Create an account
Which of the following permissions enables the System Administrator Profile to edit any record, regardless of the Sharing Model?
A. Customize Application
B. Modify All Data
C. View Setup and Configuration
D. None of the above
Which of the following fields CAN NOT be a controlling field for Dependent Picklists.
A. Standard Picklist
B. Custom Picklist
C. Custom Multi-Select Picklist
D. Standard Checkbox
E. Custom Checkbox
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
To make a field required, which of the following is used) (Pick the best possible answer)
A. Page Layout
B. Field Level Security
D. Both Page Layout and Field Level Security
What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data
All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process
If a lead is converted without a value in the company field, what happens?
A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
Which of the following best describes the Opportunity Stage History related list?
A. By default the list shows ,ALL changes made on the opportunity record
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above
An Approval Process begins when a record is:
D. Submitted for Approval
When you add a custom object tab, all of the following will be accessible with the object EXCEPT:
A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports
Which of the following can NOT be used to customize your Home Page
A. Company logo (Image)
B. Dashboard Snapshot
C. Custom Links
D. Custom Formula Field
All of the following objects may have a queue EXCEPT:
D. Custom Objects
What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. The first two rows of any of your available dashboards
C. The first row of any available dashboards
D. You cannot display a dashboard on the Home Page
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above
Who can select the "sharing" button on Account and Opportunity records?
A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator
You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports, dashboards and S Control will install
What type of report cannot be used to run a dashboard report?
D. None of the above
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?
A. The overall opportunity amount does not change but the converted amount in a report does
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change
Custom Links can be used for the following:
A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above
You can customize the Opportunity Stage Historyrelated list on an Opportunity Page Layout.
It's possible to view a forecast based on all of the following EXCEPT:
B. Product Family
C. Date Range
D. Sales Team
Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules
If a lead, with a single marketing campaign isconverted, the campaign information will map to the newly created contact and opportunity record automatically
When a manager overrides a subordinate's forecast,the subordinate can see the manager's override
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
Validation rules may evaluate an opportunity line itemagainst the opportunity it's associated with
All of the following records may be imported via the import wizards EXCEPT
C. Custom Objects
If a profile does not have access to an application, thatprofile will also not have access to the tabs and objects of that application
Custom Web Tab may consist of all the following EXCEPT:
A. A URL
B. A URL that passes salesforce.com data like an organization's name
C. An S-Control
D. An S-Control snippit
Custom lead fields can be mapped to which sets of objects in salesforce.com?
A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
A. List Views
D. None of the above, the user cannot see the field at all
Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity reaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this?
A. Big Deal Alert
B. Workflow Rule
C. Escalation Rule Entry
D. Assignment Rule Entry
How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?
Based solely on the role hierarchy a manager can do all of the following EXCEPT:
A. View, edit, delete, and transfer his/her and his/her subordinates records
B. Extend sharing on both his/her and his/her subordinate's records
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
D. View records his subordinate does not own but can view
When you delete a parent record, you will also deletethe child record if that child record has a lookup relationship to the deleted record
Which action must be taken to view contacts associated with a case in the console?
A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified
All fields on the Approval page layout are available toview on the Approval History related list
Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
D. Leads, Contacts, and Opportunities can be associated to several Campaigns
A Workflow Approval process may be used for all of the following objects EXCEPT:
Which of the following features is not available in Professional Edition?
A. Big Deal Alert
C. Account Sharing Rules
The formula editor may be used all of the following places EXCEPT:
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates
All of the following are types of AppExchange Applications EXCEPT:
All of the following are true about Default Sales Teams EXCEPT:
A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record
Which one does NOT apply to Custom Formula Fields:
A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
Select the best component to use if you want to list the top five sales performers on a dashboard.
Custom formula fields are recalculated:
B. Every twenty minutes
C. Once per user session
D. Each time a user views the record
What are the opportunity defaults when converting a lead to an opportunity?
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above
What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?
A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above
How many other fields may a custom lead field be mapped to when converting a lead?
A. One custom field
B. Two custom fields
C. Three custom fields
D. Custom lead fields cannot be mapped
Folders are used to manage:
A. Either Reports, Price Books, Documents. or Email templates
B. Either Reports, Dashboards, Documents, or Products
C. Either Reports, Dashboards, Documents, or Email templates
D. Either Reports, Dashboards, Documents, or Other Folders
Which of the following object relationships is NOT allowed?
A. Standard object as the "master" and a custom object as the detail
B. Custom object as the master" and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
Which Custom Object relationship has no effect on deletion or security of the related object?
A. Master-Detail relationship
B. Lookup relationship
C. Open relationship
D. None of the above
All of the following actions may take place on a Workflow Rule EXCEPT:
A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
A. External Id
B. Parent External Id
C. Record Id
D. Record Number
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
An S-Control may be used in all of the following ways EXCEPT:
A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard
Assets are related to which of the following sets of objects?
A. Opportunities, Products, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
C. Cases, Contracts, Accounts, and Contacts
D. Opportunities, Cases, and Accounts
E. Opportunity Line Items, Cases, Accounts, and Contacts
All of the following may be uploaded to the AppExchange Directory EXCEPT:
A. Custom Tabs
B. Custom Fields on Custom Objects
C. Custom Fields on Standard Objects
D. Custom Assignment Rules
Which objects can be customized for history tracking?
A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts
Fields hidden using Field Level Security are subject to Data Validation Rules.
If you have Read Only access to an account, can you add a task or event to the account?
Custom Formula fields do Not support which of the following functional expression?
A. Adding multiple records together
B. If/then/else conditional statements
C. Clickable image buttons
D. Combine text strings together
A self service portal user may close their cases using Suggested Solutions in the self service portal.
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity
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