OB Chapter 12
Terms in this set (34)
Alexis, a customer service supervisor at ABC Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?
ABC Company purchases new safety glasses for its machine operators. Unfortunately, the equipment makes the operators very uncomfortable on hot days. Davey removes the equipment when the foreman is not around. This is an example of:
Which of the following statements about the effect of power is true?
Coercive power has a slightly negative effect
Psychological empowerment is related to:
Fiona used an influence tactic on Gerald and got him to enthusiastically agree to her proposal. Gerald demonstrated initiative and persistence while completing the assignment. This is an example of:
The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.
Dewey, a manager at the Busy Bee Restaurant, gives Alice her schedule for the next week. Alice knows she must follow that schedule. What kind of power is Dewey exercising?
The critical aspect of organizational politics is the emphasis on:
__________ power tend to produce compliance.
Negative legitimate, coercive, and reward
___________ power tends to produce __________.
To make a good first impression in an interaction with another, a person should do all but one of the following. Which one?
Talk a lot about yourself
You own your own management consulting firm. At a recent seminar, the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network. Which of the following would be a correct response?
Networks are people-oriented.
If the second party grudgingly agrees to the first party's proposal and needs a lot of prodding to satisfy the minimum requirements, the second party is said to be exhibiting:
____________ power tends to produce __________.
Therese is a charismatic person who is often able to get other employees to work late on special projects by being very friendly and fun to be around. She is exercising her ______ power.
Which of the following statements about impression management is false?
Impression management is generally damaging to careers
Jeff has been a project assistant for XYZ Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests to her that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using _______ power.
Which of the following is most likely to build commitment, as opposed to compliance or resistance?
John leads a team of 10 salespersons. He informs the team members that the first member to achieve the year's target will be sent on an all-expenses-paid holiday to the Grand Canyon National Park. John is demonstrating __________ power.
Which of the following is not a principle of persuasion?
People tend to resent and disrespect credible experts
Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies. He also showed them that the people above him had already supported and sanctioned the policy. What influence tactic was Ethan using?
In power sharing, the manager adopts the _____ style.
You are a management consultant. During a training session you are conducting, a manager from XYZ Energy Corporation asks you to summarize the best research evidence on the impact of the five bases of power on job performance, job satisfaction, and turnover. Which of these would be a correct response?
Expert and referent power had a generally positive impact.
You are a management consultant. An executive from Swell Systems asks you to present a workshop on empowerment to her managers. Which of the following ideas should you include?
Empowerment is a matter of degree, not an either-or proportion.
The highest degree of empowerment is:
You are late in the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics as he heads out of the office at the end of the day and say, "I need your help for my project. If you could come back for two or three hours tonight and help me with these graphics, I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?
Professor Jones asks Professor Brown to cover class for her while she is out of town presenting a paper at a conference. They are good friends and work together effectively on several committees. Professor Brown not only covers the class, but develops a special lecture and exercise for the students. Professor Jones is using her _______ power and Professor Brown is ________.
Alexa, a manager, explains to Harvey that if he is late to work one more time in the next six weeks he will be suspended without pay for a day. Alexa is exercising _______ power.
Carl needs a day off from his work. But he is apprehensive that David, his manager, will not grant the leave. Carl knows that David wants to shed a few kilos and has been hitting the gym for the past month. Before asking for the leave, Carl compliments David on his build and physique. It comes as no surprise to Carl that David grants him the leave! What kind of an influence tactic did Carl use?
Professor Smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while Professor Smith is presenting a paper at a conference. Professor Davis agrees, although he is merely going to hand out an assignment to students and be available for questions if they have any. Professor Smith is using his _____ power and Professor Davis is _______.
In power distribution, the manager adopts the _____ style.
Which of the following is the lowest level of empowerment?
_________ power tend to produce commitment.
Positive legitimate, expert, and referent