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Exam 2 ORG. & MGMT
Terms in this set (17)
accountability means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command
authority is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes. authority is distinguished by three characteristics.
delegation is the process managers use to transfer authority and responsibility to positions below them in the hierarchy
line authority means that people in management positions have formal authority to direct and control immediate subordinates
includes the right to advise, recommend, and counsel in the staff specialists' area of expertise. staff authority is a communication relationship; staff specialists advise managers in technical areas.
span of management
is the number of employees reporting to a supervisor
refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments
means that decision authority is located near top organization levels
another fundamental characteristic of organization structure is departmentalization, which is the basis for grouping positions into departments and departments into the total organization
refers to the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed
means that decision authority is pushed down to lower organization levels
refers to "frequent, timely, problem-solving communication carried out through [employee] relationships of shared goals, shared knowledge, and mutual respect
groups employees and departments based on similar organizational outputs (products or services), such that each division has a mix of functional skills and tasks
also called a U-form (unitary structure), activities are grouped together by common function from the bottom to the top of the organization
is one in which the entire organization is made up of horizontal teams that coordinate their activities and work directly with customers to accomplish organizational goals.
combines aspects of both functional and divisional structures. as a result of this dual structure, some employees actually report to two supervisors simultaneously
virtual network structure
the organization subcontracts most of its major functions to separate companies and coordinates their activities from a small headquarters organization