KNOW- Call customer by name RELATE- Use brief communication to create one-to-one connection between you & your customer UNDERSTAND- Determine customer's level of knowledge about computers to know how to effectively communicate with customer.
Kilobits per second- Rate of speed in transferring data
Megabits per second- Rate of speed in transmission over computer networks.
Allows customer to tell whole story occasionally inject small words/phrases to let customer know that you are there and listening.
Software program that displays advertising on a computer usually distributed with download software.
Substance used for cleaning computers.
Includes an antistatic mat and strip which is used to protect against static electricity.
Light to see hardware inside computer.
Does not work directly with customers; performs computer warranty service.
Power-on selft test; executed when computer is turned on; provides access to computer.
Wireless industry standard uses an unlicensed radio hard disk frequency for short-range communication enabling portable devices to communicate over short distances.
Multiple signals using multiple frequencies over one cable.
Improving perf. of computer by storing frequently used data in location.