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The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inverntory control, is

Operations research

Sociologists study information systems with an eye to understanding

how systems affect individuals, groups, and organizations

Converting raw data into a more meaningful form is called


Which of the following are corporate assets?

intellectual property, core competencies, and financial and human assets

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which buisness objective?


The three principle levels within a business organization hierarchy are

senior management, middle management, and operational management

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of info systems to achieve which business objective?

improved efficiency

The average number of tickets sold daily online is an example of

meaningful information

Overproduction or underproduction of
goods and services, misallocation of resources, and poor response times are the results of a firm's having

inadequate information

An example of a business using information systems to attain operational excellence is

Wal-Mart's RetailLink system

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

the Internet and networking technologies

________ uses a set of integrated applications to address all aspects of the customer relationship.


The use of digital technology and the Internet to execute the major business processes in the enterprise is called


The term "management information systems" designates a specific category of information systems serving:

middle management functions

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?


Buying or selling goods over the Internet is called


Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?


Which systems are typically a major source of data for other systems?

transaction processing systems

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?


Enterprise systems are also known as ________ systems.

enterprise resource planning

The primary activities of a firm include

inbound logistics, operations, outbound logistics, sales and marketing, and service

An organization is a

All of the above

Which of the following is NOT one of the competitive forces?

external environment

Business processes are collections of


The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as:

transaction costs

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

market niche

The Internet raises the bargaining power of customers by

making info available to everyone

The value chain model

helps a firm identify points at which info technology can most effectively enhance its competitive position

To what competitive force did the printed encyclopedia industry succumb?

substite products or services

The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.

competitive forces

Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?

assign responsibility

The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) ________.

networking advances and the internet

European privacy protection is ________ than in the United States.

much more stringent

When a cookie is created during a Web site visit, it is stored

visitor's computer

NORA is a

New data analysis technology that finds hidden connections between data in disparate sources

The ethical "no free lunch" rule states that

everything is owned by someone else, and that the creator wants compensation for this work

P3P stands for

platform for privacy preferences

The term "________ divide" refers to large disparities in access to computers and the Internet among different social groups and different locations.


The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called


Accepting the potential costs, duties, and obligations for the decisions you make is referred to as


Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades?

All of the above

As referred to in the text, legacy systems are

traditional mainframe-based busniess info systems

SaaS refers to

hosting and managing access to software applications delivered over the internet to clients

Software applications that are based on combining different online software applications are called


The practice of contracting custom software development to an outside firm is commonly referred to as


Which type of software is created and updated by a worldwide community of programmers and available for free?


Software that manages the resources of the computer is called

operating system software

Today's nanotechnology-produced computer transistors are roughly equivalent in size to:

a virus

Interpretations of Moore's law assert that:

computing power doubls every 18 months

A set of self-contained services that communicate with each other to create a working software application is called:


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