Chapter 32

how to apply informative/persuasive speaking techniques in work place
1. training
2. information clear/usable
difference between training/informative speaking
training is expected to produce verifiable skills in participants
how to get people to change behavior
use persuasive skills of motivation
how to use public speaking in interviews
analyze your "audience", prepare opening statement, answer questions directly and concisely, prepare problem-solution-result statements
Are interviews like a speech?
Yes only more questions directed towards you