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Unit 1 - Lesson 2

Communications - Business Documents and Oral Communications
STUDY
PLAY
Business Documents
formats and methods of communication. In business, many documents are used and each has a specific purpose and consists of specific components
Oral Communication
All forms of spoken information - the type of communication preferred by most managers.
Proofread
Check to make sure the document makes sense and there are no errors in spelling, grammar, or punctuation.
Memo
an informal communication to share information quickly within an organization
Academic Report
research paper on a specific topic
Business Letter
formal means of communication outside a business, a letter that is sent from one company or organization to another; a letter head is usually used on a business letter
Personal - Business Letter
a letter that is from an individual to a business or organization
Mixed Punctuation
A format style that has a colon after the salutation and a comma after the complimentary close in a letter
Open Punctuation
a punctuation style for letters in which there is no punctuation following the salutation and complimentary close of the letter
Modified Block
a style of letter in which some lines start at the center of the page
Block Letter
Everything starts at the left