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ITN 106 - Software
Terms in this set (150)
An operating system manages hardware, runs applications, provides an interface for users, and stores, retrieves, and manipulates files.
Current versions of Windows use DOS as the operating system.
The kernel provides a way for the user to do such things as select music to burn to a CD, install an application, or change the wallpaper on the Windows desktop.
The Windows desktop is itself a folder.
System Information can be useful when strange error messages appear during startup.
A(n) ____ is software that controls a computer.
In 1986, ____ was introduced and quickly became the most popular OS among IBM computers and IBM-compatible computers using the Intel 8086 processors.
A ____ interface is an interface that uses graphics as compared to a command-driven interface.
Vista has a new 3D user interface called the ____ user interface.
A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive.
A ____ makes it possible to boot a computer into one of two installed OSs.
A(n) ____ is the portion of an OS that relates to the user and to applications.
The OS ____ is responsible for interacting with hardware.
The ____ interface between the subsystems in user mode and the HAL.
A ____ is a single task, such as the task of printing a file, that the process requests from the kernel.
The ____ is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others.
The ____ is usually on the right side of the taskbar and displays open services.
A(n) ____ is a program that runs in the background to support or serve Windows or an application.
A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or .avi.
The ____ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges.
User account control (UAC)
Windows identifies file types primarily by the ____.
Windows offers two ways to sync files: ____.
Briefcase and Offline Files
From the ____ window, you can change the read-only, hidden, archive, and indexing attributes of the file.
A(n) ____ is a list of items that is used to speed up a search.
An applet has a ____ file extension.
Most PC support jobs require simply working with hardware and software.
Knowing how to effectively work with people in a technical world is one of the most sought-after skills in today's service-oriented work environments.
When working with a customer, your primary job is to satisfy your boss.
A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer.
The support technician decides when the work is done.
A ____ is the only one responsible for the PC before trouble occurs.
PC support technician
The most significant certifying organization for PC technicians is the ____.
Computing Technology Industry Association (CTIA)
____ has industry recognition, so it should be your first choice for certification as a PC technician.
When someone initiates a call for help, the technician starts the process by creating a(n) ____.
One of the most important ways to achieve customer satisfaction is to do your best by being ____.
____ customers are those where you both work for the same company, in which case you might consider the customer your colleague
____ customers are your customers who come to you or your company for service.
To improve your attitude, you must do it from your ____.
When you're working with or talking to a customer, focus on ____.
him or her
____ differences happen because we are from different countries and societies or because of physical handicaps.
____ a problem increases your value in the eyes of your coworkers and boss.
Taking ownership of
To provide good service, you need to have a good ____ when servicing customers on the phone or online, on site, or in a shop.
Troubleshooting begins by ____.
interviewing the user
Part of setting ____ is to establish a timeline with your customer for the completion of a project.
As a support technician, your goals can include ____ the user, as well as repairing the computer.
____ support requires more interaction with customers than any other type of PC support.
____ is required if the customer must be told each key to press or command button to click.
Knowing how to ____ a problem to those higher in the support chain is one of the first things you should learn on a new job.
Organize your time by making ____ and sticking with them as best you can.
The best way to give bad news is ____.
face to face
As a PC support technician, you can expect to be faced with installing Windows in a variety of situations.
The retail version costs less than the OEM version, but can only be installed on a new PC for resale.
Microsoft offers 64-bit versions for all Vista retail editions.
Many hardware manufacturers have chosen to not produce Vista drivers for their older devices, so it's very important to find out if your hardware will be compatible with Vista.
Microsoft no longer supports Windows 2000, so you should never be called on to install it on a new PC.
Upgrading to a better edition of Vista can easily be accomplished by using the ____ feature.
windows anytime upgrade
Use a ____-bit OS if you need increased performance and your system has enough resources to support it.
Use ____ to find out which devices are installed in your XP system.
A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.
A(n) ____ server is used to hold the setup files on the Windows CD or DVD to a file server on the network and then at each PC, you can execute the Setup program on the server.
A(n) ____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.
A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs or USB drive.
The Windows utility ____ is used to remove configuration settings, such as the computer name that uniquely identifies the PC.
For some brand-name computers, the hard drive contains a ____ partition that can be used to reinstall Windows.
The ____ partition is the active partition of the hard drive.
A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation.
A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
An example of a network operating system is Windows Server 2008, which controls a network using the directory database called ____.
The ____ command is used to copy the information from the old computer to a server or removable media.
The ____ command is used to copy the information to the new computer.
Product ____ is a method used by Microsoft to prevent unlicensed use of its software so that you must purchase a Windows license for each installation of Windows.
During a normal Windows XP installation, setup causes the system to reboot ____ times.
To convert a FAT32 volume to an NTFS volume, first back up all important data on the drive and then use this command at a command prompt: ____, where D: is the drive to be converted.
convert D: /FS:NTFS
For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates.
When you configure updates, if the PC doesn't have an always-up Internet connection (such as dial-up), you might want to select ____.
Notify me but don't automatically download or install them
Currently, Microsoft offers four service packs for Windows XP.
Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CDs and DVDs, and for a variety of other tasks, so it's important to delete unneeded files occasionally.
Depending on how fragmented the drive and how large the drive, defragmenting it can take less than an hour or as long as all night.
When a new hard drive is first installed in a system, you must first initialize the disk.
You can install an OS on a spanned or striped volume that uses software RAID.
For Windows XP, use the ____ to see which service packs are installed.
systems properties box
To view and manually install updates, click ____, and then follow the directions on-screen.
Start, All Programs, and Windows Updates
To protect a system against malicious attack, you need to verify that ____ software is configured to scan the system regularly and that it is up-to-date.
Files can end up in ____ segments all over the drive.
By default, Vista automatically defrags a drive every ____.
Wednesday at 1:00 AM
Use the ____ command to defrag the drive from a command prompt window.
To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
A snapshot of the system settings and configuration is called a ____.
____ creates restore points at regular intervals and just before you install software or hardware.
When you back up the system state, the registry is also backed up to the folder ____.
Besides backing up user data or system files, you can also back up the entire hard drive using Windows Vista ____.
complete PC backup
The user folder for an account contains a group of subfolders called the user ____.
If you enter a command and want to terminate its execution before it is finished, you can press ____ to do so.
The ____ command creates a subdirectory under a directory.
A file with a .bat file extension is called a ____ file.
A dynamic disk requires ____ MB of storage for the disk management database.
You can use ____ to convert two or more basic disks to dynamic disks.
A disk marked as dynamic can be used with other dynamic disks in a spanned or ____ volume.
If you are having problems with a hard drive, volume, or mounted drive, check ____ for events about the drive that might have been recorded there.
Windows Vista Ultimate offers language packs through ____.
You can edit the registry and create a restore point while in Safe Mode.
Windows Vista tracks issues that are interfering with performance.
The indexing service of Windows indexer has a high priority and take precedence over other programs.
If you notice that performance slows after a system has been up and running without a restart for some time, suspect a memory leak.
Editing the registry can be dangerous, so do this with caution and be sure to back up first!
The ____ tab of Task Manager lists system services and other processes associated with applications, together with how much CPU time and memory the process uses.
If your desktop locks up, you can use ____ to refresh it.
The ____ tab in Task Manager provides details about how a program uses system resources.
The ____ tab in Task Manager lets you monitor network activity and bandwidth used.
The ____ tab in Task Manager shows all users currently logged on the system.
You can use the ____ to find out what processes are launched at startup and to temporarily disable a process from loading.
system configuration utility
____ is a Windows utility that can be used to build your own customized console windows.
Microsoft management console
A(n) ____ is a single window that contains one or more administrative tools such as Device Manager or Disk Management.
In a console, the individual tools are called ____.
A console is saved in a file with an ____ file extension.
Device Manager reads data from the ____ key to build the information it displays about hardware configurations.
____, under Windows Vista, is a summary index designed to measure the overall performance of a system.
windows experience index
To make sure that all hardware or software installed on the system is compatible with Windows Vista, use the ____.
vista upgrade advisor
You can use the ____ to find information about the installed processor and its speed, how much RAM is installed, and free space on the hard drive.
system information utility
The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches.
The ____ box can protect your system against users making unauthorized changes and against malware installing itself without your knowledge.
To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if performance improves.
You can use the ____ utility to zero in on the service or other program that is slowing down startup.
Most programs written for Windows have a(n) ____ routine which can be accessed from the Vista Programs and Features applet in the Control Panel, the XP Add Remove Programs applet in the Control Panel, or a utility in the All Programs menu.
If a system is giving repeated startup errors or you have just removed several programs, you might want to search through ____ for processes left there by uninstalled or corrupted software that might be giving startup problems.
Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as application errors, user errors, or other hardware component errors.
Driver Verifier attempts to overload the drivers it monitors, which can cause a memory error.
If Driver Verifier runs for a few days and has still not found the problem, it probably will not help you.
Using Windows Vista, you can use Device Manager without responding correctly to the UAC box.
If your hard drive is corrupted, you still might be able to recover data.
Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.
problem reports and solutions
If the problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
Vista Memory Diagnostics
For hardware problems, ____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.
The ____ tool displays information about digitally signed files, including device driver files and application files, and logs information to C:\Windows\Sigverif.txt.
file signature verification
The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.
Vista configuration data is stored in the Vista ____ file.
boot configuration data
The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.
Registry settings collectively called the ____ are saved in the registry each time the user successfully logs onto the system.
Last known good configuration
You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.
The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see what operating systems are available and how to set up the boot.
In the Recovery Console, the command ____ deletes a directory.
To retrieve the last command entered in the Recovery Console, press ____ at the command prompt.
To retrieve the command entered in the Recovery Console one character at a time, press the ____ key.
Use the ____ command to repair the file system and recover data from bad sectors.
chkdsk C: /r
Enter the command ____ to see a list of all services currently installed, which includes device drivers.
Use the ____ command followed by the name of the service to show the current status of a service.
To move to the root directory, use the command ____.
A compressed file uses a(n) ____ as the last character in the file extension.
Use the ____ command to extract .cab files.
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