KOSSA Review: Marketing Test
Terms in this set (83)
Setting goals is an excellent way to provide you with direction and purpose. The more you can clearly define your goals the more likely you are to achieve success. Which of the following is NOT a goal setting tool?
Asking your coach to write up 3 goals for you.
Which of the following subjects is illegal for a potential employer to ask during the hiring process?
If you have a disability.
If your supervisor gives you a task that you do not understand you should:
Ask your supervisor for further clarification.
If your shift is done and you did not complete a task you should:
Notify your supervisor of the status of the task.
If you are running late for work you should:
Call work and let them know you are running late.
After you read an office memo that is confidential you should:
Not discuss it with anyone.
Which of the following should NOT appear on your resume?
Date of birth.
The best way to handle stress while at work is to:
Take a break.
When a customer asks to speak to the supervisor you should:
Get the supervisor.
Which of the following is NOT considered an important skill for the workplace?
Ability to work independently and never work with anyone.
If you need to tell your supervisor about some aspect of your job that is not going well, it is important to think about:
What you need to say ahead of time, Choosing a good time to discuss the issue, and Remembering that you may not get the answer you want.
What are some of the main elements to consider when choosing a career path?
Jobs that match your abilities, interests, and values.
If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would be:
Choose the statement that gives the best advice for completing a job application:
List previous employment beginning with your most recent job.
Which statement is true with regard to your appearance at work?
Wear clean clothes to work every day.
You see your co-worker putting office supplies in her purse. Later, your supervisor notices supplies have been missing and blames you. What do you do?
Be honest with your boss and tell him/her what you've observed, and Speak to someone in Human Resources about this incident.
You are currently working 30 hours per week and going to school full time. Your exams are coming up and your supervisor asks you to work an additional 10 hours that week. What would be the best course of action?
Talk to your supervisor and see if you can work out a schedule you both can accept.
Good employees ______________:
Use teamwork to get the job done, Learn as much as they can about the company they work for, and Develop leadership skills.
How can you prepare for a job interview?
Print current copies of your resume to take to the interview, Identify possible interview questions and rehearse your answers with friends or family, and Write down some questions that you could ask the interviewer.
What general communication skills are most employers looking for in their employees?
Efficient speaking, listening, reading and writing skills.
Your supervisor gives you a project to complete, but you are not sure when it is due. You should:
Ask your supervisor when the project is due.
If a customer calls and asks you a question and you do not know the answer, how should you respond?
Take down the customer's phone number and tell them you will research the question and call them back at a time that is convenient.
After you complete a task and your supervisor tells you to redo it, you should:
Redo the task as needed.
You are trying your best to learn a new job, but your supervisor keeps re-directing you and criticizing your performance. What would be the best course of action?
Ask your supervisor if you can meet with him/her to discuss how you can improve your performance.
If you are working in a store and a customer complains that you are ringing up her merchandise incorrectly, you should:
Review the amounts on the receipt with her to insure they are correct.
Your supervisor has given you a large stack of documents to file in alphabetical order, but the documents are not arranged alphabetically. What is the best way to proceed?
Use a sorter to alphabetize the documents and then file them.
What is the best way to have a positive relationship with your supervisor?
Have a positive attitude, and identify a problem, also help find a solution.
What is the best way to help manage your money after you get a job?
Open a bank account and Create a budget.
Which statements are true with regards to credit cards?
They are convenient and can be used on the internet, Many people overspend and have problems making payments, and They can have high interest rates and annual fees.
At least how much interest would you pay annually on a $1000 charge made with credit card that has an 18% interest rate?
Why is it important to save money you earn from your job?
To save for your retirement.
When you receive your first pay check you should:
Deposit the money into a bank account.
Good customer service representatives:
Acknowledge and greet customers, Smile at customers, and Listen to customers with concern.
When working with people who do not have the same religious beliefs as you, it is acceptable to:
Respect your differences
A person in a wheelchair comes into the store you work, you should:
Greet them as you do all your customers.
The sign 'Employees must wash hands before returning to work' includes:
Employees who have used the bathroom.
Good customer service representatives:
Know that the 'customer is always right'
You see a puddle of water on the floor in your office's hallway. What should you do?
Find some paper towels and wipe it up or Let someone know who can appropriately clean it up.
What are some good ways to gain experience before you ever get a job?
Do volunteer work, Participate in an internship, and Participate in job shadowing.
What is the best reason for an employee to leave a job?
An employee found a more rewarding position.
Calculate the amount of an $800 computer with 15% sales discount.
You can find information about various careers in the
Occupational Outlook Handbook.
Checking accounts should be reconciled
Calculate the amount of the following deposit: Coins-- five dimes, ten quarters, three nickels, two halves Bills-- two fives, three tens, four twenties, two fifties Checks-- $25.00, $15.00, $50.25
If you needed to find a zip code that you did not know, you could look it up on the united States Postal Service website which is:
Most companies keep a telephone log off of frequently used members easily accessible in the office. Which of the following should NOT be included on this type of phone log?
employee's personal phone #s
The most important information to record on a phone message is:
Name, Company, and phone # of the caller
Each of the following are guidelines to follow the phone EXPECT:
Carry on a conversation with someone at your desk while answering.
You are completing a job application and some of the required information doesn't apply to you. What should you do?
write NA for not applicate
This piece of equipment is necessary for a fax machine to to be able to transfer data over a phone line:
Discussing company information with friends and/or relatives may result in which of the following?
breach of confidentiality
An employee who arrives to work and meetings on time is displaying this characteristics:
All of the following are examples of workplace diversity expect:
employees all of the same age group
Which of the following is acceptable attire for an interview?
navy suit and minimum jewelry
Notes from a meeting should be transcribe into final form
as soon as possible after the meeting
there is a certain personal information that should be included on a resume. Which of the following is not something you should include?
A good way to reduce clutter and organize needed materials and supplies is to use
use a desk organizer system
Which of the following characteristics are important for an employee to provide good customer service?
enthusiastic and confident & friendly and positive
You should do all of the following when participating in an interview EXPECT:
arrive 1 hour early
This employee is normally the first person you encounter at a workplace and he/she usually answers the phone and greets visitors and clients
A secured filing system is not needed which of the following ?
What is the total cash received if the register tapes show sales of: &50, &100, $45, $30?
What is the best source for updated computer knowledge?
PC world magazine
Employees should view constructive criticism as
as a positive review and plan for growth
If you wanted to create a document to record and calculate payroll for your business, which of the following applications would be most helpful?
You are the bookkeeper for your company and you receive an invoice with the following terms of payment: Nov 14th, 4/10, Net/60, What is the last day you can make a payment and still receive the discount?
Before a meeting, you may be asked to key this document which outlines the topics to be discussed at the meeting:
What are the four marketing P's:
Product, Place. Promotion, and Price
What is a market segment?
When market is broken down into smaller groups
What is the 4 processes of a product life cycle?
introduction, growth, maturity, decline
Why are brands names used?
So you can define product
When prices are high , demand is usually...
The amount charged for a product ?
What is personal selling?
Refers to the personal communication of information
The Nike Swoosh is an example of a ?
Brand equity offers the following benefits , except :
Allows manufacturers charge more for their brands
Creates higher gross margins
When Procter and Gambel added a new laundry detergent in Asia called "Panda " to its current line of laundry detergents , the Panda brand would be considered a(n):
What is persuasive communication
Use of sales representatives who generate direct contact with customers or prospects
One way communication about a product with potential customer
Promotional message to a specific group of customers
. Activities directed at business or retail customers to boost sales
Activities that enable an organization to influence a target market