the document issued by the project initiator, formally authorizing the existance of a project.
(by a business person) a formal (understandable) approved document that manages and controls project execution. it needs to be team based and therigth size for your business.
a trigger that enables a project manager to close the project prior to compeltion.
program evaluation and review technique (PERT)
this is a graphical network model that depicts project's tasks and the relationships between those tasks.
the logical relationship between a project task and a milestone.
a path from start to finish, compleating the project in the shortest amount of time.
this is a simple bar chart that depicts project tasks against a calander.
an individual who is an expert in project planning
a set of techniques that aid in evolution, composition, and policy management.
change control board (ccb)
that is responsible for approving or rejecting all change requests.
in house development
this is where a company offers services for another company and does not perform those services in house.
engaging another company within the same country for services
contracting an outsourcing arrangement with a company from a nearby country.
using organizations from developing countries to write code and develop systems.
typically cheaper to hire workers in china and india
by taking advantage of outsourcing, an organization is able to acquire best-practice process expertise
the pervasive nature of the internet as an effective sales channel has allowed clients to become more comfortable with outsourcing
as markets open worldwide, competition heats up.
contract legth problem
difficulty of getting out of a contract, problems in foreseeing resources needed, problems reforming intenal IT contact.
effective and innovative use of IT can give an organization a _________ over it's rivals.
some companies decide against outsourcing due to secret information getting into the hands of the provider.
most organizations suffer from problems associate with the ________ system.
Which of the following represents the different information formats?
Detail, summary, aggregate
What in the relational database model is a person, place, thing, transaction, or event about which information is stored?
All of the following are advantages of database-stored information, except:
Increased information redundancy
What measures how quickly a system performs a certain process or transaction?
What are the rules that help ensure the quality of information?
how does CRM allow a business to perform better
Help sales staff close deals faster, Make call centers more efficient and Provide better customer service.
What helps an organization identify its customers across applications?
Which of the following operational CRM technologies does the marketing department typically use?
List generator, campaign management, cross-selling and up-selling
What targets sales opportunities by finding new customers or companies for future sales?
Opportunity management systems
What allows customers to use the web to find answers to their questions or solutions to their problems?
What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection?
Supplier relationship management
Which of the following is one of the CRM business drivers?
Automation/productivity/efficiency, Increase revenues and Inventory control
What activities do production and materials management components perform?
Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?
What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
Enterprise application integration middleware
What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?
What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?
Content management system
contract length, competitive edge, confidentiality and scope definition.