Steps for if caller refuses to identify themself
The individual could be a patient, so every attempt should be made to identify the patient and assist him or her. Such callers may also be salespeople who are fully aware that if their identity is revealed, they will never get the opportunity to speak to the physician. These people may be firmly told, Dr. Frank is busy with a patient and has asked that we take messages for her. If you will not leave a message, you may want to write her a letter and mark it Personal.