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HIP120: Finals Set

Terms in this set (22)

Deuxiéme Maître d` Hotel
the person who is responsible for one dinning room
Director du restraurant
the person who had complete charge of the restaurant, including the kitchen and dinning room staff
Five P`s of management
Prior, Planning,Prevents,Poor, Performance
Forecasting
Planning for anticipated business based upon previous history of the restaurant
Host
A key person in the dinning room who greets the guests
Logbook
a book where the day`s business history is recorded
Maître d` Hotel
The host of all dinning room
Maître d` Hotel de Carré
The host who had responsibility of section of the dinning room similar to the captain of today
Occupancy rate
The anticipated number of guests staying in the establishment on a certain night
Tact
The ability to say the right phrase at the right time without offending the guest.
Turnsheet
The form needed to seat guests effectively is called ~, this form allows the host to keep track of how many guests have been seated at each station and what station should receive the next party.
Waitlist
Allows the host to seat guests in an organized manner. When all the tables are occupied and guests are waiting for a table.
est. wait time
It refers to the amount of time the host has estimated that the guests will have to wait for a table.
Time seated
When the guest has been seated at the table.
Working the floor
It is phrase used in the restaurant business to mean that the host is circulating around the dining room, talking to guests, and assisting service staff.
Turning tables
The table can now be set for the next guest.
Time in
It refers to when the guests entered the restaurant.
Owning the Dining Experience
Everyone that comes into contact with the guest must take personal pride and responsibility to ensure a great dining experience.
Moment of Truth
Any time that a customer can pass judgement on the business.
Telephone Etiquette
A set of rules that apply when people make calls to others or when they are receiving a phone call.
Internal Customer
An employee that a manager views as a customer.
Passion
any powerful or compelling emotion or feeling, as love or hate.
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