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Med Law & Ethics 11
Terms in this set (18)
Conflict behavior style in which an individual allows the needs of a group or team to supersede the individual's own needs. Also known as "smoothing.''
Alternative dispute resolution (ADR)
The procedure for settling disputes by means other than litigation.
A process using a mediator to resolve a dispute between two parties without using a judge and/or trail process.
Conflict behavior style in which the issue is not addressed at all or is ignored.
"Captain of the ship" doctrine
An adaptation from the "borrowed servant rules," as applied to an operating room, which arose in McConnell v. Williams, holding the person in charge (e.g., a surgeon) responsible for all under his or her supervision, regardless of whether "captain" is directly responsible for an alleged error or act of alleged negligence, and despite the assistants' positions as hospital employees' .
Conflict behavior style in which people give and receive in a series of tradeoffs.
Conflict behavior style in which the needs and goals of the individuals are combined to meet a common goal.
Conflict behavior style in which an individual's own needs are advocated over the needs of others.
The mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands.
The long-term management of disputes and conflicts, which may or may not lead to resolution.
A failure to agree.
Personal conduct, whether verbal or physical, that affects or that potentially may affect patient care negatively.
The process by which a third party (facilitator) assists in the resolution of a dispute.
The process by which a neutral third party who is trained in mediation techniques facilities and assists in resolving a dispute.
Conflict that has devolved into disruptive behaviors or violence.
Any communication used in an attempt to achieve a goal, approval, or action by another.
The idea that healthy discussion can happen in the face of a disagreement, regardless of differing personalities, education levels, or responsibilities.
The Joint Commission
The organization that accredits hospitals and other healthcare organizations.
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