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An external hard drive would normally use what external ports? (Select TWO).

An eSata port
A USB port

A RAID controller is required to perform what?

Create a striped set with two or more drives.

Broadband type that can provide the MOST available bandwidth


Network type that is the LEAST susceptible to EMI and RFI issues


Limitation of satellite broadband

Requires line of sight

Network cable a technician would find on the RJ-45 connector

Ethernet cable

Wireless technology standard that has the SHORTEST indoor range


When a PC is turned on, what tests the CPU, memory, chipset, video adapter, disk controllers,
disk drives, and keyboard?


Keyboard errors are MOST often caused by (Select TWO).

Jammed keys
Defective cables

The user boots their computer in the morning to discover the message OS not found . What would recover from that error without data loss?

Insert the system boot disk and repair the operating system.

The on-site technician is asked to load a copy of the company s purchased software on a personal computer. The technician should FIRST:

verify the install is allowed under the company's licensing agreements.

A user needs to access a secure website behind a firewall. What would get the user into the website?


A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do what?

Ensure the DVD-ROM is placed first in the boot priority.

The user reports to the help desk that a UPS trips the internal circuit breaker each time the laser printer is powered on. The technician should do what?

Move the printers power cable to a surge only socket.

Printer type that requires the use of special paper to print


Commands that will take a FAT32 file system and make it an NTFS file system


During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. What is a MOST likely cause of the display issue

The function key needs to be pressed to toggle monitors

A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every
weekend. The user is receiving the message, no wireless devices detected , but other users in the coffee shop can connect. What is the MOST probable cause of this issue?

The wireless switch on the side of the laptop is turned off.

Listed in the control panel of a Windows 7 PC

Device Manager

A technician is having trouble closing a running program that is no longer responding. What will allow the technician to end the process?

Task Manager

A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the users name again, after which the user promptly hangs up. What attack did the technician experience?

Social engineering attack

The BEST choice for printing on multi-part forms

Impact printer

A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall outlet. What should be used to eliminate the fluctuations?


A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. What device would BEST address this issue?

Docking station

MAXIMUM partition size of the FAT32 file system


A user reports that they are suddenly unable to print to a network printer. It was working fine yesterday. The technician can ping the users workstation and the printer. The technician can also print a test page from another workstation. What is the MOST likely cause of the problem?

The printer is no longer the users default printer.

In regards to computer case form factors, which provides the MOST room for effective cooling


RAID arrays that does only striped volumes


A Windows XP workgroup computer can have up to how many concurrent connections?

10 or fewer

Broadcast address

Command line path that shows the recovery console's installation

D:\i386\winnt32 /cmdcons

A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. What is the FIRST action a technician should take when addressing this issue?

Check the configuration settings of the printer for duplex enabled.

Malicious software type that will create multiple pop-ups on a computer


A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, what printing technology will allow the technician to continue to use the company's copy

Dot Matrix

Before implementing a potential solution to a problem, what should be done?

Perform a system backup

Broadband technology that allows for communication across the FARTHEST distance


Cable that has the LONGEST viable length


The PCIe 8x video card in a PC workstation has failed and there are no empty PCIe slots available. The only replacement card is not the same model. What will work in place of the original?

PCIe 4x

Protocol that uses port 3389, by default


Cable rating that should be used in air handling spaces


MOST accurately describes the relationship between ATX and micro-ATX boards

Both ATX and micro ATX boards will fit in an ATX case.

MOST common port to configure for an external modem


Bus slots that provide the HIGHEST potential performance for a video card


Voltages supplied to a drive on a standard Molex connector

5v and 12v

After a technician physically installs a bar code reader, the NEXT step is

Program the reader to recognize the required code systems.

Dissipate heat MOST efficiently

Liquid cooling systems

Area that allows a user to switch the left and right button commands

Button tab in the mouse properties

Valid motherboard memory slot type


MOST important consideration when installing Windows 7 64-bit

Processor type

Default port for RDP


Connector types typically used on LCD displays (Select TWO).


Advantage that a USB mouse has over a PS/2 mouse

A USB mouse is hot swappable

True of IPv6 addresses

They represent addressing using 128-bits.

During start up, the technician notices a repeating error just before the login screen. What built-in utilities would the technician use to quickly identify the problem?


Default data rate of USB 2.0


Wireless technology that has the FASTEST transfer rate

IEEE 802.11n

Recommended method for cleaning the screen of a computer monitor or laptop screen

Dry lint-free cloth

Example of a valid IPv4 address for assignment to a network host

Valid IPv6 address for assignment to a TCP/IP workstation


A technician installs Microsoft Windows to a computer with three internal SATA hard drives and an external USB hard drive. Hard drive 1 contains the operating system. Hard drive 2 contains the user profiles. Hard drive 3 and the external USB hard drive are empty. In what locations should the page file be located to maximize performance?

Internal SATA Hard Drive 3

Service that processes print requests and sends them to the printer

Print Spooler

A user needs to print to a printer. They have a laptop with Windows 7. The printer has a USB and an Ethernet connector. What is the EASIEST way to connect the laptop to the printer?

Use the USB connector.

Unique characteristic of a dual-core processor vs. a single-core processor

A dual-core processor has two cores, with separate caches, on the same physical chip.

Difference between the clock speed and the bus speed of a CPU

The clock speed is the internal speed of the CPU.

Provides high speed or broadband networking at speeds over 384kbps using phone


A technician is adding a company video from a video cassette to the company's website. What device should be used to complete this task?

Video capture card

80mm and 120mm are common sizes for what PC component

Case fans

Connection that must be paired FIRST with the device before use


Connector commonly used on a coaxial cable


Connector commonly used with two-pair UTP cable


A Windows XP computer, without a floppy drive, is producing a Non system disk error at startup. What Recovery Console commands could be used to correct this error?


Allows the use of BitLocker if the computer does not have a TPM chip

USB key

A technician takes notes while a customer explains the potential issue. What part of the troubleshooting process does this represent?

Identify the problem

Memory type that fits in a 168-pin DIMM slot


An AMR slot is generally used with what interface card type?


Printer type that has the LOWEST cost per page


A customer reports that their laptop is unable to print a document from a word processing application. A
technician confirms that the printer settings are correct. What is the NEXT step?

Print a test page from Printer Properties

A client's spreadsheet is not printing all the columns. What can be done to fix this?

Change the document orientation in printing preferences

Used when cleaning up printer toner

Dry cloth and a paper bag

A user states that a bank employee called and asked to verify information about a relative s account (e.g. balance, address and telephone number). What is occurring in this scenario?

Social engineering

The purpose of encryption

Prevents unauthorized users from viewing or reading data.

Encryption technologies: (Select TWO)


What should be performed during a hard drive replacement to BEST maintain data privacy?

Completely erase the old drive prior to disposal.

What should be included in a password to BEST prevent the password from being compromised?

Uppercase letters, lowercase letters, numbers, special characters

What will allow a user account to logon to Microsoft Windows Vista when the Microsoft Windows Networking domain needs to be specified? (Select TWO).


Characteristics and port numbers associated with POP3

Receives inbound email, Port 110

Characteristics and port numbers associated with SMTP

Sends outbound email, Port 25

Secure socket layer communications take place on this port


The default port used for TELNET


The operation of mapping an IP address to a host name is handled by


Memory slot used in a laptop


Advantage of HDMI over DVI

Transmits audio and video

Optical media that has the GREATEST storage space


A user reports that their last several jobs have not printed, even though other users can print. In what location should the technician look FIRST?

The computers print queue

A new device is installed on a machine and some of its features are not working correctly. What should be updated?


Default location for 32-bit applications when installed on Windows 7 64-bit

C:\Program Files (x86)\

Advantage of NTFS over FAT32

File encryption support

Occurs during POST

RAM check

Assuming the Windows XP installation disc is in the CD drive, Recovery Console can be run in what way?

Booted from installation disc

The MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone

Can you describe the steps you have taken?

Protocol that uses port 143 by default


Protocols that uses port 443 by default


IP addresses is in a class B range

Used to record off-air TV programs

Capture card

Commonly used for RS-232 connections


A user reports that their laptop cannot connect to the wireless network. What is the FIRST step the technician should take to resolve this problem?

Check that the WiFi switch is enabled on the laptop.

A technician observes that the lights in a customer's building flicker periodically during the course of the day. What should the technician recommend to protect the customer's equipment?


A technician on a service call is dealing with a furious customer who is shouting loudly. The technician cannot calm the customer down. What should the technician do NEXT?

Leave the customer site and document the incident.

A technician wants to prevent anyone from logging into a computer that is running in a common area unless they are authorized. The technician has locked the case. What actions should the technician take NEXT to prevent access?

Create user accounts for only the authorized users.

A private IP address

Which of the following is correct about IPv6?

Both IPv6 and IPv4 can exist on the same network.

A users laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. What would be the BEST method to solve this issue?

Use an external USB enclosure.

Used when cleaning toner inside a laser printer

Rubber gloves

A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. The technician should FIRST try

Toggle the function key for the display in the laptop keyboard.

Characterized by the creation of a secure tunnel into a known server location


MAXIMUM number of primary partitions that can exist on a physical hard drive


A user is unable to login to their laptop when away from the office. What is the MOST likely reason?

The users domain login credentials need to be cached.

Type of connector is required for a coaxial network cable


While checking the print queue, a technician determines that a print job at the top of the queue requires a paper size not loaded in the printer. What is the BEST option to get the other print jobs to print until the issue can be resolved?

Lower the priority of the jammed print job.

The BEST way to fix a CRT monitor that has suffered from magnetic interference

Perform a degauss.

A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7 Professional 64-bit. The technician wants to retain the user settings. The technician perform should

Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and then upgrade the
64-bit Windows VISTA Professional to 64-bit Windows 7 Professional.

Connector that allows both audio and video to pass through them


A user open a .zip file in Windows 7 by

Double click the .zip file

A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message, no wireless devices detected, but other users in the coffee shop can connect. The MOST probable cause of this issue is

The wireless switch on the side of the laptop is turned off.

A private IP address

Standard SMTP port


MINIMUM amount of hard disk space required to install Windows 7


Example of a biometric identifier


Service that assigns IP addresses automatically when requested by the client

Dynamic Host Configuration Protocol

Default port for HTTPS


Drive connections that use a ribbon cable with a 40-pin connector


BEST way to provide power to a laser printer

Directly to a grounded wall outlet

A technician observes that the lights in a customers building flicker periodically during the course of the day. To protect the customer's equipment the technician should recommend


Correct connector for an internal floppy drive

34-pin ribbon

A user reports that video is not displayed when their laptop is powered on. What should be performed after verifying the power and charging indicators are lit?

Attach an external monitor and check for video.

MINIMUM number of PS/2 cables required to configure the computers, including
the keyboard and mouse


A user downloads and installs software which sends a list of their recently visited websites to a server on the Internet without their knowledge. What BEST describes this situation?


Speeds supported by PC3200 memory

400MHz, 333MHz, and 266MHz

A user reports that their workstation is having trouble connecting to the Internet. What should the technician do FIRST to begin troubleshooting the issue?

Identify any changes the user may have made.

MAXIMUM speed limit on RAMBUS


An internal SCSI cable is generally used with what devices

Tape drives
Hard drives

A Windows directory is also referred to as a:


Device that can be used to setup a WAN


Form factor of a VGA connector

15-pin D shell

A remote user is disconnected from the network for long periods of time and does not have a local printer. The laptop is configured to queue up the print jobs when the computer is connected to the network. Once plugged into the network, the user cannot print and the print jobs seem to be stuck in the queue. What needs to be done so the user can print?

Set the printer to work online

Allows the use of Bit Locker if the computer does not have a TPM chip

USB key

MOST secure wireless security technique

Enable Wi-Fi Protected Access

Media that has the LARGEST potential storage capacity


BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house


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