working with people who do not have the same religious beliefs as you, it is acceptable to:
A. Ignore them

B. Try to convert them

C. Respect your differences

D. None of the above
C
35. A person in a wheelchair comes into the store where you work, you should:
A. Offer to push them around the store

B. Do nothing

C. Greet them as you do all customers

D. Tell them to return when the store is less crowded
C
36. The sign 'Employees must wash hands before returning to work' includes:
A. Employees who have used the bathroom

B. Employees who have taken a lunch break

C. Employees who serve food

D. All of the above
D
37. Good customer service representatives:
A. Sometimes curse or swear at customers, but only when necessary

B. May ignore customers if they are busy doing their job

C. Answer customers questions the best they can even they do not know the correct answer

D. Know that the 'customer is always right'
C
38. You see a puddle of water on the floor in your offices hallway. What should you do?
A. Leave it for the janitor; its not your job

B. Find some paper towels and wipe it up

C. Let someone know who can appropriately clean it up

D. Either B or C would be appropriate
D
39. What are some good ways to gain experience before you ever get a job?
A. Do volunteer work

B. Participate in an internship

C. Participate in job shadowing

D. All of the above
D
40. Which is the best reason for an employee to leave a job?
A. A supervisor expects an employee to complete assigned task

B. All employees were expected to arrive on time everyday

C. A supervisor does not approve days off

D. An employee found a more rewarding position
D
36. The sign 'Employees must wash hands before returning to work' includes:
A. Employees who have used the bathroom

B. Employees who have taken a lunch break

C. Employees who serve food

D. All of the above
...
YOU MIGHT ALSO LIKE...
;