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1. Describe the seven core qualities every health care worker should
Every health care worker should:
* Care about others; increase their well-being
* Have integrity; be honest and respect the privacy of others
* Be dependable; be on time and complete tasks in a timely way
* Work well with others; be courteous, considerate, and understanding
* Be flexible; be willing to adapt
* Be willing to learn; keep skills up to date
* Strive to be cost conscious; improve care AND lower expenses
2. Give examples of behavior that demonstrates each core quality.
There are many possible examples. Answers should be applicable to work in
health care, realistic, and related to the content in Chapter 1.
3. What are the four major categories of health care occupations?
Describe the type of work performed in each.
The four major categories of health care occupations:
* Therapeutic and Treating. These occupations provide services that assist
patients in regaining or attaining maximum wellness. Examples include
nursing, pharmacy, and physical therapy.
* Diagnostic. Occupations range from radiologic to medical laboratory
technicians. Diagnostic health care providers measure, assess, and evaluate
information to assist with making diagnoses and planning appropriate
* Information. Health information workers perform a variety of tasks relating
to the collection, organization, and retrieval of patient data. Jobs range from
admissions clerks to coding specialists.
* Environmental. Occupations develop and maintain good therapeutic
environments necessary to support patient care. Service provision ranges
from foods to cleaning to creating pleasant surroundings.
4. What are the educational and licensing requirements of the health
care occupation in which you are most interested?
See the tables in Chapter 1 of the textbook to determine the specific education and licensing requirements of the profession you find most
5. List and describe the three major types of approvals that certify the
competency of health care workers.
The following certify the competency of health care workers:
* Certification is a general term that means the process of determining
whether a person has met predetermined standards of competence and skill.
* Registration is the usual designation for a person being placed on a list
signifying the person has met all educational and testing requirements for a
* Licensure is a designation that means the person has been granted
permission to legally perform certain specific acts.
6. What does it mean to "think like a health care worker"? Give two
Thinking like a health care worker can be described as an examined process.
This means not accepting situations without observing and thinking about the
meaning of what is observed. Effective thinkers are aware of their thoughts,
and of why and how they are acting and/or making decisions.
There are many possible examples of "thinking like a health care worker."
The ones you choose should apply materials you learned in Chapter 1, such
as the following characteristics:
* Learn for understanding, not just to accumulate facts.
* Apply learned material to new situations.
* Have an organized approach to problem-solving.
* Base decisions on facts, not on emotional reactions or biases.
* Draw on all available facts and create relationships among them.
* Locate reliable information resources to make decisions.
* Base decisions on ethical principles.
* Practice good communication skills when gathering and distributing
* Understand exactly what one is legally allowed to do in one's profession,
which is known as "scope of practice."
7. What are the five steps in the problem-solving process?
During the problem-solving process, one must:
1) Identify the problem
2) Gather information about the situation
3) Create a list of alternative actions/solutions
4) Choose an alternative and take action
5) Evaluate and revise the chosen action/alternative as needed
8. How can the core health care worker qualities be applied at school?
To apply the health care worker qualities at school, you should:
* Care about others: show respect and consideration for your instructors and
classmates, your potential fellow employees
* Have integrity: do not cheat on or about anything, do your own work, and
tell the truth
* Be dependable: be in class on time, be timely in doing your assignments,
and follow through on your word
* Work well with others: be understanding of others' points of view,
participate in class, and work cooperatively as required
* Be flexible: health care is certain to change
* Focus on learning: be serious about your studies, make school a life
priority, remember that what you are taught may save a life
9. Explain the three learning styles and provide two examples of
appropriate learning techniques for each.
The three learning styles:
* Visual: using overheads or films
* Auditory: using lectures or tapes
* Kinesthetic: using labs or "learn by doing" techniques
The examples given are only suggestions of the many possible techniques.
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