Conflict Management

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Which of the following is an influence on conflict resolution?
Capability, the nature of the conflict and personal attitudes
Conflict resolution includes all of the following EXCEPT:
Continued aggression between parties
Which of the following statements is TRUE?
All of the above
Which of the following is NOT another way of stating that perceptions differ?
Most people share similar opinions on important life matters.
A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.
F
Conflict resolution is a violent method or process of finding a solution to a conflict.
F
A conflict can arise when a child is deprived of basic needs.
T
A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.
F
Which of the following is NOT considered a conflict?
An unhappy employee quitting his job
You will never experience a conflict so long as you only associate with other people who hold your same beliefs and principles.
F
Briefly describe the factors that can lead to conflict.
The first factor is one's needs; when those things essential to personal well-being are being denied or taken away, conflict is likely to follow. Another factor is one's perceptions, such as when there is more than one way of looking at a situation. Power is another factor, which includes taking advantage of others or taking power away from others. Values can contribute to conflict when beliefs and principles are at odds. Finally, feelings or emotions can lead to conflict when emotions are ignored or if they differ.
Briefly describe the factors and characteristics that influence conflict resolution.
Personal attitudes play a role in conflict resolution and include prejudices, biases, prior experience, and the level of importance of a topic to the parties involved. It is important to note that you can control your own attitude, but you cannot control the attitudes of others; it is necessary to focus on your attitudes and assumptions before you address the other party's. Next, you need to know what the nature of the conflict is, or what the conflict is about. It is necessary to know how severe the conflict is, how easily it can be resolved, how much sacrifice it will take to overcome, and how heated it is likely to get. Lastly, one needs to understand the capabilities of the people involved. Is everyone on the same level and do they have what they need to work on the conflict, i.e. money, time, and support?
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