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MIS Chapter 2 Review Questions

Terms in this set (23)

*) Collaboration is working with others to achieve shared and explicit goals. It focuses on task or
mission accomplishment and usually takes place in a business, or other organizations, and between businesses. Collaboration can be short-lived or longer term, depending on the nature of
the task and the relationship among participants. It can be one-to-one or many-to-many.

*) Teamwork is part of the organization's business structure for getting things done. Teams have a
specific mission. The members of a team need to collaborate on the accomplishment of specific
tasks and collectively achieve the team mission. Teams are often short-lived, depending on the
problems they tackle and the length of time needed to find a solution and accomplish the mission.
Collaboration and teamwork are important because:

- Changing nature of work. More jobs are becoming "interaction" jobs. These kinds of
jobs require face-to-face interaction with other employees, managers, vendors, and
customers. They require systems that allow the interaction workers to communicate,
collaborate and share ides.
- Growth of professional work. Professional jobs in the service sector require close
coordination and collaboration.
- Changing organization of the firm. Work is no longer organized in a hierarchical fashion
as much as it is now organized into groups and teams who are expected to develop
their own methods for accomplishing tasks.
- Changing scope of the firm. Work is more geographically separated than before.
- Emphasis on innovation. Innovation stems more from groups and teams than it does
from a single individual.
- Changing culture of work and business. Diverse teams produce better outputs, faster,
than individuals working on their own.
Table 2-3, page 59 lists fifteen categories of collaborative software tools. Some of the more
common enterprise-wide information systems that businesses can use to support interaction jobs
- Internet-based collaboration environments like Lotus Notes, Groove, and WebEx provide
online storage space for documents, team communications (separated from email),
calendars, and audio-visual tools members can use to meet face-to-face.
- Email and Instant Messaging (IM) are reliable methods for communicating whenever and
wherever around the globe.
Cell phones and wireless handhelds give professionals and other employees an easy way to
talk with one another, with customers and vendors, and with managers. These devices have
grown exponentially in sheer numbers and in applications available.
- Social networking is no longer just "social." Businesses are realizing the value of providing
easy ways for interaction workers to share ideas and collaborate with each other.
- Wikis are ideal tools for storing and sharing company knowledge and insights. They are
often easier to use and cheaper than more proprietary knowledge management systems.
They also provide a more dynamic and current repository of knowledge than other systems.
- Virtual worlds house online meetings, training sessions, and "lounges" where real-world
people meet, interact, and exchange ideas.
- Google Apps/Google sites allow users to quickly create online group-editable Web sites that
include calendars, text, spreadsheets, and videos for private, group, or public viewing and
- Microsoft SharePoint software makes it possible for employees to share their Office
documents and collaborate on projects using Office documents as the foundation.