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Arts and Humanities
Concept Exam Concepts
Terms in this set (33)
Goals are long term. Objectives are short term
What's the difference between goals and objectives?
Strategic , Long-range, Tactical, & Short-term
Four Types of Planning
Define, describe, develop alternatives and agreements, decide, do, and determine the outcome
What are the steps involved in decision making?
Setting standards, monitoring, comparing, communicating, and providing positive feedback/corrective action
What are the five steps of the control function?
specific, attainable, and measurable
What qualities must standards possess to measure performance results?
More progressive, emphasize teams and team building, motivators
What does management look like today?
What reasons can you give to account for changes in management?
Planning, organizing, leading, and controlling
What are the primary functions of management?
anticipating trends and determine the best way to achieve goals
designing the structure of the organization and creating conditions that everyone can work together to achieve goals and objectives
creating a vision for the organization through communicating, guiding, training, coaching, and motivating
measuring whether what actually occurs meets the organization's goals
a visual device that shows relationships among people and divides the organization's work
What is an organization chart?
Top Management, Middle Management, and Supervisory Management
What are the three levels of management in the corporate hierarchy?
Technical skills, Human relations skills, and conceptual skills
What skills do managers need?
Top needs human relations and conceptual skills. Middle managers need all three skills
Are these skills equally important at all management levels?
A manager organizes and controls functions within an organization. A leader has vision and inspires others to grasp that
What is the difference between a manager and a leader?
Which leadership style is best?
finding the right information, keeping the information in an accessible place and making it know to the firm
widely shared values within an organization that foster unity and cooperation to achieve common goals
Formal details lines of responsibility, authority, and position. Informal is more spontaneous
Difference between the formal and informal organization of a firm?
networking and benchmarking
Major concepts involved in interfirm communications
An organization that places employees at the top of the hierarchy while managers and Executives are at the bottom in order to train and assist employees
Adjustment to Changing markets and Learning to become flexibility
What is happening today to American businesses?
Devising a division of labor , setting up teams, allocating resources and establishing procedures
What are the principles of organization management?
Line organizations and Line and staff organizations
Two organizational models
What are the key alternatives to the major organizational models?
Centralization vs. decentralization, span of control, tall vs. flat, and departmentalization
Four major choices in structuring organizations
Matrix and cross functioning structures
Latest trends in structuring
unity of command, hierarchy of authority, division of labor, subordination of individual interests, and clear communication channels
Fayol's basic principles
bureaucracy such as job description, rules, guidelines, consistent procedures, and staffing and promotions
people build personal relationships and develop group trust before focusing on tasks
High context cultures
people often view relationship building as a waste of time that diverts attention from task
Low context cultures
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