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Terms in this set (24)

1.Sensing: physical aspect of receiving a message, involves ears and eyes of the listener, as long as the sensory organs of the receiver are able to adequately receive the message (involves: hearing, seeing, maybe touch or smell)

2. Attending: requires that we first focus our attention to by that receiver, listeners must control all the other, sometimes random thoughts going on inside their minds and concentrate instead on the incoming message, keying into the correct parts of a message, keying requires that the listener pay attention to the parts of the message that the speaker intends as important, attending involves focus, and keying, verbally symbols, nonverbally signs
selective listening: used to describe failing of keying, pick out only those parts he or she wishes to pay attention to.

3. Understanding: involves decoding, and meaning, involves the internal process of decoding and attributing meaning to the message, requires interpreting the signs and symbols, listeners have to decide what the message means Ex. "It's hot in here." Listener needs to determine if that means open a window or if it is just a description. Challenge in the stage of active listening comes from being able to successfully interpret the speakers intended meaning, when we rely on the messages we are actually constructing the meaning of the message from our own fields of experience
Schemata: a preconceived mental framework used to organize new information or represent some aspect of the world
Fields of Experience: an individual's beliefs, values, experiences, and learned meanings both as an individual or part of a group or society

4. Responding = reacting to the message; some responding is internal and may be masked or covered up in order to save face for either the sender or receiver, Feedback is the only clue a speaker has about how the message is being received unless the listener takes a turn as a speaker and says something, when listeners do switch roles and become senders that response is known as the redirected sender response
pseudo listening: pretending to listen by faking a positive feedback response
Formal: Memorized speech: when a speaker commits an entire speech to memory and delivers with notes in front of him or her
advanced word-for-word preparation of the verbal elements of a speech, memorized speeches, Cicero considered memory one of the five canons of rhetoric memorizing a speech was a part of quality speech making in Roman Times. Demosthenes was all about delivery, delivery, delivery. Must practice the speech, to remember exact phrasing and so they can pinpoint when to change their volume and tone and when to make gestures to help emphasize points
Disadvantages: 1) inability to adjust his or her message to audience feedback, no margin for changing the wording based on a disinterested audience 2) freeze up, you might forget something causing you to pause too long and lose your place (try to speak about the next thing you can recall)

Manuscript speech: when speakers have an entire speech written out word for word in front of them as they speak
Advantages: you do not have to fear the freeze, sounds organized, possibility of jumping off the manuscript, allows you to note where to make gestures and employ different nonverbal actions at moments during your speech
Disadvantages: making adjustments to audience from feedback is hard to do without experience, temptation to stare down at the manuscript and read to the audience making you appear distant and disinterested, speaker is focused on the manuscript making it hard to focus on the audience of their own gestures and reactions, making it hard to successfully incorporate effective and positive nonverbal communication into the presentation, less entergeic, distance the speaker from audience.

Impromptu: little preparation, while the most flexible, offers little in the way of speaker control, a presentation done with little or no preparation, unplanned, unprepared, can be as short as a minute or ten depending on topic, speaker, situation, best to quickly develop a mental outline, think of the situation and the audience,
Advantages: often short, audiences typically have lower expectations for impromptu speeches than they do for a planned presentation
Disadvantages: high stress

Extemporaneous: requires advanced preparation and practice of enough of the elements of the speech to have control over the content but also be able to speak in a conversational style, a speech delivered with notes but not the entire speech in front of the speaker, requires practice much like memorized speeches
Advantages: allows for speakers to have organized references in front of them in case they lose their place during the presentation, 1) more natural and fluid delivery, adapt to your audience feedback and expound on or eliminate examples and points based upon the audience's reaction, vocal inflections and physical gestures come off more natural since they are not planned, when you stress an inflection of a word or syllable it comes from your emotions giving you a perception of authenticity, 2) improved eye contact with audience with the ability to still check notes if needed, Depends on adequate practice and strong organized set of notes, speaking outline, takes a lot of time to prepare this outline but has a large pay off
Disadvantages: creating an effective speaking outline and keeping your notes organized (bullet points can make you lose track, note cards can get out of order)
Contact: 1) making eye contact, engaging the audience allows them to do their job providing you with feedback, only necessary to look into the listener's feedback zone which is the primarily the facial area but also extends to the arms and even hands of a sitting person, important to include all areas of audience 2) making certain the listeners can make contact with you, make sure they can see and hear your nonverbal messages, make sure they can see hands and face

Clarity: being loud, clear, articulate, clear nonverbally and verbally
Nonverbal clarity: speaking at a moderate pace with appropriate use of pauses, being mindful of when you are presenting critical information or complicated ideas and therefore slow the pace, tone and facial expressions match content
Verbal clarity: careful choice of words to express ideas, avoid use of slang, technical terms, or acronyms without first giving an explanation, avoid being unintentionally vague or imprecise ex. Everyone, you guys.

Control distractions: 3 categories of distraction, 1) noisy 2) repetitive 3) unusual
Noise: avoid creating noisy distractions by making certain you do not bring or wear anything that makes noise
Repetitive: saying um a lot can be distracting, repetitive vocal inflection can be a distraction, monotone, repetitive gestures such as pushing hair back, hand wringing, fist shaking can be distractions, pacing back and forth too much, don't bring anything to podium you might want to play with
Unusual: dress appropriately, be considerate to your audience don't wear something difficult to look at clashing prints or patterns or impossible to avoid looking at (shirts with written messages, too much bare skin), stand upright, you should more or less stand still, however it would be unusual if the speaker didn't move at all
Controlling environmental distractions: lock doors so latecomers can't come in, ask audience to silence phones, if you can see where you are speaking before hand try to see how the lighting sound and height of the podium.
If a distraction occurs you can either: 1)ignore the distraction and keep speaking 2) pause to allow the distraction to pass without mention 3) acknowledge the distraction and move on
Ignoring distraction: good way to handle distractions that are brief, mild, may not be noticed by others, or are impossible to change (Ex. Someone coughing, a clock ticking, flickering light), you don't call your audience attention to it so you reduce the effect of the distraction
Pausing to allow the distraction to pass: good way to handle a brief but loud or strong distraction (Ex. Taking a phone call leaves the room, waiting for the plane flying overhead to pass before finishing a point, someone has a coughing fit), prevents listeners from missing what you were saying due to noise or distractions, only practical for a few of these types, don't want a choppy speech
Acknowledging the distraction: is appropriate when you believe it would be more distracting to act as if nothing had occurred (Ex. An audience member sneezes but no one says bless you might be more distracting, someone walks in late but no one says hello, the lights go out you should probably acknowledge that)

Confidence:
you want both real and fake confidence, it is important to establish your credibility before you even speak
Real confidence: thinking you are a great speaker can come off cocky and damage your ethos, you should instead think your message is good, believe in the message, to do this know what you want to say, know what you want to say is important and believe that your listeners will benefit from what you're going to say. To gain real confidence, focus on the quality of your message
Fake confidence: avoid doing things that will undermine the audience's perception of your confidence level, never say you're a poor speaker, complain about being nervous or apologize for mistakes you might make, take advantage of the confident speaker's greatest tool: silence, before you start speaking walk to the front of the room with a strong posture, and in silence, wait before you begin to speak, before you start make contact with your listeners
Isocrates and Quintilian said good speakers must have good goals. Quintilian said you should defend the truth.

Ways to Lose Credibility or hurt Ethos:
Lying by commission: creating new facts out of thin air just to advance your argument
Lying by omission: occurs when you choose not to acknowledge facts about your case that might damage it
Manipulation: the deliberate misrepresentation of facts and evidence to an audience so that they will see what you want them to see, rather than presenting them with a reasoned argument and trusting their ability to come to a careful decision
Coercion: force of threats to make someone do something against his or her will, can manifest itself in both physical and psychological ways
Demagoguery: refers to speech that attempts to win over an audience through appealing to their prejudices and emotions, particularly those of fear, anger, and frustration, demagogues violate both of these principles by capitalizing on an audience's emotions to achieve personal, rather than communal goals
Building Credibility Ethically
Derived credibility: credibility that is produced by everything the speaker says and does throughout the speech
Aristotle said three ways to derive ethos: 1) good character 2) sagacity or demonstration of keen discernment and sound judgment 3) goodwill (putting others before yourself)
Social scientists added a fourth 4) dynamism: refers to a strong confident delivery that creates the impression with the audience that the speaker has practiced and thus cares about what she is talking about
Terminal credibility: the credibility with which you end the speech
• 3 standards of ethics for speakers: by individually analyzing and plotting speaker motive (S), message means (M), and outcome on receiver ®, on the continuum line graphs within the ethics box and connecting the dots, the speech act is diagrammed as a triangle, where the triangle falls within the ethics box is a good indicator of how ethical the speech act is
o speaker motive: examining yourself as a speaker and your motive, the more altrusistic the motive, the more ethical it is, while the more self interested the motive the less ethical it is
ethical/pure altruism, necessity, Self-expression,Self-interest, malice/unethical
o outcome on receiver: the potential effect of the message on the receiver or receivers, messages that benefit the listener in some way is ethical, while messages that lead listeners to think or do something that will cause them hard would be unethicals
o message means: analyze the means we are using to convey our message and plot that analysis along the following line graph
♣ ethical/pure factual information, edited information, argument, persuasion, emotional appeals, manipulation, deception/unethical